Reviews
He made the process very smooth, great communication and easy to work with Pleasant and very thorough
He made the process very smooth, great communication and easy to work with Pleasant and very thorough
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham [email protected]
Thank you for the kind words
Not good. Was never detailed on the inside. I was lead to believe it was.
Not good. Was never detailed on the inside. I was lead to believe it was.
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- Buying process
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- Quality of repair
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you, Don, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Meacham [email protected]
Awesome as always thank you very happy with this vehicle as was the Rogue great service and Miles was a great help
Awesome as always thank you very happy with this vehicle as was the Rogue great service and Miles was a great help
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham [email protected]
Isaiah is friendly, knowledgeable, and they had my oil change done a lot quicker than expected!
Isaiah is friendly, knowledgeable, and they had my oil change done a lot quicker than expected!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham [email protected]
Great and thorough Thank you I'm done with this survey now Done thank you Na
Great and thorough Thank you I'm done with this survey now Done thank you Na
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham [email protected]
So easy to work with, has always helped with every need and goes above and beyond everytime!!
So easy to work with, has always helped with every need and goes above and beyond everytime!!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham [email protected]
No pressure sales. Easy to get the deal done. The total team was very helpful.
No pressure sales. Easy to get the deal done. The total team was very helpful.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham [email protected]
She was empathic to my circumstances and was clear with the products and prices of what you offered and what works best for me
She was empathic to my circumstances and was clear with the products and prices of what you offered and what works best for me
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham [email protected]
reliable & excellent customer care Great values of honesty, responsibility and professionalism. Very grateful Respectful to the customers
reliable & excellent customer care Great values of honesty, responsibility and professionalism. Very grateful Respectful to the customers
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Meacham [email protected]
When I purchased my car, I was promised 3 free oil changes. When I had my oil changed yesterday, they charged me $11 for a service fee which covered the cost of their gloves, bolts, etc. I have never heard of such a thing! My employer always supplied PPE! Your customers should not have to pay for your own supplies. Needless to say, I did not get a free oil change, as promised. I'm a very unhappy customer and would NEVER recommend your dealership.
When I purchased my car, I was promised 3 free oil changes. When I had my oil changed yesterday, they charged me $11 for a service fee which covered the cost of their gloves, bolts, etc. I have never heard of such a thing! My employer always supplied PPE! Your customers should not have to pay for your own supplies. Needless to say, I did not get a free oil change, as promised. I'm a very unhappy customer and would NEVER recommend your dealership.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I would like to clarify that your oil change was, in fact, provided at 100% no charge, as promised at the time of purchase. The charges on your invoice were for additional services that you chose to have performed during your visit, specifically a tire rotation and a fuel system cleaning. Those services are separate from the complimentary oil change program and are not included as part of the free oil change offer. We certainly understand the importance of knowing exactly what you are being charged for, and we want to assure you that there was no charge for the oil change itself. The charges were solely related to the additional maintenance services performed on your vehicle at your request. We appreciate your business and the opportunity to clarify this misunderstanding.