Reviews
It was a smooth visit, its was done on a timely matter.
It was a smooth visit, its was done on a timely matter. The service worker seem to need more counter space. thank you for your time
It was a smooth visit, its was done on a timely matter.
It was a smooth visit, its was done on a timely matter. The service worker seem to need more counter space. thank you for your time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback. It was a pleasure serving you.
Very polite and did not push us or try to persuade us
Very polite and did not push us or try to persuade us into something we were not interested in
Very polite and did not push us or try to persuade us
Very polite and did not push us or try to persuade us into something we were not interested in
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback. We appreciate the 5-star review and mention of Austin.
Hansel Subaru has cared for me through the entire process
Hansel Subaru has cared for me through the entire process of owning a car from buying to service to trade in. Five stars.
Hansel Subaru has cared for me through the entire process
Hansel Subaru has cared for me through the entire process of owning a car from buying to service to trade in. Five stars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the fantastic feedback! We appreciate it.
Great folks.
Great folks. Polite, friendly and very knowledgeable staff. Very happy with my 2025 Crosstrek purchase.
Great folks.
Great folks. Polite, friendly and very knowledgeable staff. Very happy with my 2025 Crosstrek purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love it. Thank you for taking the time to share your experience with us.
We are happy with the Soltera and the help we got
We are happy with the Soltera and the help we got operating it. We also appreciate the sales process very much.
We are happy with the Soltera and the help we got
We are happy with the Soltera and the help we got operating it. We also appreciate the sales process very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bob, thank you for taking the time to share your experience with us. The Soltera is a beautiful choice, and we couldn't be happier that you are happy with it.
Good service ; knowledgeable staff.
Good service ; knowledgeable staff. Being a Subaru owner, buying another Subaru here was a breeze
Good service ; knowledgeable staff.
Good service ; knowledgeable staff. Being a Subaru owner, buying another Subaru here was a breeze
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear. Thank you!
Friendly and extremely helpful with my purchase of my
Friendly and extremely helpful with my purchase of my 2025 Subaru Crosstrek. Always available for questions or concerns. Truly this dealership goes above and beyond customer service
Friendly and extremely helpful with my purchase of my
Friendly and extremely helpful with my purchase of my 2025 Subaru Crosstrek. Always available for questions or concerns. Truly this dealership goes above and beyond customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! I'll be sure to share your feedback with John.
Thank you for the awesome review. Your feedback is helpful in training our team, mentoring, and improving.
We’re very, very helpful, very patient and pleasant to
We’re very, very helpful, very patient and pleasant to deal with! Very helpful at financing that met my needs.
We’re very, very helpful, very patient and pleasant to
We’re very, very helpful, very patient and pleasant to deal with! Very helpful at financing that met my needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! It was a pleasure to work with you to find the perfect Subaru.
Excellent dealership in Sonoma County.
Excellent dealership in Sonoma County. Wouldn't use another one. John Groth in Sales and Joe in Service are great.
Excellent dealership in Sonoma County.
Excellent dealership in Sonoma County. Wouldn't use another one. John Groth in Sales and Joe in Service are great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear! Thank you for taking the time to share your experience with us.
Not friendly or responsive to my problem.
Not friendly or responsive to my problem. Car would not start (battery dead from longish sitting idle). Called service dept. they said that if I got it there, they would likely be able to look at it in 2 days, despite the fact that I paid for Subaru Full extra service (or whatever it's called). Come on, 2 days to do a 2 minute battery check and put it on a charger?? They seemed bothered that I bought the car in San Rafael, not from them. Anyhow, somebody (bodies) there has an extreme attitude problem. Dealt with the problem without troubling the service folks.
Not friendly or responsive to my problem.
Not friendly or responsive to my problem. Car would not start (battery dead from longish sitting idle). Called service dept. they said that if I got it there, they would likely be able to look at it in 2 days, despite the fact that I paid for Subaru Full extra service (or whatever it's called). Come on, 2 days to do a 2 minute battery check and put it on a charger?? They seemed bothered that I bought the car in San Rafael, not from them. Anyhow, somebody (bodies) there has an extreme attitude problem. Dealt with the problem without troubling the service folks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for the inconvenience. Your feedback is helpful to us so that we can train, mentor and correct the matter. Please contact me to learn more about your experience. Diana B., CX Manager, 707-523-0727