Brilliance Subaru

Thorough, efficient, great follow-up and follow-through, courteous, professional from start to finish

Salesman Ed T was outstanding. Friendly, well educated on the vehicles and more than capable at answering any questions set before him. Customer service at its finest. I'd recommend anyone looking for a new vehicle to ask for Ed .

Ed Troike was our sales rep. After searching many places and many cars-easiest, best sales guy by far. Non assuming and helped back and forth with the pricing. Highly recommend him. Best "test drive" by any dealer we ever had!!!!

I had a wonderful experience at Brilliance Subaru, Jay was very pleasant and helpful. My son lives in St. Charles and recommended your location to me. Nate in the finance department was very friendly, did not make me feel uncomfortable for not purchasing the WHOLE warranty package, but helped make the best warranty decision to suit my needs. Thank You Brilliance Subaru for guiding me in my purchase.

reasonable price , no game playing , save my time , finish my purchase and trade in my car in couple hours, everything in positive. will recommend to my friend.

Purchased a new WRX from another dealer and was having alignment issues from the get-go. Went back to that dealer to get an alignment under warranty -- only to notice the alignment was never really corrected properly 100 miles later. Decided to go to Brilliance Subaru for two reasons: 1) MUCH closer to home and 2) We purchased a Forester from them very recently and was impressed by not only the sales/financing staff, but also the punctuality & quality of work from the service team's pre-delivery inspection (couldn't say the same about the dealer I purchased the WRX from...). This gave me a good idea of the kind of work they do and made me more confident in Brilliance. Brought the vehicle in on an appointment for the alignment and had a pleasant, professional interaction with Adam Mennella - got checked in and was told it'd be an hour or so. Enjoyed a few cups of water, perused the vehicles on the lot, chatted with Phil Liang (who we purchased the Forester from), and was out of there in under 45 minutes! Alignment was now how it SHOULD'VE been in the beginning and I even got a print out of the pre- and post-alignment numbers (had to poke and prod at the other dealer to get a copy). Went off on my day with a quick turn-around time, complementary car wash, and even more confidence in Brilliance Subaru's service team. I will be returning to Brilliance for the foreseeable future for all my service needs!

Outstanding friendly service by qualified caring professionals. The best experience I've ever had at a car dealership

Process went smoothly, salesman was friendly and not pushy. He gave me a reasonable price and worked hard in getting me the car I wanted under time restraints.

The sales staff was friendly, knowledgeable, and professional. I could not have asked for a better leasing experience. They went out of their way to locate the exact vehicle that I wanted. The vehicle was ready for delivery when promised. Would definitely do business with this dealership in the future.

The team at Brillance Subaru did a great job of taking care of my car and of me. They even helped me pare my phone to the blue tooth.