Reviews
On time. Finished in a timely manner. Asked about any issues I had with the vehicle
On time. Finished in a timely manner. Asked about any issues I had with the vehicle
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
He was very friendly and nice too us They were trying to work with us to get and didn't get approvaled because we owe to much on r car
He was very friendly and nice too us They were trying to work with us to get and didn't get approvaled because we owe to much on r car
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham [email protected]
We're able to get me in and found the issue and promptly fixed it. Shuttle service was very nice
We're able to get me in and found the issue and promptly fixed it. Shuttle service was very nice
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham [email protected]
Will I had a appointment set for 5 pm I didn’t get out of there until after 6pm the inside of my jeep was covered in oil steering wheel shifter and seat windshield from sticker and keys where covered in oil and my door handle was covered in oil . Under side of the hood was covered in oil smelt like burning oil when I got home. Not sure u want me to get going but I can tell you this I will never come back. Time before that the busted my oil filter hose that I had to pay for to get fixed. This time was the last time u guys screw up my vehicle. Ohhh and I will be spreading the word about it too
Will I had a appointment set for 5 pm I didn’t get out of there until after 6pm the inside of my jeep was covered in oil steering wheel shifter and seat windshield from sticker and keys where covered in oil and my door handle was covered in oil . Under side of the hood was covered in oil smelt like burning oil when I got home. Not sure u want me to get going but I can tell you this I will never come back. Time before that the busted my oil filter hose that I had to pay for to get fixed. This time was the last time u guys screw up my vehicle. Ohhh and I will be spreading the word about it too
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Meacham [email protected]
They are friendly and helpful and understanding. Will recommend to others!! Cannot be happier with my vehicle.
They are friendly and helpful and understanding. Will recommend to others!! Cannot be happier with my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham [email protected]
Christopher S was a great help in purchasing my car! He was ready for me to come in for a test drive and the process was flawless!
Christopher S was a great help in purchasing my car! He was ready for me to come in for a test drive and the process was flawless!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham [email protected]
Everyone is always welcoming and helpful. Staff explain issues well and I always understand what is going on with my car.
Everyone is always welcoming and helpful. Staff explain issues well and I always understand what is going on with my car.
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Meacham [email protected]
friendly helpful explain in detail what vehicle needed and was kind isaiah is the reason I well come back
friendly helpful explain in detail what vehicle needed and was kind isaiah is the reason I well come back
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Russ Darrow Direct. Mike Meacham [email protected]
Good service, friendly service The only complaint I have is charging such a high amount for the diagnostic test .
Good service, friendly service The only complaint I have is charging such a high amount for the diagnostic test .
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham [email protected]
I liked that I was in and out Good service Pulled my car up right by the door as it was pouring down rain
I liked that I was in and out Good service Pulled my car up right by the door as it was pouring down rain
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Meacham [email protected]