Russ Darrow Direct

Mark is glad he could answer your questions and guide you through a thorough process with clear explanations. We appreciate the 5-star rating and your trust in us for your used Mitsubishi Outlander purchase. Enjoy every journey ahead. Mike Meacham mike.meacham@russdarrow.com

Thank you for highlighting how quickly and smoothly everything went. We’re happy to know our team provided friendly assistance throughout your visit. Enjoy your Kia Sportage and let us know if you need anything down the road. Mike Meacham mike.meacham@russdarrow.com

Thank you for highlighting the efficient, friendly service you received on your Hyundai Santa Fe. It’s great to know our communication and clean facility met your expectations. We appreciate your kind words and look forward to assisting you again. Mike Meacham mike.meacham@russdarrow.com

It’s rewarding to know our technicians provided clear explanations for your Toyota Camry. We’re pleased we could guide you through the necessary steps. Please let us know if we can assist with anything else on your Toyota. Mike Meacham mike.meacham@russdarrow.com

It’s great to know we could deliver quick, friendly service for your Ram and assist with your spare tire. Ensuring you’re set for the road is important to us. Feel free to reach out if there’s anything else we can help with. Mike Meacham mike.meacham@russdarrow.com

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com

We’re glad we could schedule your Kia Soul promptly and complete its repair that same day. Thank you for recommending our service team. If you need any assistance down the road, please let us know.

Thank you for taking the time to share your feedback. We understand how frustrating ongoing vehicle issues can be, especially shortly after purchase. The vehicle you purchased was a used vehicle sold as-is, which was clearly disclosed at the time of sale. While the vehicle did pass our standard pre-sale inspection, it is important to note that inspections reflect the vehicle’s condition at that point in time and cannot predict future mechanical failures, particularly on used vehicles. Despite the as-is nature of the sale, we made multiple goodwill efforts to assist you after purchase, including several diagnostic visits and repairs that were not contractually required of us. These efforts were extended in good faith and went beyond our normal post-sale obligations. At this time, any additional repairs fall under normal ownership responsibility. We regret that the vehicle has not met your expectations, but we have acted fairly, transparently, and within industry standards throughout this process. We appreciate your business and wish you the best moving forward.

Thank you for taking the time to share your thoughts with us. We truly appreciate your candid feedback and the opportunity to better understand your experience. First, thank you for clarifying that you worked with Max and not Mike — we appreciate you pointing that out. We understand your concerns regarding the key fob. While it is not uncommon for pre-owned vehicles to come with only the keys available at the time of acquisition, we recognize how receiving just one fob can be disappointing, and we agree that clearer communication up front would have been helpful. Your feedback on this is well taken. Regarding the tire, we’re glad it was noted in the paperwork, and please rest assured that if an issue arises, we will absolutely follow through on addressing it as discussed. We also appreciate you mentioning the missing valve stem caps. While small, details like that do matter, and it’s helpful for us to know where we can improve. As you mentioned, the extreme cold limited our ability to wash the vehicle prior to delivery. We also understand your thoughts on the fuel level. While we don’t guarantee a full tank on used vehicles, we can appreciate how that detail impacts the overall delivery experience. We truly value you taking the time to outline these points. Even small items, when combined, shape how a customer feels at the end of a purchase, and your feedback helps us improve that experience for future customers. Thank you again for choosing Darrow and for sharing your perspective so thoughtfully. We hope to have the opportunity to serve you and your family again in the future. Warm regards, Darrow Management Team

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com