Reviews
Able to get my car in right away and fixed same day!
Able to get my car in right away and fixed same day! Would highly recommend
Able to get my car in right away and fixed same day!
Able to get my car in right away and fixed same day! Would highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we could schedule your Kia Soul promptly and complete its repair that same day. Thank you for recommending our service team. If you need any assistance down the road, please let us know.
The people were all nice.
The people were all nice. I don’t have much to say about them. I bought a used vehicle, I get it’s sold as is but it apparently went thru some inspection. Assuming not so much. I have not had it for 3 weeks yet. Have had to return 5 times for check engine light coming on, several times. Fixed some spark plugs, tightened some part and had to replace the fuel injector….all within 3 weeks. Once again, check engine light is on. I called and apparently it’s not their issue. Their “good will” is over is what I was told like I broke the parts. I live 30 minutes from the place, farthest I’ve drove is to them to fix the repairs the 5 times, but the lady on the phone told me that’s false like she’s the one that’s been driving it. Don’t buy a used vehicle if you don’t want to deal with the aftermath of their inspection. I wanted a newer vehicle because my other one was almost 20 years old(still going strong by the way) and I was told this was good to go and safe for my children to be in. It’s been proven otherwise.
The people were all nice.
The people were all nice. I don’t have much to say about them. I bought a used vehicle, I get it’s sold as is but it apparently went thru some inspection. Assuming not so much. I have not had it for 3 weeks yet. Have had to return 5 times for check engine light coming on, several times. Fixed some spark plugs, tightened some part and had to replace the fuel injector….all within 3 weeks. Once again, check engine light is on. I called and apparently it’s not their issue. Their “good will” is over is what I was told like I broke the parts. I live 30 minutes from the place, farthest I’ve drove is to them to fix the repairs the 5 times, but the lady on the phone told me that’s false like she’s the one that’s been driving it. Don’t buy a used vehicle if you don’t want to deal with the aftermath of their inspection. I wanted a newer vehicle because my other one was almost 20 years old(still going strong by the way) and I was told this was good to go and safe for my children to be in. It’s been proven otherwise.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We understand how frustrating ongoing vehicle issues can be, especially shortly after purchase. The vehicle you purchased was a used vehicle sold as-is, which was clearly disclosed at the time of sale. While the vehicle did pass our standard pre-sale inspection, it is important to note that inspections reflect the vehicle’s condition at that point in time and cannot predict future mechanical failures, particularly on used vehicles. Despite the as-is nature of the sale, we made multiple goodwill efforts to assist you after purchase, including several diagnostic visits and repairs that were not contractually required of us. These efforts were extended in good faith and went beyond our normal post-sale obligations. At this time, any additional repairs fall under normal ownership responsibility. We regret that the vehicle has not met your expectations, but we have acted fairly, transparently, and within industry standards throughout this process. We appreciate your business and wish you the best moving forward.
Sales process was fine.
Sales process was fine. I am a little upset that I only was given one key fob. There was a tire issue that should be resolved
Sales process was fine.
Sales process was fine. I am a little upset that I only was given one key fob. There was a tire issue that should be resolved
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts with us. We truly appreciate your candid feedback and the opportunity to better understand your experience. First, thank you for clarifying that you worked with Max and not Mike — we appreciate you pointing that out. We understand your concerns regarding the key fob. While it is not uncommon for pre-owned vehicles to come with only the keys available at the time of acquisition, we recognize how receiving just one fob can be disappointing, and we agree that clearer communication up front would have been helpful. Your feedback on this is well taken. Regarding the tire, we’re glad it was noted in the paperwork, and please rest assured that if an issue arises, we will absolutely follow through on addressing it as discussed. We also appreciate you mentioning the missing valve stem caps. While small, details like that do matter, and it’s helpful for us to know where we can improve. As you mentioned, the extreme cold limited our ability to wash the vehicle prior to delivery. We also understand your thoughts on the fuel level. While we don’t guarantee a full tank on used vehicles, we can appreciate how that detail impacts the overall delivery experience. We truly value you taking the time to outline these points. Even small items, when combined, shape how a customer feels at the end of a purchase, and your feedback helps us improve that experience for future customers. Thank you again for choosing Darrow and for sharing your perspective so thoughtfully. We hope to have the opportunity to serve you and your family again in the future. Warm regards, Darrow Management Team
Battery issues since the day I bought the car.
Battery issues since the day I bought the car. I reported it a week after purchase and have repeatedly called since. They refuse to take it seriously or properly inspect it. I’ve had to jump the car at least twice a week for the past month. Completely unacceptable. Poor service and no accountability.
Battery issues since the day I bought the car.
Battery issues since the day I bought the car. I reported it a week after purchase and have repeatedly called since. They refuse to take it seriously or properly inspect it. I’ve had to jump the car at least twice a week for the past month. Completely unacceptable. Poor service and no accountability.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm sorry you are having battery issues. I would love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mike Meacham mike.meacham@russdarrow.com
The service desk was very nice and helpful from beginning
The service desk was very nice and helpful from beginning to end they answered all my questions both over the phone and in person
The service desk was very nice and helpful from beginning
The service desk was very nice and helpful from beginning to end they answered all my questions both over the phone and in person
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com
They are not very interested in helping or selling at all
They are not very interested in helping or selling at all if you aren't buying new. Finally got back to me after two days, and just didnt really care to help. Huge and just there to sell and make bigger dealerships. Buy more, and I gusee customers expect less and less.
They are not very interested in helping or selling at all
They are not very interested in helping or selling at all if you aren't buying new. Finally got back to me after two days, and just didnt really care to help. Huge and just there to sell and make bigger dealerships. Buy more, and I gusee customers expect less and less.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It appears this review was posted to the wrong dealership. We do not sell new vehicles, and we do not have anyone named Drake on our staff. Because the details referenced do not apply to our business, we ask that this review be removed or corrected to reflect the appropriate company. Thank you for your attention to this matter.
Mark was very patient and knowledgeable.
Mark was very patient and knowledgeable. All staff were friendly and helpful. My only caveat is that my car began making a weird noise the day after I bought it, but I have faith they will make it right.
Mark was very patient and knowledgeable.
Mark was very patient and knowledgeable. All staff were friendly and helpful. My only caveat is that my car began making a weird noise the day after I bought it, but I have faith they will make it right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com
Came in for an oil change and they got me in and out in a
Came in for an oil change and they got me in and out in a adequate time period
Came in for an oil change and they got me in and out in a
Came in for an oil change and they got me in and out in a adequate time period
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com
Friendly, good customer service.
Friendly, good customer service. Isaiah, is very helpful and friendly, the communication was good and I got my car service in a timely manner.
Friendly, good customer service.
Friendly, good customer service. Isaiah, is very helpful and friendly, the communication was good and I got my car service in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com
It was good It was good.
It was good It was good. They were ready on time and the service was quick
It was good It was good.
It was good It was good. They were ready on time and the service was quick
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com