Russ Darrow Direct

We strongly disagree with this characterization of your experience. There were no lies involved, and nothing was misrepresented during your purchase. All terms, pricing, and vehicle details were disclosed prior to signing. Once paperwork is completed and the transaction is funded, ownership transfers — we do not offer a “two-day return” or exchange policy unless explicitly stated in writing beforehand. When you contacted us about wanting to unwind the deal after two days, we explained our policy clearly and respectfully. While we understand buyer’s remorse can happen, that does not make the process misleading or dishonest. If there is a specific, factual concern you would like addressed, we are open to discussing it directly. Broad accusations, however, do not reflect what occurred.

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

Mark is glad he could answer your questions and guide you through a thorough process with clear explanations. We appreciate the 5-star rating and your trust in us for your used Mitsubishi Outlander purchase. Enjoy every journey ahead. Mike Meacham mike.meacham@russdarrow.com

Thank you for highlighting how quickly and smoothly everything went. We’re happy to know our team provided friendly assistance throughout your visit. Enjoy your Kia Sportage and let us know if you need anything down the road. Mike Meacham mike.meacham@russdarrow.com

Thank you for highlighting the efficient, friendly service you received on your Hyundai Santa Fe. It’s great to know our communication and clean facility met your expectations. We appreciate your kind words and look forward to assisting you again. Mike Meacham mike.meacham@russdarrow.com

It’s rewarding to know our technicians provided clear explanations for your Toyota Camry. We’re pleased we could guide you through the necessary steps. Please let us know if we can assist with anything else on your Toyota. Mike Meacham mike.meacham@russdarrow.com

It’s great to know we could deliver quick, friendly service for your Ram and assist with your spare tire. Ensuring you’re set for the road is important to us. Feel free to reach out if there’s anything else we can help with. Mike Meacham mike.meacham@russdarrow.com

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com

We’re glad we could schedule your Kia Soul promptly and complete its repair that same day. Thank you for recommending our service team. If you need any assistance down the road, please let us know.