Reviews
Vehicle service
I like the easy drive-in with somebody welcoming you into the building. Service guy was honest & polite. The repair cost was affordable to me
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vincent, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Gerald Kia of Naperville. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great service
Nice staff and prompt service. I appreciated it. They also gave me a free car wash. I would recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Kia of Naperville we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great service!
Very friendly, knowledgeable, sales associate made the experience fast and easy. Will recommend this facility and salesperson for futures sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Orlando, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Gerald Kia of Naperville for your vehicle needs. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Service!
Andre was thorough and knowledgeable. I never felt any pressure to purchase, but yet he was very affirming of the vehicle we had in mind. When there was a clerical mistake in the final pricing he and Anthony rectified that in minutes, and gave a courtesy apology. Which I really appreciated!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us! I am happy to hear that Andre was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Service
Sales rep (Kamen)was great at handling our whole transaction. He was also very knowledgeable and thorough with all the features the vehicle has to offer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Savannah and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of Naperville. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great service and nice waiting area
Good place to sit and wait Nice to have coffee and water and snacks service desk team are nice and friendly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great service
The service help was great the people are very good at there job and answered all my question great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Sales Experience
Our sales guy was one of the best in the business. I usually hate the car buying experience but he made it clear, comfortable and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steven, our sales team is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Until then, take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Service.
Fast service. Very good in describing what was going to be done to my vehicle. Waiting was very comfortable. Faster then I expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Manuel. Our primary focus is to provide each and every customer with exceptional and efficient service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Dealership you would want to visit
Very pleasant experience at Gerald Kia of Naperville. Nice and clean location, friendly staff. Enjoyed working with Abhi who was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Andrey! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville