Reviews
Great dealership and staff.
Great dealership and staff. I would highly recommend this location. A wonderful experience and helpful service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Lory! We're thrilled to hear you had a wonderful experience with our team. Your recommendation means a lot to us. We look forward to serving you again!
It was very smooth.
It was very smooth. Treated link family. Hope to be part of Surprise Ford family for a long time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your kind words! We're thrilled to hear you had a smooth experience and felt like part of the family. We look forward to having you with us for many more great moments at Surprise Ford!
Arrived in good spirits, left somewhat frustrated.
Arrived in good spirits, left somewhat frustrated. The prep work should have been completed prior to my arrival. Too much to get into.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We’re glad to hear you arrived in good spirits, but it’s clear that things didn’t go as smoothly as they should have. We always aim to create a seamless visit for our guests, and we understand how frustrating it can feel when expectations aren’t met. If there's anything you’d like to further discuss, Beverly Woodhull, our Customer Relations Director, is available at 623-666-8577.
Great people, process was simple, vehicle was detailed
Great people, process was simple, vehicle was detailed and clean and full of gas which was nice.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks! We’re thrilled to hear you had a great experience. Our team works hard to ensure everything is seamless and enjoyable. We appreciate your feedback and look forward to seeing you again soon!
Pleasant.
Pleasant. Would consider buy there again Emilio Dexter was Pleasant. Would consider buy there again. Bastian in finance was great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We're happy to hear that Emilio and Bastian provided excellent service. We appreciate your consideration and look forward to serving you again in the future.
Wonderful service.
Wonderful service. Loved the experience Dan was knowledgeable, honest, and went over and beyond to make sure the transaction went smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the fantastic feedback, Claire! We're thrilled to hear about your positive experience with Dan. Our team is dedicated to providing top-notch service, and it's great to know we hit the mark for you. Looking forward to serving you again!
Worst experience buying a car.
Worst experience buying a car. Corrupt dealership, dishonest people, don’t go here ever! At all costs avoid this disgusting place. They will sell a car that you have already wired money for and make promises in writing that they can’t keep. They will use excuses such as “we don’t want to sell a car to someone who doesn’t live locally because they won’t use our service”, so all of you out of area customers beware. All of this after the wire transfer and loan documents are signed. In today’s world where customer service matters the most, do yourself a favor and do your research. In case you do find yourself there, definitely avoid Dan Doncea and Steven in finance.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We understand how frustrating it can be when expectations aren't met—especially during something as important as purchasing a vehicle. We know how much trust is involved in that process, and we're disappointed to hear that yours was shaken. Our team works hard to create a positive experience for every guest, both local and out of area, so it's truly concerning to hear you felt otherwise. If you're open to it, Beverly Woodhull, our Customer Relations Director, would appreciate the opportunity to speak with you directly. She can be reached at 623-666-8577.
Purchase a used Mustang Mach 1.
Purchase a used Mustang Mach 1. I worked with Oscar and Roger in Sales and they were both very professional and friendly. I received a satisfactory price for my trade in. The entire process, from Sales to Finance, when smoothly. I would recommend Surprise Ford to anyone looking to purchase a new or used vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the fantastic review! We're thrilled to hear you had such a positive experience with Oscar and Roger. Your recommendation means a lot to us. Enjoy your Mustang Mach 1, and we look forward to serving you again in the future!
Everyone I talked to was knowledgeable and courteous.
Everyone I talked to was knowledgeable and courteous. I would recommend this dealership to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that everyone you interacted with was knowledgeable and courteous. We truly appreciate your recommendation and look forward to assisting you again in the future!
Mangers weren’t good sales were good, I agreed to pice
Mangers weren’t good sales were good, I agreed to pice and when I got to dealer price changed
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We always aim for clear and consistent communication throughout the entire process, and we understand how frustrating it can be when expectations aren’t aligned. We’d really appreciate the opportunity to learn more and address your concerns directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.