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Ferman Buick GMC

(1,352 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2017 consumer dealer award
New (855) 630-7732 (855) 630-7732
Used (855) 630-7731 (855) 630-7731
Service (855) 630-7091 (855) 630-7091

Reviews

(1,352 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ferman Buick GMC from DealerRater.

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Good experience.

Good experience. Gheorghe and the rest of the team were friendly and helpful to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Ferman Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!

Tony and minajh were amazing people.

Tony and minajh were amazing people. Great experience with my purchase. Recommend them to any future customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for the recommendation, and have an amazing day!

This is our first purchase from Ferman.

This is our first purchase from Ferman. James Hicks was our salesman. He was wonderful. Professional and upfront. Definitely recomend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Elise, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

This is my 3 rd car that I have bought though Ferman

This is my 3 rd car that I have bought though Ferman Buick. I had Charbel Mubarak twice as my salesman. He was very professional and courteous. He had a lot of knowledge about my vehicle . Also Jason was our closer on my last vehicle and he was warm and welcoming. Great job to both of them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Maria, we're happy you found our staff to be so supportive during your experience here at Ferman Buick GMC. Thank you again for choosing Ferman Buick GMC and we hope to see you again.

This is our fourth time using Ferman for a car purchase.

This is our fourth time using Ferman for a car purchase. This is a first class operation. We had Jim H. And Jay working to make our purchase seamless. Jim spent a lot of time with us explaining the extensive technology offered in the Buick. He made sure that we understood and were satisfied with the benefits of our purchase. Thank you Ferman, Jim H. and Jay. Jim/Dayna O

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

Fast and professional experience when I arrived.

Fast and professional experience when I arrived. Options presented were clear on my scheduled service and what I needed done. Service was completed on time. Fantastic job from start to finish!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Robert, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

I was not looking to buy a car, just waiting for friend

I was not looking to buy a car, just waiting for friend who was dropping her vehicle off to be serviced, when Sierra came over to help with coffee machine. Since I had some time I asked if she had any used Acadia’s on the lot that I could look at. She showed me the used vehicle and I was instantly in love. She then showed me a new, comparable Acadia but,in my mind, there was no comparison. Sierra never pressured me but offered to let me drive it for 24hours, got an appraisal for my car as a trade in, and worked up a final cost. I left and said I would have to discuss with my husband. Again, she never pressured me. Several days later I returned with my husband and Sierra treated him as the decision maker. She even helped him to negotiate an additional discount. Of course we purchased the car thanks to Sierra.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Alex, thank you for your kind review; we are happy to pass along your comments to the team here at Ferman Buick GMC! We sincerely value your business and look forward to your next visit!

Excellent salesman and great service.

Excellent salesman and great service. I am very satisfied with my new purchase and my new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

I recently had the pleasure of dealing with Jovon

I recently had the pleasure of dealing with Jovon Sandoval at the Ferman dealership. From the initial meeting until the finalization of the paperwork for the purchase of my new vehicle, Jovon was pleasant, proficient, knowledgeable, professional and answered all of my inquiries. His efforts in acquiring the vehicle that I wanted were exceptional. I would highly recommend Jovon for individuals interested in purchasing a new vehicle. He made the purchase of the vehicle seamless. Kudos to Jovon for providing a level of customer service that is almost nonexistent in today’s world. His customer service skills are exceptional and Ferman is very fortunate to have him at their dealership. I also had the pleasure of dealing with Jason Godbout, Sales Manager. He too was pleasant, proficient, and accommodating during my transaction. Both of these gentlemen should be recognized for their top-notch customer service. They are a real asset to this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glenda, we're happy you found our staff to be so supportive during your experience here at Ferman Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Ivan was amazing - I was so happy that he made it

Ivan was amazing - I was so happy that he made it possible for us to buy our very first brand new car. He listened, he was attentive, and the entire team made the process smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Heather, thank you for your kind review; we are happy to pass along your comments to the team here at Ferman Buick GMC! We sincerely value your business and look forward to your next visit!