IM Autohaus Hours
Let IM Autohaus show you how easy it is to buy a quality used car in Falls Church. We believe fair prices, superior service, and treating customers right leads to satisfied repeat buyers.
Our friendly and knowledgeable sales staff is here to help you find the car you deserve, priced to fit your budget. Shop our virtual showroom of used cars, trucks and suv's online then stop by for a test drive. Visit our service department for all your service needs. No appointment necessary!
We are conveniently located near the East Falls Church Metro station and offer a free shuttle service. Our customer lounge offers free WI-FI,HDTV,coffee and snacks.
""Our sales staff is here to help you find the car you deserve, priced to fit your budget""
We purchased a car with them about 2 years ago, a few months ago we noticed the sunroof was leaking, we brought it in, they charged us $650 to fix it.... A month later, the sunroof was leaking again, we brought it in again, they claimed it was a different issue (even though it was leaking in the exact same location) and tried to charge us $1700 to fix it - even though they said they had resolved it in the previous fix. We said no at this point, when we went to pick up the car it was ABSOLUTELY destroyed. The sunroof originally leaked into the footwell, but when we picked it up it was stained all around the sunroof, they had pulled out the fabric on the ceiling, and now the top ceiling portion is hanging down. We called them back, and they refuse to fix it. It's absolutely disgusting and dishonest, instead of fixing our issue they made it worse, then have even refused to fix what they did. I would never bring your car here, or trust them with anything. We are going to report them to the Better Business Bureau, but this is your warning via social media.
My husband and I have been in the market for an older LR Discovery. Finding one in New England whose frame isn't riddled with rust and rot, however, is... near impossible. Thank goodness for IM Autohaus- and Bryan. I never dreamt a vehicle purchase could be successfully completed remotely, but he proves that it can. He took detailed photos and videos and also offered to drop off- and pick up -the Disco at a Land Rover Dealership for a pre-purchase inspection for me. If that doesn't scream transparency and honesty re: his business ethics, I'm not sure what does. Entire process was speedy and seamless and the Disco is being shipped up to NH soon. I HIGHLY recommend this business.
Only good things to say about buying a used car from Bryan and this shop. I called ahead about 2 of the cars and they were ready for me to inspect and... drive at my leisure when I arrived. Bryan was quick to respond to my emails and while I was there he seemed open and honest about everything. The buying process was extremely easy and fast. It's almost like they just want to sell good products at a fair price and provide good customer service in the process. Who knew? I'll be back.
Greeted by Brian, he was super. Very professional, pleasant and courteous. I looked at three Saabs, didn't purchase at that time but I'm planning to return... soon to buy a vehicle from IM Autohaus.
I sent a message through Cars.com about a used Volvo I was interested in.. no response. Called the dealership, was told to talk to "Brian" the sales manager,... he was busy so they said he would call me back.. no response. Called again after a couple days and was put through to "Brian's" number, no answer, left a message... no response in over a week. I guess I'll make my first car purchase from someone else.
We had a fantastic experience when buying a car from IM Autohaus. Brian and his team were professional and very knowledgable about the car. The car... was super clean, well maintenanced and priced right. The buying process was simple and efficient. Two weeks after buying the car the Fuel Pump failed. The IM Autohaus team shared the cost of repairs, even when they didnt have to. This has restored my faith in Used Car buying. I would not hesitate to buy another car from them.
This was by far the best buying experience I've ever had. Bryan was very upfront with all the information he had about the Saab I was purchasing. If... there was something he didn't know he quickly asked David in the service dept who was also very helpful. I will be back for service for both my Saab and BMW.
The minute I walked into the dealership I was greeted with warm welcomes from the employees. Everyone was helpful and kind. Bryan was knowledgeable and... patient while test driving and discussing the vehicle I was interested in. It was a very positive experience, and I ended up with an amazing Jeep! The whole process was smooth and hassle free. I would highly recommend IM Autohaus. Thank you so much!
July 25, 2014 A few days ago I took my 2004 Volvo XC70 to IM Autohaus, Falls Church, Virginia after hearing a barely audible ticking sound coming from... my right rear wheel. Because I planned to leave on a 300-400 mile trip the following week, I made the decision to get a professional opinion on the spur of the moment - midday, in fact. Despite the heavy workload in his shop, Richard, the manager, was very accommodating, joined me for a brief drive and amazingly surmised in just a few seconds that the problem might be the rear emergency brake system. I left the car. Richard called me later that day to confirm that his speculation was correct; he then asked for permission to order new parts. The repairs have been done and so far, all seems well. I not only was impressed with the manager, but the mechanics and office staff as well. I think everyone went beyond the call of duty in taking my car in so late in the day and completing the job before noon the next one.....how unusual in a metropolitan area is that! I also appreciate their reputation for honesty, and desire to attract long-term loyal customers. (BTW, their specialty appears to be SAABs, but I hope after reading this Volvo owners will give them a try as well).