Volkswagen of Lee's Summit

Kattya took great care of me and put in a great car after all my worries and hard she came in like super woman to save the day really great people put me in a great position to be able to be successful in my journey I do thank her very much

Had to take my new Tiguan in for an ECM computer update and found the service to be very efficient, the download took a little longer than expected but overall it was good experience and everyone was very friendly and helpful.

Was told time frame was approximately 21/2 hrs-after that time was told they hadn’t even started - to do diagnostics they needed car all day - in other words 21/2 later they had done nothing - needed 10000 mile and that would be another 11/2 - needless to say -41/2 hours to do a 10000 mile maintenance- never again!!

Very quick service and will definitely recommend this deal. Has a great selection of card

If I could give this dealership a 0 or even a negative number I would. I agreed to help my Daughter get a vehicle and found a 2023 Chrysler Pacifica and started working with a salesman malachi who new the situation and feel it was used against us. He told her that he could get her the payments between $480.00 to $500.00, I talked to him and said I want the payments around the $430.00 to $450.00 range which he said should be no problem, so we went ahead and started the process. I thought everything was going fine until we got to the financing end of it and was told the payments were going to be $580.00 to $600.00 range, way more then was ever discussed. Working with the finance manager Seirra Ratliff proved to be just as bad as I told her we need lower payments but all she did was keep talking over me never really paying any attention to what I was saying. I told her to lower the price of the vehicle and she told me they were already selling it for a loss $1000.00 to be exact, dealerships are not in the business of losing money so I feel this was another lie. She then tried to sell an extended warranty jacking the payment up to $624.00 way higher than we started with, especially with me guaranteeing the loan. I asked her to throw that in to help a little but she once again told me that she was giving it to us $1000.00 under normal price, once again nice round number. I should have just backed out but my credit had already been ran and I didn't want to take another hit somewhere else. I feel all this was used against us from the sales department to the finance department but hey at least you have sold another vehicle, just don't expect me to recommend you to anybody.

Anastasia WAS AMAZING!!! She was so sweet and kind. My husband and I were there about 7 hours in total working with her and Steve (I believe that’s his name). We didn’t get what we wanted BUT in about 12 months we’ll be back to get it! Hopefully they can work with us again and continue to provide the best possible customer service they delivered to us!

Worked with Lacey Nichole, she did all she could to get me into the car I loved! I will be returning once I'm in a better position!

Brought my Tiguan in after hitting a hidden pothole that seriously damaged one tire. My Service Advisor Matt Deering took charge and had me going with a new tire in less than an hour. As in previous visits, Matt has been professional, courteous, fast and friendly. In short he is a great ambassador for LS VW.

Caleb was a fantastic salesman. Took a little longer than normal to get the car but he spent time with me to make sure I understood most of the features of the car

Really impressed by the quick, thorough, and quality service by all parties. Mechanic and service rep. Job was completed in half the time I was told it would take… Excellent all around. Thank you