Boggus Ford Lincoln

Boggus is now SAMES Ford. When checking in for our appointment, we were told there was not one and would need to wait our turn- 1 1/2 hours then 45 minutes for the oil change. I showed her the email appointment notice- date, time, confirmation. She said "that is not a guaranteed appointment, you still wait your turn in line. Appointments allow us to know how many people are planning to come, then we know how many technicians to schedule". There is no need to make an appointment at this business, plan to wait your turn.

This dealership and service business is now SAMES Ford, under new ownership. When checking in for our appointment, we were told there was not one and would need to wait our turn- 1 1/2 hours then 45 minutes for the oil change. I showed her the email appointment notice- date, time, confirmation. She said "that is not a guaranteed appointment, you still wait your turn in line. Appointments allow us to know how many people are planning to come, then we know how many technicians to schedule". There is no need to make an appointment at this business, plan to wait your turn.

On 8/17/2020 I took the coupon Boggus Ford sent me in the mail to the parts department to buy a battery for carry out. They told me I had to go to Service, at Service they told me to go to the Quick Service Line. Finally they ordered the battery but when it came it was a better one than the coupon called for and so they sent it back. In total I waited one hour to get the battery I could have picked it up in 5 minutes from parts. Then when I got home and carefully read the bill I found they overcharged me. Within 24 hours Boggus Ford sent me a text asking for a review. I told them of all my issues and never heard back, it has now been over a week and I don't expect to hear back. Fool me once as the saying goes, I will not return.

bought a used car from a great guy name john and they treated us like we bought a new one.. they went well and beyond their line of duty..

worst customer service ever! Don’t ever go to this dealership, they don’t care about their customers, it’s all about their convenience! And they wanted me to go running around everywhere when they tell me to meet them somewhere!

To make a long story short, the used Lincoln I bought from Boggus(which still has 2 years bumper-to-bumper warranty left) back in October needed over $8000 in parts and labor recently. I dealt with Lane in service and he was right on it in making sure things got taken care of quickly.

Ford helped me get a new vehicle even though it was a tough process, they did not give up.

My sales experience, as always, was excellent! Joe Pepe Forina is the best salesman!! He always knows what I want and makes sure I am happy!!! We were able to handle the transaction over the phone and I picked up my car and was driving off in record time!! Thanks, Joe, for always being there for me!!! Definitely my go-to guy--always!!!

I would like to thank the great salesman, at Boggus Lincoln, Mr Ben Balli for all the great help with our new vehicle.The service was quick and excellent manners and very knowledgeable. .Mr Ruben Rios was also very helpful and I highly recommend anyone to come and see Ruben.We were not going to buy a vehicle but this people at Boggus Lincoln, know their details of every vehicle, very satisfied and nice.Plus 10 for Ruben Ben and Charles Merry Christmas

Friendly Representatives and repair services are excellent.