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Capital Ford Of Charlotte

(572 reviews)
Visit Capital Ford Of Charlotte
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 821-0830 (888) 821-0830
Used (866) 413-0547 (866) 413-0547
Service (866) 983-9680 (866) 983-9680

Reviews

(572 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capital Ford Of Charlotte from DealerRater.

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I enjoyed the experience of purchasing my Ford Raptor at...

I enjoyed the experience of purchasing my Ford Raptor at Capital Ford. The help and knowledge Brandon Brown offered during our time there would bring us back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I checked on several vehicles and all had what they call...

I checked on several vehicles and all had what they call a branded title, and not available for Alabama. I think they need to put that on the page where you will see it and not have to contact

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to submit a review to us. It is unfortunate that your state is not permitted to buy vehicles that fall under our RAV program. In the interest of being transparent with all of our customers and potential customers, we have provided an explanation of these vehicles in detail on our website. Our BDC employees also go into great detail explaining our RAV program to all customers that are interested in those vehicles. If there are any other vehicles on our website that interests you, please do not hesitate to reach out with any questions you may have.

Thanks for the great attention and service to Brandon...

Thanks for the great attention and service to Brandon Brown. He was very helpful and got us what we wanted !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sad case of we don’t want your car. I went through hoops...

Sad case of we don’t want your car. I went through hoops to buy a car but dealership just didn’t care about my trade in. They sent me such an embarrassment offer. I was very upset and stopped dealing with them. They are an embarrassment to any customer. NOT WORTH THE HEADACHES. NOT recommended to buy any vehicles.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

muchas gracias por la ayuda Carlos desde un principio...

muchas gracias por la ayuda Carlos desde un principio haciendo a todo fuera fácil y dándonos todos la información muy recomendable se los aseguro gracias otra vez

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

GREAT EXPERIENCE

I am SO HAPPY with my new Ford Escape Titanium Hybrid! My car is one of the branded title cars that Capital Ford offers. It had a SLIGHT problem that was corrected by a Ford technician before it reached Capital. It runs PERFECTLY now. I basically got a brand new beautiful car with a GIANT discount! When I was shopping, I contacted this dealership a couple of times regarding another branded Escape Hybrid. After some short conversations and emails, I had booked my one-way flight. My experience with Chris Hess (Capital Ford's internet sales manager) and the entire staff at Capital was nothing more than professional and polite. I booked a hotel and spent about a day and a half because I flew in from MD. So a few of the managers stopped to speak with me. After I decided on the Titanium Hybrid instead of the SE I was looking at Capital had me on the road by about 2pm. They treated me wonderfully, it is very likely Capital Ford will be our go to for the next vehicle purchase we make! Great job everyone, I am really pleased! This car is one of the nicest I have ever owned!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Exelente experiencia Carlos fue el major en Todo momento...

Exelente experiencia Carlos fue el major en Todo momento ayudando dando information les recomiendo mucho, el proseso fue facil y rapido gracias por Todo y sin duda los recomendaremos

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

En todo momento brindando atención la ayuda fue de lo...

En todo momento brindando atención la ayuda fue de lo mejor mucha información en todo momento gracias por todo muy recomendable pregunten por Carlos q es de lo mejor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

la ayuda fue rápido y muy informativo aunque no...

la ayuda fue rápido y muy informativo aunque no encontramos el coche que quisimos pero todo fue muy bueno de más que todo de parte de Carlos

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thanks for the great attention and service ... great...

Thanks for the great attention and service ... great vehicles at this dealer. I found what I wanted ... thanks to Carlos for the time and dedication.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.