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Volkswagen of Marion

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (82 reviews)
Visit Volkswagen of Marion
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (618) 623-4867 (618) 623-4867
Used (618) 223-5979 (618) 223-5979
Service (888) 856-4944 (888) 856-4944

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (82 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Marion from DealerRater.

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Beautiful facility and great service

I bought a Beetle convertible from their temporary store at the Williamson County Airport. Today I took my Beetle in for service at their new facility next to their Honda store. All's I can say is WOW this has to be the most beautiful dealership that I have ever been in. All their employees I have worked with are wonderful. They truly treat their customers like family. I will refer all of my friends and family to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks Joni we are defiantly proud of our new facility and look forward to taking care of any of your service needs. Lori Sisulak

Awesome service

John was a great salesman. Bought my first car from him and will continue to buy all my cars from him! Could not think of a better person to buy a car from. Explained everything perfectly and always brings up a conversation when I'm there to get my car serviced! I've never had a bad experience with Volkswagen or john! Great company!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Amber Thank you for the great review. We greatly appreciate your business. If you ever need anything please let us know. Lori Sisulak

Bill and Dee Kucera

John Reed, our salesman, was the best, service was exceptional. Love the TDI Jetta. Great mileage. More than we expected. Drives like a dream on long trips.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dee We are so glad your loving your new Jetta TDI. We greatly appreciate your business. Please let us know if there is ever anything that you need. Lori Sisulak

From a very happy customer!

I want to brag on the Service Dept at Marion VW! I had problems getting there on time on the Friday before labor day weekend. I was supposed to be there by 3 and get squeezed in.....they were extremely busy before the holiday. I got held up for various reasons and didn't make it until 3:45. I went in there and told them that if they didn't have time because I was so late, that I totally understood! They told me that they could go ahead and take care of me.....was I ever grateful, as i live in Benton KY! Jon Reed had sold us on the car as well as the service we would receive after the purchase.....he meant every word of it! Thanks to a great staff there at the Marion VW Dealership, my life is better because of them :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tate We greatly appreciate your business! I can't tell you how happy we are to be able to bring Volkswagen to the Tri State area. If you ever need anything please don't hesitate to call John or anyone else at Volkswagen of Marion. Lori Sisulak

You must go see John Reed

Great salesman, and great person. Will always go the the extra mile to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Matt Thank you for the great review. John defiantly does a great job taking care of his customers. He truly cares about everyone of his customers. Enjoy your new car. Lori Sisulak

Wonderful service!

I cannot begin to describe how wonderful the service department was to me when I needed to have some work completed on my bug. They treated me like royalty! My schedule is very hectic and they were very accommodating to get me in on the only day I had available. They completed the work earlier than anticipated and kept me informed of the progress along the way. I was surprised they even washed my car and had it waiting for me when I arrived. I have never been treated this well at other dealers and will always buy my cars from VW of Marion!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tracey Thank you so much for the great review. We love seeing Miss Daisy in our service department. Please let us know if you ever need anything. Lori Sisulak

Excellent Car Buying Experience

John Reed is by far the most knowledgeable Salesman that I've encountered. I went looking for one car, and found it in the lot. I was approached and help from the very beginning. I was given a complete list of features on the vehicle and completed a test drive. I then proceeded to purchase the car. Zero haggling was needed. Fastest transaction ever! Awesome!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I am so glad your had a great experience shopping for you new vehicle. We strive to provide truly exceptional service. If you ever need anything please don't hesitate to call John or myself. Lori Sisulak

Great salesman!

My husband and I have purchased 2 pre owned vehicles from John. He has went above and beyond for us and we will be going to see him whenever we decide to make another purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jackie We greatly appreciate your business. If there is ever anything you need please don't hesitate to call or myself. Lori Sisulak

not an old lady's car

I was very pleased in purshasing my Jetta in Marion. The sales person (Mr Dare) was very patient and informative and easy to deal with. In the past I have delt with dealerships who were not willing to sell to a female and wanted my boyfriend or husband to help me. I very much appricated this dealership's professionalism. And I love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Courtney I am so glad that you love your new Jetta and that you had a great experience with Ryan. Ryan does a great job taking care of his customers. Thank you for the great review and have fun driving your new Jetta. Lori Sisulak

Happy and Satified

I was overall satified John Reed was awesome! He was very patient with me he made sure to try every options to better serve me and help me drive off their lot with a car. Although it was a long process it was worth evey mintute. I left out very happy. I will most likely refer freind to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Phillisa Thank you so much for the great review. I am so glad you had a great experience with John and Volkswagen of Marion. If there is every anything you need please don't hesitate to call us. Lori Sisulak