Reviews
Very good service
Fast service! Very attentive and caring service agent. However, I suggest the vending machines in VW service waiting area should be used not only with cash but with credit or debit cards too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exceptional service!
I couldn’t be happier with the service Nella provided me with. She makes you feel right at home, very personable, helpful and great energy. She went above and beyond on this deal. Couldn’t be happier. Thank you Nella for all your help, wishing you an amazing 2019. 🚗 🎉🍾 XOXO-aRii
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great and fast customer service
I have only good things to say about the Service at VW Palmetto57. It is fast, responsive, reliable and people are super friendly, especially Jose.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellente Servicio!
Carlos fue excellente con migo, buen servicio y amabelida. Me ayudo con mi nuevo 2016 Tiguan limited. Fue muy genial. lo recomendo a mis amistades.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Treat you like one of their own
I called this dealership and spoke with Nela Sequeira and asked about a certain Jetta that I wanted to purchase. She confirmed with me that the car was there and that she would have it "show ready" for me. When I arrived I asked for Nela and she informed me that the car was waiting for me. She introduced me to Amy Palacios (my sales rep) and proceeded to walk me to the car that was sitting freshly washed waiting for me to test drive it. I not only fell in love with my Jetta but also with the way the staff treated me. Negotiation was easy, but still a negotiation. They kept it nice, sweet and very professional. This dealership is a pleasure to deal with and I would recommend it to anyone. Great job guys! I never thought I would say this, but this car buying experience was a blessing!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excelente y buen trató rápido sin engaños
No tengo quejas de ningún tipo por parte del vendedor y la persona del contrato muy rápido y atento muy amable y cortes todos en general alang
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional Customer Service
They go above and beyond their duties to make sure their customers are more than satisfied, Thank you guys! Loyal customer for more than 12 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customer Service
There are actually three Volkswagen dealerships closer to me than Palmetto57, yet I continue to go to this dealership for service after purchasing my car from them in 2016. I like the customer service I receive which reflects well on their management. Thank you, Jose Bringas for assisting me in my last service visit. So far, so good....keep up the good work so I keep coming back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you José Luis bringas
I know this guy from previous services! This it’s my fourth car from the same dealer that I had bought or lease! José Luis always it’s presentable and very courteous and always willing to help Ar advice! Thank you! Ricardo Vecino
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Unprofessional and irresponsible
was approached by the sales man James Roan for a deal on a 2018 Nissan Murano Platinum trim . I explain that I got a “out of the door” price deal offer from a competitor dealer, after disclosing the sales price he said that they can definitely do that price or better. Then he ask all personal information including the e-mails offers from the other dealer. I did provide all that info to him because I was interested and because he implied or promised that his dealer can do better . I was told I would be given a call back the next day on this offer. Three days passed and I did not hear back from him so I gave them a call and was told he was busy and his sales manager was working on the details of the deal but that I would get a call back right away. Another four days passed and I still did not receive a call, so I called back and was told that there was nothing he can do for me. They were very unprofessional and irresponsible. I would not recommend going to this dealership or working with that salesman.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
