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I was amazed by how well everyone worked together to make my buying experience a special one. I liked the fact that there was no pressure by the sales... associates. I felt that each one listened to me and provided me with much support and information. They were like a family. I most likely will be returning to purchase another car from RK Subaru.
Dear cmc1269,Thank you for taking the time to let us know about your experience here at RK Subaru! Congratulations on your purchase and we look forwar...d to seeing you in the future!Sincerely,Shelly GlazerCustomer Satisfaction Manager(757) 431-6539
From the moment I stepped on the lot my experience was stress free and without hassle. I would definitely recommend your dealership to my friends. Cal... Green and Shantell Hunter are great!
Dear Happy Customer,Thank you for your wonderful comments! We are happy to hear that you had a stress free experience with Cal, Shantelle and RK Subar...u! Welcome to the family!Sincerely,Shelly GlazerCustomer Satisfaction Manager(757) 431-6539
Subaru Steve was extremely helpful in helping me find a new car. After shopping around at multiple dealerships I drove into RK and Steve immediately greeted... me. He helped me find the right wrx that was going to fit my needs. He then helped me on price to get under my limit and I ended up driving away a happy 2019 wrx premium owner. Thank you Subaru Steve and the rest of the RK Team
Dear B2bobrow,Thank you for your wonderful comments about Steve, he does a great job for his customers. Congratulations on the purchase of your new 20...19 Subaru WRX and we hope you enjoy it! Sincerely,Shelly GlazerCustomer Satisfaction Manager(757) 431-6539
In my recent experience, Subaru Steve's relationship with RK management, Service and Subaru Motors of America was exceptionally well coordinated and managed.... Loaner vehicles with similar safety features were provided until a new vehicle was delivered. Subaru Steve was very helpful and cooperative as he identified a new replacement vehicle and made the process seamless with his administrative abilities and goal to individually work for each customer.
Dear Pete,We appreciate you taking the time to write such nice comments about Steve and RK! Congratulations on your purchase and welcome to the RK Sub...aru family!Sincerely,Shelly GlazerCustomer Satisfaction Manager(757) 431-6539
As a young female I have never particularly enjoyed the whole car buying experience. Usually the sales individuals talk over my head, try to haggle, and... skirt around the questions I ask and don't treat me like I am the one buying the car. However, Subaru Steve was absolutely wonderful. He made eye contact, listened to what I had to say and what I wanted. He made suggestions that were appropriate and he made me feel comfortable experiencing buying a new car. I walked onto the lot thinking I was just going to test drive a forester and an outback and left feeling like I had been given an amazing amount of information and opportunity to purchase my first new car. Steve allowed me walk off the lot without feeling pressure to purchase the car that day. He was available via text message for when I had questions later and ultimately was there when I went back in the evening to put down my down-payment and purchase my outback. Steve and the rest of the subaru staff were wonderful and truly made my first new car buying experience a pleasant one.
Dear SubaruOutbackOwner,We are happy to hear that you had a comfortable and pleasant experience with Steve and RK! Thank you for your wonderful commen...ts! Congratulations on your purchase and welcome to the RK Subaru family!Sincerely,Shelly GlazerCustomer Satisfaction Manager(757) 431-6539
this dealership is very helpful and worked very hard to get us a very good deal on both of our vehicles...above and beyond any other dealer we dealt with
Dear Subaruowner,Thank you for your amazing comments, we really appreciate it!Sincerely,Shelly GlazerCustomer Satisfaction Manager(757) 431-6539
SubaruSteve was wonderful! He made the whole car buying experience both fun and successful! He is knowledgeable, understanding, engaging, and efficient.... I love the car!
Dear NewHavenOutback,Thank you for your wonderful comments about Steve, he does an amazing job for his customers! Congratulations on your purchase and... welcome to the RK Subaru family!Sincerely,Shelly GlazerCustomer Satisfaction Manager(757) 431-6539
I recently leased a 2019 Forester from RK with the help of Subaru Steve and I would absolutely recommend them for exceptional customer service and a low-key,... no-hassle approach. It's always off-putting to walk onto a dealership and feel like they are trying to shove a contract down your throat right away. Alternatively, it's nonsensical to walk onto a dealership and have to flag someone down for assistance. RK and Subaru Steve were the perfect blend of a professional yet friendly and "family-like" environment. Subaru Steve is highly committed to and knowledgeable of the company and took as much time as was needed to go over all of my questions and concerns. The follow-up correspondence has also been appreciated and not overbearing. The app features make keeping track of your "car's health" a breeze and to top it off, I love my Forester. Many thanks to Subaru Steve and to RK Subaru for a (vehicle) match made in heaven! -Hollie
Dear Hollie,Thank you for taking the time to let us know about your experience with RK Subaru and Steve! We are happy to hear that you love your new F...orester! Welcome to the RK Subaru family, Hollie!Sincerely,Shelly GlazerCustomer Satisfaction Manager (757) 431-6539
Sales associates Calvern and Leander were beyond patient in helping me select a vehicle with the safety features I required and comfort standards I desired... within an affordable budget. Calvern was especially thorough in showing all of the car features and made the buying experience less daunting.
Dear Denene,We are happy to hear that Calvern and Leander where able to help you find the right vehicle that fit your needs! Thank you for your wonder...ful comments and congratulations on your purchase!Sincerely,Shelly GlazerCustomer Satisfaction Manager(757)431-6539
I had narrowed down my vehicle choice to three-one being the 2018 Subaru Outback. I was in the lot when Anthony Vonner came out and I told him I didn???t... need any help. Anthony being Anthony replied that he wanted to introduce himself to me in case I had any questions later. Over an hour later of Anthony and me chatting about Subaru I gained an instant friend! I test drove the Outback and the other two vehicles and narrowed it down to my final 2 choices. Anthony introduced me to everyone at Subaru who answered all my questions, and they matched the trade in value of the other dealership. When it came down to it the purchase price for both vehicles was the same. I sincerely chose Subaru because (1) I LOVE the way the car drives and all the features, but most important to me was (2) the relationship I had established w Anthony and the rest of the folks at the dealership. I truly believe they will always be here to help me!
Dear Doodle Mom,Thank you for taking the time to let us know about your experience with RK Subaru and Anthony! We are happy to hear that Anthony provi...ded excellent product knowledge on our vehicle and was able to answer any questions you had. Congratulations on your purchase and welcome to the RK Subaru family!Sincerely,Shelly GlazerCustomer Satisfaction Manager(757) 431-6539