Reviews
They worked u into their schedule as soon as they could.
They worked u into their schedule as soon as they could. They got me in and out in 30 mins and I was expecting longer. They always do a good job
They worked u into their schedule as soon as they could.
They worked u into their schedule as soon as they could. They got me in and out in 30 mins and I was expecting longer. They always do a good job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased we could fit your Jeep Compass into the schedule promptly and complete the service in 30 minutes. It’s rewarding to hear the quick turnaround met your expectations. We appreciate your ongoing confidence in our team. Mike Meacham mike.meacham@russdarrow.com
The girl in service told me she was too busy to call me
The girl in service told me she was too busy to call me about my van and didnt go over anything
The girl in service told me she was too busy to call me
The girl in service told me she was too busy to call me about my van and didnt go over anything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com
They were great to work with and told me things that
They were great to work with and told me things that needed to get done without pressure.
They were great to work with and told me things that
They were great to work with and told me things that needed to get done without pressure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our team communicated service needs clearly and without pressure is fantastic. We’re glad your Chrysler 200 service experience felt smooth and supportive. Thank you for the five-star review. Mike Meacham mike.meacham@russdarrow.com
ALL LIES - VERY MISLEADING AND NOT WILLING TO WORK WITH
ALL LIES - VERY MISLEADING AND NOT WILLING TO WORK WITH US. NEVER BUY FROM THERE AGAIN. ALSO HAD THE TRUCK 2 DAYS WANTED TO RETURN AND TAKE OURS BACK AND NO WAY WAS THAT GUNNA HAPPEN. A BIG JOKE
ALL LIES - VERY MISLEADING AND NOT WILLING TO WORK WITH
ALL LIES - VERY MISLEADING AND NOT WILLING TO WORK WITH US. NEVER BUY FROM THERE AGAIN. ALSO HAD THE TRUCK 2 DAYS WANTED TO RETURN AND TAKE OURS BACK AND NO WAY WAS THAT GUNNA HAPPEN. A BIG JOKE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We strongly disagree with this characterization of your experience. There were no lies involved, and nothing was misrepresented during your purchase. All terms, pricing, and vehicle details were disclosed prior to signing. Once paperwork is completed and the transaction is funded, ownership transfers — we do not offer a “two-day return” or exchange policy unless explicitly stated in writing beforehand. When you contacted us about wanting to unwind the deal after two days, we explained our policy clearly and respectfully. While we understand buyer’s remorse can happen, that does not make the process misleading or dishonest. If there is a specific, factual concern you would like addressed, we are open to discussing it directly. Broad accusations, however, do not reflect what occurred.
They were very professional.
They were very professional. Let me know how long of wait and cost. Final time shorter than said and payment less.
They were very professional.
They were very professional. Let me know how long of wait and cost. Final time shorter than said and payment less.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com
He was very knowledgeable quick on his feet and answered
He was very knowledgeable quick on his feet and answered any questions I had The process was very thorough and explained very well
He was very knowledgeable quick on his feet and answered
He was very knowledgeable quick on his feet and answered any questions I had The process was very thorough and explained very well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mark is glad he could answer your questions and guide you through a thorough process with clear explanations. We appreciate the 5-star rating and your trust in us for your used Mitsubishi Outlander purchase. Enjoy every journey ahead. Mike Meacham mike.meacham@russdarrow.com
Fast and painless I received good and friendly customer
Fast and painless I received good and friendly customer service in a timely manner Effecieny
Fast and painless I received good and friendly customer
Fast and painless I received good and friendly customer service in a timely manner Effecieny
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for highlighting how quickly and smoothly everything went. We’re happy to know our team provided friendly assistance throughout your visit. Enjoy your Kia Sportage and let us know if you need anything down the road. Mike Meacham mike.meacham@russdarrow.com
Fast, friendly, quality.
Fast, friendly, quality. Great communication, fast and efficient, clean location and great customer service. Great quality
Fast, friendly, quality.
Fast, friendly, quality. Great communication, fast and efficient, clean location and great customer service. Great quality
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the efficient, friendly service you received on your Hyundai Santa Fe. It’s great to know our communication and clean facility met your expectations. We appreciate your kind words and look forward to assisting you again. Mike Meacham mike.meacham@russdarrow.com
I appreciate that they took the time to make sure I
I appreciate that they took the time to make sure I understood what was going on and how to address the issue.
I appreciate that they took the time to make sure I
I appreciate that they took the time to make sure I understood what was going on and how to address the issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s rewarding to know our technicians provided clear explanations for your Toyota Camry. We’re pleased we could guide you through the necessary steps. Please let us know if we can assist with anything else on your Toyota. Mike Meacham mike.meacham@russdarrow.com
Fast friendly service that was above and beyond.
Fast friendly service that was above and beyond. The guy put my spare tire under truck for me. It was greatly appreciated.
Fast friendly service that was above and beyond.
Fast friendly service that was above and beyond. The guy put my spare tire under truck for me. It was greatly appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know we could deliver quick, friendly service for your Ram and assist with your spare tire. Ensuring you’re set for the road is important to us. Feel free to reach out if there’s anything else we can help with. Mike Meacham mike.meacham@russdarrow.com