Reviews
Teresa was very knowledgeable and a pleasure to work
Teresa was very knowledgeable and a pleasure to work with. I would recommend them if you are looking for an amazing experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful rating and recommendation, Ralph! We're thrilled you enjoyed your visit. Welcome to the family! Regards, Vinny Bonifatto General Sales Manager vbonifatto@toyotaoflv.com
Went for an oil change and tire rotation after 2 hours
Went for an oil change and tire rotation after 2 hours the was done I mark the tires before I went to see if the tire rotation was done but they were the same never been touch talk the chuck all he said Damm that’s not good if I want to bring it back it he will only charge me $35 now that’s a joke I own three auto mechanic shops never charged for a tire rotation ever time I take my 2022 highlander never satisfied in the service
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's very important we are providing accurate service, which is why this is discouraging to read. I'd like to learn more about when you brought your Highlander in for service and what you were told when you brought this concern to the attention of our team. Please contact me when you have an opportunity to speak. I hope to hear from you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
They scam you into services you didn’t agree on upon drop
They scam you into services you didn’t agree on upon drop off and then just expect you to pay the difference on the services they did without your prior knowledge
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Tuliana, We appreciate you bringing your concerns to our attention and allowing us the opportunity to resolve them. Should you ever have any questions about anything, please feel free to contact me directly. I am always here to help. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
E J was very helpful and knowledgeable.
E J was very helpful and knowledgeable. Car was ready in a reasonable time although dealership was very busy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adrienne, We're very happy to see services were completed in a timely manner. Thank you for both your business and your feedback. We hope to see you here again in the future and we hope all is well. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
Exelente comunicación beetwin seals person and the rest
Exelente comunicación beetwin seals person and the rest of the y team, thankyou for everything
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure! Please don't hesitate to let us know should you ever need anything. You're family. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
I took my truck in for the 10k miles service.
I took my truck in for the 10k miles service. The driver who took me home was on the phone all the time not paying attention on the road, the tech also forgot to put one of my wheel lugnuts on my front passenger side of the truck
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Brena, We appreciate you bringing these concerns to our attention. As we have mentioned to you, we will put your lugnut back on and will compensate you for the gas you use to bring your vehicle back. Should you like to schedule an appointment, please contact me and I'd be happy to assist you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
Work was done quickly and on budget.
Work was done quickly and on budget. David also let us know when we should be looking for tirrd
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to see you were satisfied with your recent service experience. Thank you for choosing us here for your vehicle needs and please don't hesitate to let us or David know should you have any questions about anything. We're here to help. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
bad customer service.
bad customer service. we first arrived and the manager was attending us, but decided to help the person who got there after us leaving my dad and i with no help. Gabriel was the best part of our visit. Great customer service from him only! EJ forgot to give cashier our paperwork, so who knows how much longer we would have had to wait unless it was for my dad who went to go get an update directly from him. Cashier wouldn’t apply my coupon unless advisor redid all of the paperwork all over again. Didn’t have time to keep waiting for him since he was already with another customer. She directly handed me the papers to give to him, when she could have done that herself knowing how frustrated I already was. Terrible location with bad service. Also, no Spanish speaking advisors.. not good.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Natalie, We are a bit confused by your review. You did not have an appointment, so we quoted you 3-4 hours for the service to be completed. Also, we had three Spanish-speaking service advisors working that day. I'm not quite sure where these inaccuracies are coming from, but I would like to speak with you further about your experience. Please contact me at your convenience. I hope to hear from you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
Horrible experience with rep.
Horrible experience with rep. He advised me my 75k service was due and I told him I did it at the Henderson Toyota where i normally get all my service done, but I came here due to the convenience on how close it was. Well, his attitude change after i asked if he can look up and see what all i did on my last service. He than told me he wasn't able to. I felt like he was upset so I asked him if they got commission based pay per service and he with a big attitude said yes all dealers pay commission based. So I said that's why you seem upset. I decided to just do my oil change and Nothing else with your shop. As soon as I got car from your shop I than took it right to Toyota in Henderson and completed the rest of my service. Needless to say I will not be going back to your shop. And sticking with Henderson Toyota. Also I asked for a shuttle back and he said they would have me in and out before I'd need one. And that was not the case the service took 2.5 hours and I decided to uber hoke instead of waste more time at your shop. Very poor customer service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Luis, We're disappointed you were dissatisfied with your experience. You were advised of the work that needed to be done to your vehicle. You asked for all discounts and coupons available to be applied to this work. We informed you that discounts/coupons cannot be combined, at which point you said you would take your business elsewhere. We wish you well with your vehicle at other locations. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
I never onced asked him for a discount. I asked him to look at what i did on my last service and his dimmer changed. If that is what they are telling you, than you have a bigger problem not just a customers service or customer retention problem.
Always quick and you know everyone knows what they are
Always quick and you know everyone knows what they are doing. This place is run right, everyone is so friendly and helpful. Service was quick and easy to get things going
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Danny, It's a pleasure to see our team got you in and out in a timely manner. We hope your vehicle's running like new again and we can't wait to see you here at your next service visit! Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com