Classic Kia

Jayden Lopez is the best seller go shop at Kia yesssssirrrrrrrr he well for sure you will leave with the best vehicle

I can be a real pain in the butt, in regards to purchasing any vehicle. However, my sales representative Jennifer Pratt was nothing but nice, helpful, patient, and professional the entire time. Also, my experience in the past has always been negative when dealing with finance managers, but Vince was a straight shooter and a stand up guy. Without any hesitation, I will go to Classic Kia for my next vehicle.

Buying a car is a big decision for me and Classic Kia made it so much easier. Jenny was amazing. She was patient, answered all of my (many) questions and never once tried to rush me or steer me in the wrong way. After several visits, several test drives, I just bought a Telluride from her and couldn’t be happier! The entire process was very friendly, focused on what I wanted and incredibly fast and easy. Thank you Classic Kia and Jenny!

Service at kia AWESOME plus everyone is so nice and they explain everything to you

We are regular customers of classic Kia. They have amazing customer service both in sales and service. We just leased our 5th car with them. We have also purchased 3 cars from them. Wayne is so helpful and great to work with. Sean is always there to assist with financing. Jose in the service department always is professional and will answer all my questions. I will always lease or purchase from this dealership. Thank you everyone.

Edwin at service was really helpfull, gave me the información I needed and help me solve my problem

Great customer service and my salesperson, John Plewka, was both honest and knowledgable! Not pushy at all, and really knew his stuff. I highly recommend!

Some people aren't extremely social or interested in small talk. Some people have DISABILITIES that limit their desire/interest/skills in extensive social interactions. Some of us want to purchase vehicles and pay in cash or finance them with our historical financial institutions. Some people purchasing cars at a higher price like to pamper the vehicle. He/she/they might ask the dealership not to wash or remove the plastic from the vehicle to prevent swirl marks, scratches, micro-scratches, and other unsightly issues. People might utilize detailers with whom they have ongoing relationships to perform such tasks. Also, some people don't use apps or choose to live in the "connected" world. That is their right. None of the above should result in repeated threats to "not sale" the car or to behave in bullying fashion. When children on the playground become aggressive, threatening and use coercion to get their way, they are defined as bullies. So too, it is with adult bullies. Jennifer P, Yoshi Y, and the General Sales Manager all engaged in threatening coercive manners. Each threatened not the sell me the Kia EV6-FE if I didn't do exactly as they wished. I didn't want dealer financing; Jennifer issued a threat not to sell the vehicle. I am NOT a connected person, so I did not want an app connected to my car. I expressed such to the general sales manager. He became loud and aggressive and threatened not to sale me the car unless I downloaded the app and connected the car. My partner and I remained calm but were internally infuriated. He mentioned to me that he didn't like being bullied. Then Yoshi Y became irate and wanted to "cancel the sell" AFTER I had signed all of the paperwork and paid him $65,011.64 for a First Edition Kia EV6 that I had reserved with a deposit, online with Kia, nine months earlier. I was excited about the arrival of the car, but it needlessly sat in their lot for three days for no purpose, other than to charge. I could have charged it at home. They had control, I had patience. After Yoshi's yelling and bullyish behavior, he told us that my deal was a nightmare from the beginning. It must have been a nightmare because I politely and repeatedly stated that I was NOT interested in communicating about dealer financing. I asked for the total price and was ready to pay it; I did not negotiate for a lower price. I wrote a respectful email requesting that they do not wash the car or remove the plastic because I would be taking it directly to a detailer for work. I calmly told the general sales manager that I didn't want to use an app with the car. It is befuddling that they would be aggressive, angry, and bullyish when asked to perform less work for the same amount of money. My suggestion is simple-try advertising with these words-"If you won't finance with us, submit to our commands, and kiss our butts, buy your car elsewhere." Be bold, upfront, and honest about Classic Kia's preferred style of aggressive, coercive, and threatening style of customer service. As my car reservation did not allow me to change dealerships, I paid the bullies on Classic Kia's playground $65k in a transaction that Yoshi Y yelled was a "nightmare." The nightmare was Classic Kia's own making. One week after the sale, Classic Kia requested that I provide a review for the $65k nightmare that Classic Kia had to suffer. Here we are. Allow me to apologize. I apologize for wanting to use my credit union's financing. I apologize that I wanted my long-term detailer to prep the car and do other work immediately upon receiving the vehicle. I apologize that I don't want to use an app connected to the car. I also apologize that three of you became aggressive and threatened not to sell the First Edition car that I had reserved nine months earlier. That's that!

We are from Wisconsin and heard about Classic Kia and more specifically Pedro Fuentes from a colleague/friend. We made the 55 mile drive after texting with Pedro and making an appointment. He had a Telluride for us to test drive waiting and we went over features in that vehicle as well as other models of Telluride. We never felt pressured to cut test drive or questions short. We decided to put down deposit and order 2022 Telluride SX. Pedro was upfront in how long of a wait before delivery with a ballpark estimate of time. He contacted us when Kia had a temporary shut down of factory as well as any updates. When we picked up vehicle he spent a lot of time with us in the car going over different features and helped us set up a few. We can’t speak more highly about the care we received from him. Yoshi in finance and a gentleman who was shadowing/training with him were wonderful also. Given how far away we live (50 miles one way) we probably won’t be coming for service but we wish we could.

I highly recommend Classic Kia. Their customer service and no pressure sales approach put me at ease right away. I was interested in a Telluride and put my information online. Tracey Plante contacted me right away, answered all of my questions and set up a test drive the next day. When I entered the showroom I was greeted by Jennifer Pratt. She got me on my way with the test drive and then when I came back walked me through my options. I walked out of the showroom feeling good about the process and was given time to make a decision. I called back in a few days and put my deposit down on a 2021 Telluride. I picked up the vehicle last Saturday and the process could not have gone smoother. Their Finance Manager, Yoshi Yoshiike was professional, explained everything in great detail and I walked away feeling great. I am happy to have joined the Classic Kia family and look forward to my service appointments. Thank you again for your great service and I will be recommending your dealership everywhere I can.