Reviews
Very professional, I love the video tour of my trucks inspection. People are easy to work with.
Very professional, I love the video tour of my trucks inspection. People are easy to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our professionalism and the video walkthrough brought clarity to your Ram’s inspection. We’re pleased our team was easy to work with and appreciate your 5-star review. Mike Meacham [email protected]
Snakes and xxxx! They hid things in the signing and were not forward with it.
Snakes and xxxx! They hid things in the signing and were not forward with it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Matthew Thuecks, We are very transparent in our process, and all documentation is clearly presented at the time of signing. Nothing is hidden—everything is available for review, and it is the customer’s responsibility to read and understand what they are agreeing to. At 50+ years old, it is reasonable to expect that you take responsibility for your own decisions rather than placing blame elsewhere after the fact. We stand by our process and the way we conduct business. If you chose not to review the documents thoroughly before signing, that does not equate to a lack of transparency on our part.
I’m happy with my purchase and over all experience with buying through Russ Darrow for the third time consecutively. There were a couple things that did bother me. A courtesy message to let me know finance was running an hour behind would of been great, and about 5 times I had asked if the other dealer could be contacted to see if there was a second key to the car I purchased. I still have not received any info on that and I’m just giving up on it. Overall I’m happy with Austin and he is a great salesman. Dalton did a great job in finance.
I’m happy with my purchase and over all experience with buying through Russ Darrow for the third time consecutively. There were a couple things that did bother me. A courtesy message to let me know finance was running an hour behind would of been great, and about 5 times I had asked if the other dealer could be contacted to see if there was a second key to the car I purchased. I still have not received any info on that and I’m just giving up on it. Overall I’m happy with Austin and he is a great salesman. Dalton did a great job in finance.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Russ Darrow Direct. It's great to hear that we were able to assist you and that you had such a positive experience. Mike Meacham [email protected]
They are very friendly and professional. No more word No more words The service was fast and professional, they don't show any signs of racism like other places, they treat me fairly and well.
They are very friendly and professional. No more word No more words The service was fast and professional, they don't show any signs of racism like other places, they treat me fairly and well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our team’s friendly and professional service on your Kia Sorento. We’re glad the visit was swift and that you felt treated with fairness. We look forward to helping you with your next service. Mike Meacham [email protected]
Mark made the process very streamlined. He was very knowledgeable about the vehicles and the process
Mark made the process very streamlined. He was very knowledgeable about the vehicles and the process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for highlighting how Mark guided you through buying your Kia Seltos. We’re thrilled his expertise made the experience smooth and clear. Enjoy your Seltos and please reach out if you need anything else. Mike Meacham [email protected]
It was a good experience we had no issues with anything The work was done in a timely manner
It was a good experience we had no issues with anything The work was done in a timely manner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear the service on your Chrysler Pacifica went smoothly and was completed quickly. Thank you for sharing your experience. We look forward to your next visit. Mike Meacham [email protected]
Love the video along with explanation of everything Brag to everyone I know about this kind of service. The Gold Standard I call it
Love the video along with explanation of everything Brag to everyone I know about this kind of service. The Gold Standard I call it
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know the video walkthrough and detailed explanations hit the mark during your Hyundai service. Hearing that you view it as the gold standard and are sharing your experience means a lot. Please feel free to reach out if there’s anything more we can do for you. Mike Meacham [email protected]
Very well organized and very polite They quoted me a price and got the service done early.
Very well organized and very polite They quoted me a price and got the service done early.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our team provided an organized and polite experience when servicing your Chevrolet Equinox. We’re pleased the quoted price met your expectations and that we completed the work ahead of schedule. Thank you for the 5-star rating and for choosing us for your service needs. Mike Meacham [email protected]
They sold me a car at market value in excellent in less than excellent condition with 2 different brand tires.
They sold me a car at market value in excellent in less than excellent condition with 2 different brand tires.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Ben, it is normal to have different brand's.... lets get you out of this one and into something newer.
They worked u into their schedule as soon as they could. They got me in and out in 30 mins and I was expecting longer. They always do a good job
They worked u into their schedule as soon as they could. They got me in and out in 30 mins and I was expecting longer. They always do a good job
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased we could fit your Jeep Compass into the schedule promptly and complete the service in 30 minutes. It’s rewarding to hear the quick turnaround met your expectations. We appreciate your ongoing confidence in our team. Mike Meacham [email protected]