Surprise Ford

Very professional acting people to deal y. Been back with questions which they were happy to answer.

Everyone we talked to was great. Rodger was great and ready to answer any questions I had. Chuck in contracts was really great to work with also

We received excellent service from the minute we walked into the dealership. We were very satisfied.

Laura, Dan, and everyone we worked with were absolutely amazing. They went above and beyond for my family to get exactly what we wanted and made the process so easy.

I had a great salesperson who was very professional, informative and knowledgeable. I did not purchase a $61000.00 vehicle here because the sales managers were not interested in fair negotiations and basically did not want to budge off MSRP. They even lowballed my trade by offering $5200 less than what other dealers were willing to pay. I walked out and ignored the phone calls all week about how they still wanted to make a deal happen. I even received an email asking for me to bring in my trade to be appraised. Seriously? I already did that and wasn’t doing that again. Maybe sell your cars at a fair price and stop trying to rip off customers with super low trade offers.

Dealership was fine. I am a bit annoyed with all the calls and text for follow-up. I also feel inappropriate for survey to be given onsite with person standing right there and for person to say that if they do not get the highest it’s a negative. They also said this when they called.

I travel for work, so I really appreciate the ease of scheduling service online. This allows me to the ability to make arrangements for my truck maintenance when I return to Phoenix, no matter where I am in at the time. The available appointment times and drop off options are always the most convenient. Evan is always prompt and professional when I drop off my truck for service. He is thorough when discussing the recommended Ford Maintenance options and pricing. He always assures me, as best he can, the service timing, and maintains text communication to keep me updated on completion time. I appreciate Evans patience and attention to detail. I never feel like I am being rushed in or out following service. I will continue to rely on Surprise Ford for all of my Ford Truck Maintenance.

Everyone was kind and professional. Our sales rep, Roger, made sure we were happy with the deal we received on our new vehicle. At no point did I feel rushed to make a decision, and there were no predatory sales tactics involved.

Everyone at the Surprise Ford dealership was friendly, well-informed, and easy to work with. The new car was detailed to perfection. Visits to the Service Department for a Ford bought elsewhere were why I chose to use the Sales Department to replace that vehicle.

I ordered a truck. The process of buying it was about as seamless and easy going as it could be. Overall, my experience there was great and would recommend to anyone who asks. Dan Doncea was wonderful to work with and is what made this experience so easy.