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Crest INFINITI

(1,758 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:30pm
Sunday Closed Closed
2019 state dealer award
View 4 awards
2019 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 400-0630 (877) 400-0630
Used (877) 790-4173 (877) 790-4173
Service (877) 270-3388 (877) 270-3388

Reviews

(1,758 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crest INFINITI from DealerRater.

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My experience during my recent vehicle purchase at Crest

My experience during my recent vehicle purchase at Crest was excellent. Salesman Tux provided outstanding customer service and was very knowledgeable of all aspects of the deal. I was very pleased with the overall process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're thrilled to hear that Tux provided you with excellent service and made your vehicle purchase process so smooth. We take pride in having knowledgeable and helpful staff, and it’s great to know that Tux made such a positive impact. We appreciate your feedback and look forward to assisting you again in the future!

This dealership offers great customer service!

This dealership offers great customer service! They are very efficient with the entire process of purchasing a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're thrilled to hear that you had a smooth and efficient experience purchasing your new vehicle and that our team’s customer service stood out. We appreciate your support and hope you enjoy every mile in your new car!

Al made the experience of buying a new car enjoyable.

Al made the experience of buying a new car enjoyable. I would recommend using him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're thrilled to hear that Al made your car-buying experience enjoyable. We appreciate your recommendation and will be sure to pass along your kind words to him!

They don’t know about EV tax credits or offer them at the

They don’t know about EV tax credits or offer them at the point of sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations, especially regarding the EV tax credits. We understand how important clear and accurate information is when making a vehicle purchase, and we regret any confusion caused. We would appreciate the opportunity to speak with you directly and address your concerns. Please reach out to Myles Bates at MBates02@vtaig.com so we can assist further.

Very pleased with the Crest infiniti team.

Very pleased with the Crest infiniti team. They went out of their way to help me out. I Recommend 10/10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We're so glad to hear that the team went above and beyond to assist you. It’s great to know that your experience was a 10/10, and we truly appreciate your recommendation. We hope you continue to enjoy everything your vehicle has to offer!

Thank you Randy for trying to make it right.

Thank you Randy for trying to make it right. I'm a very busy mom of 6 kids driving to several schools everyday and practices and school functions. I need to make sure I have a reliable vehicle. I would love to be able to trust a service department for future services when needed. I look forward to doing business again. Thank you so much. Stephanie

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback! We completely understand how important it is to have a reliable vehicle, especially with your busy schedule. We're glad to hear that Randy did his best to make things right. Our goal is to provide service you can trust, and we're excited to have the opportunity to work with you again in the future. If you ever need anything, don't hesitate to reach out. We look forward to making your future service experiences as smooth and reliable as possible. Thanks again, and we appreciate your trust!

Troy is great to work with and provides clear concise

Troy is great to work with and provides clear concise explanation of any service need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're so glad to hear that Troy made your experience a positive one by providing clear and concise explanations throughout your service visit. We appreciate your feedback and look forward to seeing you again!

Great service every time!

Great service every time! I am greeted upon arrival. They take care of me in the waiting area or if I request a loaner vehicle. The entire staff has been helpful, as long as you have patience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We’re so glad to hear that you consistently receive great service and that our team makes your visits comfortable, whether you’re waiting or using a loaner vehicle. We truly appreciate your patience and loyalty—it’s always a pleasure to take care of you!

Tony Brown is not a good service advisor when it comes to

Tony Brown is not a good service advisor when it comes to communication. He can be difficult to get a hold of, especially when he doesn't return calls in a timely manner and leaves you waiting excessively.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We understand how important timely and consistent communication is during the service process, and we’re sorry to hear that you feel your experience did not reflect that standard. Your concerns are important to us, and we’d appreciate the opportunity to look into this further and work toward a resolution. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can address your experience directly and ensure your future visits are handled with the level of service you deserve.

Trevor was friendly, responsive, and took the time to

Trevor was friendly, responsive, and took the time to really help me understand. thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're so glad to hear that Trevor was friendly, responsive, and took the time to ensure you felt informed and supported throughout the process. Your appreciation means a lot, and we’re happy he could provide the kind of service you deserve.