Reviews
I have been looking for a car for a very long time.
I have been looking for a car for a very long time. I traveled all over Wisconsin looking for my dream car! Then I looked on line and saw my dream car! The admin assistant reached out and explained the car’s values and what it would cost to own my dream! She set up the appointment, I went on site, 15 minutes later I bought it! The whole team were thoughtful and very kind! Thank you
I have been looking for a car for a very long time.
I have been looking for a car for a very long time. I traveled all over Wisconsin looking for my dream car! Then I looked on line and saw my dream car! The admin assistant reached out and explained the car’s values and what it would cost to own my dream! She set up the appointment, I went on site, 15 minutes later I bought it! The whole team were thoughtful and very kind! Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com
Clean environment, detailed oriented, fast and clear
Clean environment, detailed oriented, fast and clear diagnosis, comfy waiting area and very friendly service
Clean environment, detailed oriented, fast and clear
Clean environment, detailed oriented, fast and clear diagnosis, comfy waiting area and very friendly service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com
Austin did a great job of showing me the vehicle I was
Austin did a great job of showing me the vehicle I was interested in. He was informative, a good listener and never pushy. I enjoyed working with him and was happy with the service I received.
Austin did a great job of showing me the vehicle I was
Austin did a great job of showing me the vehicle I was interested in. He was informative, a good listener and never pushy. I enjoyed working with him and was happy with the service I received.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Kristin, thank you for your very kind review. Austin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com
Great service on oil change , no wait , very nice service
Great service on oil change , no wait , very nice service team, in and out in 45 min
Great service on oil change , no wait , very nice service
Great service on oil change , no wait , very nice service team, in and out in 45 min
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com
Sam and the rest of staff where amazing with helping me
Sam and the rest of staff where amazing with helping me find the right vehicle. My puppy was also involved. He was well treated.. It was definitely a breath of fresh air to have excellent customer service. I wish more companies cared about customer service. Thank
Sam and the rest of staff where amazing with helping me
Sam and the rest of staff where amazing with helping me find the right vehicle. My puppy was also involved. He was well treated.. It was definitely a breath of fresh air to have excellent customer service. I wish more companies cared about customer service. Thank
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com
Got me in and out in a decent amount of time…woul
Got me in and out in a decent amount of time…woul recommend to people
Got me in and out in a decent amount of time…woul
Got me in and out in a decent amount of time…woul recommend to people
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com
Top notch dealer!
Top notch dealer! Efficient and fair deal. I would recommend to anyone looking for a used car.
Top notch dealer!
Top notch dealer! Efficient and fair deal. I would recommend to anyone looking for a used car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com
He helped us out in a crisis finding a vehicle for my
He helped us out in a crisis finding a vehicle for my daughter. Was less than 2 hours total!!
He helped us out in a crisis finding a vehicle for my
He helped us out in a crisis finding a vehicle for my daughter. Was less than 2 hours total!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com
Samantha was great to work with!
Samantha was great to work with! I had a very positive experience. This was the most efficient process I have seen.
Samantha was great to work with!
Samantha was great to work with! I had a very positive experience. This was the most efficient process I have seen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com
The service supervisor kept us informed.
The service supervisor kept us informed. The technician that worked on our vehicle was very approachable and helpful.
The service supervisor kept us informed.
The service supervisor kept us informed. The technician that worked on our vehicle was very approachable and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com