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Volkswagen of Marion

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (82 reviews)
Visit Volkswagen of Marion
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (618) 623-4867 (618) 623-4867
Used (618) 223-5979 (618) 223-5979
Service (888) 856-4944 (888) 856-4944

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (82 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Marion from DealerRater.

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Very professional

Because I had good and professional service. I would recommend my friends to buy a car if they are interested in purchasing a vehicle from Volkswagen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Volkswagen Marion il

We had a pleasant experience at Volkswagen in Marion. Everyone was very nice and worked with us to get us in a new car. I would highly recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly and knowledgeable staff Steven was very helpful.

Steven did an outstanding job helping me find a car that met my needs and wants. In addition, he took extra time to show me how to use updates unavailable in my previous car. I was very impressed by his concern that I was pleased with my choice. One of the nicest car salesman I have encountered!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer care at the service department

Norman, the service advisor (at desk) always takes care of me. He is super nice and explains everything perfectly. I have me er waited für more than 45 minutes for my warranty service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent

3rd car that s been purchased and my family loves everything about vw of marion and thanks to Scott Phelps for everything he has done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service

Great service. Sales person was nice and friendly. Very helpful with tring to get financed .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car for son

I had an easy experience working with this dealership and our salesmen. Both treated me with respect. Great warranty on a used vehicle. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience from sales to service

I've been buying vehicles for many years now. I purchased my first car at age 18 and I'm now 43. But I can't remember an experience even close to the one I've had with Volkswagen of Marion. John Reed is the best sales associate I've ever had, bar none. He was straight forward and honest with me from the beginning. He got us a great deal on our Jetta. And he didn't stop helping me once he got the sale. Over a year later, he has still kept in contact with me and I don't think I'll buy a car from anyone else. And this dealership has been better than I ever expected. The service department has been excellent with my service appointments and I've never had one complaint. I would highly recommend John and Volkswagen of Marion to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Darryl Thank you so much for the great review. We pride ourselves in taking care of our customers. We greatly appreciate your business. Please let us know if you ever need anything. Thanks Lori Sisulak

Great service

We bought our Golf TDI from John Reed. He was very helpful and knew his stuff. We're very pleased with service dept. We've had no problems with anything or anyone and would highly recommend V W of Marion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Donna So glad you had a great experience with John and Volkswagen of Marion. We strive to give a great buying experience. Lori Sisulak

The Service Dept. was Excellent!

I just recently had my new cars serviced at Marion VW and they got me in and out in with no problem. I called the same day and they fit me in. The lounge area is very comfortable and everyone there is willing to help you. Can say enough about the car buying experience and now the service. I can feel comfortable knowing they will always do their best here at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We greatly appreciate your business. Thank you for your great review. If you need anything please let us know. Lori Sisulak