Reviews
The Service Department at Group 1 Chevrolet provided excellent, professional service and our service advisor Terrance Moon provided A+ service! He was communicative, knowledgeable, kind and professional! Thank you Terrance!
The Service Department at Group 1 Chevrolet provided excellent, professional service and our service advisor Terrance Moon provided A+ service! He was communicative, knowledgeable, kind and professional! Thank you Terrance!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My experience was pleasant. My salesman was outstanding, very knowledgeable and very patient. Have not bought a new vehicle in about 40 years so i was nervous coming in. Thank you for all you do
My experience was pleasant. My salesman was outstanding, very knowledgeable and very patient. Have not bought a new vehicle in about 40 years so i was nervous coming in. Thank you for all you do
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Service writers try to sell you repairs that are covered under extended warranties. When I met with the service advisors, they pulled the codes, pulled my information and had confirmation that I did have bumper-to-bumper warranty with a co-pay, but when I got the estimate that did not apply. The last two times I was in the service department they tried to sell me a battery. I did not come in for any type of issue other than an engine light no battery issues. My vehicle had a check engine light due to faulty electrical connection in the water pump. I?m getting very discouraged with GM products with electric modules going bad or electrical issues with higher mileage. The time before this, when I brought in the truck it would not shut off. I turned the vehicle on the whole instrument cluster was black radio and AC black not illuminated instrument cluster. The truck would not shut off supposedly it was due to a bad fuel pump module, and a stuck relay. The technician had to pull the fuel pump relay to get it to turn off then the dealership just left the ignition on which drained my battery completely and then they wanted to sell me a new battery.
Service writers try to sell you repairs that are covered under extended warranties. When I met with the service advisors, they pulled the codes, pulled my information and had confirmation that I did have bumper-to-bumper warranty with a co-pay, but when I got the estimate that did not apply. The last two times I was in the service department they tried to sell me a battery. I did not come in for any type of issue other than an engine light no battery issues. My vehicle had a check engine light due to faulty electrical connection in the water pump. I?m getting very discouraged with GM products with electric modules going bad or electrical issues with higher mileage. The time before this, when I brought in the truck it would not shut off. I turned the vehicle on the whole instrument cluster was black radio and AC black not illuminated instrument cluster. The truck would not shut off supposedly it was due to a bad fuel pump module, and a stuck relay. The technician had to pull the fuel pump relay to get it to turn off then the dealership just left the ignition on which drained my battery completely and then they wanted to sell me a new battery.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am sorry about the experience you encountered. We are definitely striving to be the best when it pertains to customer service. Please reach out to me directly to get this resolved. Brian Pierce Parts & Service Director [email protected] 281-784-5152
Car was ready when promised for service call. Wished it had been shorter but there estimate was accurate.
Car was ready when promised for service call. Wished it had been shorter but there estimate was accurate.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Chevrolet Spring. If you have any further questions, please don't hesitate to reach out!
Great service by Valerie Lex. On point, knowledgeable, and customer friendly. She definitely knows the job well. Will recommend and go back again for service and repairs!
Great service by Valerie Lex. On point, knowledgeable, and customer friendly. She definitely knows the job well. Will recommend and go back again for service and repairs!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kevin, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
⭐⭐⭐⭐⭐ I want to give a huge thank you to Chef at Group 1 Chevrolet in Spring, TX. From the moment I met him, he treated me with respect and made me feel like more than just another customer. He was patient, honest, and really took the time to listen to what I was looking for. Chef made the whole experience comfortable and easy without making me feel pressured. He answered all my questions, went out of his way to help, and made sure I was taken care of from beginning to end. I truly appreciate everything Chef did for me. If you’re looking for someone who genuinely cares about his customers and will go the extra mile, I highly recommend asking for Chef at Group 1 Chevrolet. Thanks again, Chef! I really appreciate you and all your help. ⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ I want to give a huge thank you to Chef at Group 1 Chevrolet in Spring, TX. From the moment I met him, he treated me with respect and made me feel like more than just another customer. He was patient, honest, and really took the time to listen to what I was looking for. Chef made the whole experience comfortable and easy without making me feel pressured. He answered all my questions, went out of his way to help, and made sure I was taken care of from beginning to end. I truly appreciate everything Chef did for me. If you’re looking for someone who genuinely cares about his customers and will go the extra mile, I highly recommend asking for Chef at Group 1 Chevrolet. Thanks again, Chef! I really appreciate you and all your help. ⭐⭐⭐⭐⭐
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Chef here at Group 1 Chevrolet Spring! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cheff eas a good sales person. He made the purchase smooth. They gave me a fair price for my trade in.
Cheff eas a good sales person. He made the purchase smooth. They gave me a fair price for my trade in.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Great service and extremely friendly. Always kept me informed and up to date on the status of my vehicle.
Great service and extremely friendly. Always kept me informed and up to date on the status of my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Louis was great and explained everything perfectly. He was patient, didn?t have an attitude and helped me understand the services I needed and told me about the programs they offer.
Louis was great and explained everything perfectly. He was patient, didn?t have an attitude and helped me understand the services I needed and told me about the programs they offer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jackie, we're happy you found our staff to be so supportive during your experience here at Group 1 Chevrolet Spring. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great great great greatest great great great great great great great great great great great great great great great great great great great great great
Great great great greatest great great great great great great great great great great great great great great great great great great great great great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!