Reviews
Very professional and kind.
Very professional and kind. Kept me informed of the progress on the recall work. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Jasper in the future!
Good service, so far they have met or exceeded my
Good service, so far they have met or exceeded my expectations. No major repairs or service needed yet.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
{{customer_first_name}}, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at {{business_name}}! , thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Jasper!
Mike took great care of me on my car sale.
Mike took great care of me on my car sale. He was ver understanding and kind.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
chestercindy, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Excellent Group Of Folks that go above and beyond, I will
Excellent Group Of Folks that go above and beyond, I will be a repeat customer for life.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
SEDWARDSACE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
great service all good dont like word min at all wont do
great service all good dont like word min at all wont do this agin by
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Great service as always.
Great service as always. Jerry is top notch and always keeps me informed of the progress and expected completion of my service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
BOBBY.BROWN1994, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Great experience and great group of folks to deal with!
Great experience and great group of folks to deal with! Even spoke with the trans tech he was helpful with any questions I had. Thank you for everything Ford Team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
GPHILLIPS5, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Jasper in the future!
Communication was horrible.
Communication was horrible. Was only called once over the week and a half that my truck was in service for what I was told would be a 2 day job. Sat on hold daily for long periods of time and multiple occasions just to be hung up on before I ever reached a technician. Was never offered a loner vehicle after the first couple days of the long service and once I asked was told that nothing was available. Finally the person that delivered my vehicle complimented me on how fast it could go which was very disappointing.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
JGALLINGTON96, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0602 so we can discuss some solutions.
They checked the car and told what I needed to be
They checked the car and told what I needed to be repaired. They did a great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
The high fees were not explained nor seemed justified.
The high fees were not explained nor seemed justified. Did not want nor appreciate the nitrous oxide inflation and cost. Would have appreciated earlier transportation to your facility. Hood struts were bad. That was known by you since it was held up during our view of the engine. Everyone we dealt with was very pleasant. Appreciated the Uber transport even if late. The vehicle was what we hoped it would be according to your description.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
MONSOND, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Jasper