Reviews
Wait time is too long just for oil change I was there
Wait time is too long just for oil change I was there three hours! Unbelievable!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Adeline, Your time is valuable and basic services must not take this long. We appreciate you sharing this and we'll be working hard to provide more prompt service at your next visit. Should you like to discuss your experience any further, please don't hesitate to reach out. I am here to help. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
En el ano 2017 cuando Adquiri el Corolla "HABLE" de hacer
En el ano 2017 cuando Adquiri el Corolla "HABLE" de hacer un Lease y me dijeron que tenia que TENER 700 y tantos puntos de Credito (no recuerdo el tanto) y ahora me lo hacen con solo 688 y me PROMETIERON un Cheque de $5000.00 y me dieron uno de $4000.00. NO ENTIENDO ESTO de los puntos y el Lease y mucho menos lo del CHEQUE.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service writer very personable and friendly.
Service writer very personable and friendly. New his business and made good recommendations. Over all excellent experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tony, We're very happy to see you had a positive service experience. Thank you for choosing us here for your vehicle needs and we hope to serve you again soon. Regards, Vinny Bonifatto General Sales Manager vbonifatto@toyotaoflv.com
I loved the waiting area and fast service My tech was
I loved the waiting area and fast service My tech was nice as well. Efficient
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Avana, We're very happy you enjoyed both our service and our facility. Thanks for this 5-star review and we can't wait to see you here at your next visit. Regards, Vinny Bonifatto General Sales Manager vbonifatto@toyotaoflv.com
Great job
Keep up the great work and great service
Great service @ all times…it never failed to amaze me.
Great service @ all times…it never failed to amaze me.. it’s the place to go to 4 all your car needs…
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy you receive the best service here. Thanks for being part of our Toyota of LV Family and here's to many more years of working together! Regards, Vinny Bonifatto General Sales Manager vbonifatto@toyotaoflv.com
I TOOK MY CAR BACK 3 TIMES SPENT 1600$ ALL FOR THEM TO
I TOOK MY CAR BACK 3 TIMES SPENT 1600$ ALL FOR THEM TO LATER NOT FIX MY CAR AND TELL ME WHAT THE PROBLEM WAS. NO REIMBURSEMENT NO NOTHING. I HAD TO COME OUT OF POCKET FOR A RENTAL CAR THAT THIS COMPANY DOES NOT PROVIDE NOT EVEN A LONER CAR. I WILL BE FILING SOME TYPE OF CLAIM
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Lafresha, We're disappointed that you are dissatisfied. We let you know that after the repair was completed, more testing would be required in order for us to determine if any other damage was done by the overheating issue that brought you in for this repair. You approved this repair but declined further testing. Since then you've driven your vehicle to California and back and had two overheating issues. This could have been avoided had you allowed us to do these tests after the repairs were completed. It's because of this that we have chosen not to cover the cost of a rental vehicle. Should you like any clarification on anything, please contact me. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
Waited for nearly 4 hours to get an oilchange and
Waited for nearly 4 hours to get an oilchange and inspection. This was too long.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We agree that is too long for basic services. I'd like to learn more about when you stopped by so I can address this with our team and make sure we're completing services in a more timely manner. Please contact me at your convenience. I hope to hear from you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
Took my truck for oil change.
Took my truck for oil change. I’m the past they always check tires, brakes, wipers etc. This time none of that was done.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing accurate service is vital, which is why this is discouraging to read. When you have an opportunity, I'd like to learn more about this and make sure we complete all services. Please contact me at your convenience. I look forward to speaking with you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com
The dealership was quick and friendly when I did my oil
The dealership was quick and friendly when I did my oil change. Will be coming back again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carlos, We're happy to see you received prompt and quality service. Thanks for sharing your experience and we can't wait to see you here at your next visit. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
People are always friendly and willing to assist with a
People are always friendly and willing to assist with a positive attitude. Welcoming, smiling faces.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We take pride in providing quality service and we're very happy that you receive just that. Thanks for sharing this and we'll see you here again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com