Pristine Auto Group

BUYER BEWARE — PLEASE READ BEFORE PURCHASING FROM THIS DEALERStHIP 🚨 I paid $10,500 for a 2016 Acura MDX, and within ONLY A COUPLE OF WEEKS of receiving the vehicle, I started discovering issue after issue. I am beyond disappointed and frustrated. Here is what I have found so far: 🚩 Dry-rotted tires 🚩 Bad shocks 🚩 Broken shock mount 🚩 Timing belt needs to be replaced 🚩 Timing tensioner needs to be replaced 🚩 Coolant was completely EMPTY when I received the vehicle 🚩 Motor/transmission mount issue 🚩 Blind-spot monitor is not working properly 🚩 Blind-spot indicator light is not working 🚩 Lane-assist system issue 🚩 Windshield has a chip 🚩 Missing cover/trim piece I took the vehicle to an Acura dealership, and they inspected it and confirmed that the timing belt and tensioner need to be replaced. I contacted the sales representative about these issues and was told they are NOT willing to do all of the work. I paid $10,500 for this vehicle and expected to receive something safe and reliable. Instead, I’m now facing a list of major repairs almost immediately after purchasing it. This is NOT what anyone expects after spending $10,500 on a vehicle. I have tried to handle this directly and respectfully, but I feel completely let down by how this situation is being handled. I’m asking the owner to PLEASE step in and address this situation. I’m posting my experience because other people deserve to know what they could potentially be dealing with before spending their hard-earned money here. SHAH TERRY WAS THE SALES PERSON

Cool people until they get your money! I bought a car from them in Saturday and by Monday the dashboard was telling me that the car needed to be serviced! When I called pristine, Alicia wasn’t as sweet anymore! She told me that the car was bought as used and that warranty would have to been bought! Most dealers give you at least a 90 day warranty! But it’s bc those other dealers believe in the cars they’re selling! I’m a single mother of two and they knew that! I work hard for my money and if they do it to me they’ll do u it t go anyone! Just please guys, follow your gut and dont spend your money with this dealership!

Great experience overall explain the car I was purchasing all functions and features worked great Nice work! Keep going!

purchased a vehicle 01/14/2023, which needed to be brought back to Pristine Auto Group 02/03/23 because it clearly had issues at the time of purchase which should have been disclosed to me at the point of sale. Three times I have been told by the dealership that my vehicle was repaired, each time that was proven false. After leaving the mechanic for the first time, my vehicle needed to be pulled over on the GSP because the gears froze. Two other attempts were made to fix my vehicle, and I drove up there 2 times but each time left without my vehicle because it was not able to go into drive. It does not take 30 days to repair a car, and it does not take 3 "attempts" to fix it. I also paid extra for a warranty that they voided, yet still did work claiming it was under warranty. I only found out about the voided warranty because I called the warranty company. They also took a warranty deposit from me, even though they had never even submitted a claim to the warranty company. That is fraud, and deception. I have proof that Billy told the warranty place he voided it in error. Billy is a liar and tries to manipulate the customers into falling for his games. I do not want anyone else to have to deal with what I went through. Let this be a warning to everyone. The cars are only cheap because they will scam you out of more money in the future. Please, take your money anywhere else. You do not need the headache. From the looks of the other reviews, they seem to do it a lot. I wish I saw them earlier.

Went to take a look at a Jeep. It had to be jump started. Sal said he would take care it. I asked about codes, warranty. He said no codes and it has a dealer warranty. I bought the Jeep and about 5 miles out of the dealer the engine light comes on. Well it did have codes and battery issue not taken care of by Sal. No big deal...got a battery. Talked to them. They said to email the receipt over. Can't seem to get them to take my call. Hmmm. Turns out there was no warranty like it says on my paperwork and now it won't pass inspection because the codes won't clear. Just do what you SAY you're gonna do. At least give me a battery like you said you would!!!

I purchased a vehicle here about 6 months and the trans went bad and I called them and they told me they couldn’t do anything about it .. don’t buy from these people

Sal was great helping me with my purchase and finding a car that fit my needs. I have a daughter and i travel often so i was looking for something with a large backseat but still good on gas, he explained all my options and went over every last detail of the financing process. It?s been 6 months and since then i have refinanced and i am still loving my car! Thanks Pristine

Purchased a car for the price that was better then advertised. Everything that was promised to me was done on time. They even agreed to replace two tires for brand new ones. Very satisfactory experience in the industry where it is very difficult to find honest people like Pristine staff proved to be. Highly recommend. This one rare case when I am writing positive review.

I have now purchased 2 vehicles from Pristine Auto. Both were special orders and I couldn't be more satisfied. Sal will go above and beyond to ensure you're satisfied as a customer! Will definitely be coming back soon for a third vehicle.

So i found Pristine Auto Group through a friend of mine who also purchased a car from Sal...not only did i get the best deal on my jeep (ive wanted one for awhile!) but the customer service was just as good! Fast forward to 3 months later, i trusted Sal enough to help my 17 yr. old cousin get her first car! Now here we are a year later with the same cars and no issues!!! Such a reliable & affordable dealership, i swear noone can beat it! Thank you Pristine Auto Group & esp. Sal! Bet of the best.