Reviews
Great service, quick turn an addressing car issues.
Great service, quick turn an addressing car issues. Loaner car was available the same day as requested appointment with 24 hour notice. Josh, Childers was professional and prompt. Great job MB of El Cajon!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi TW, thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Josh will be delighted to know that he provided professional and prompt service. We appreciate your feedback and hope to see you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com
on December 27 2023 went for my first service at 20,000
on December 27 2023 went for my first service at 20,000 miles for the 2022 Mercedes Sprinter... like always great customer service always polite Brian from service help me. Alex from(courtesy vehicle) , as I was walking I saw Thomas from Finance and Mike V and Enrique from the Sprinter department. Also KC Toma from auto sales at the entrance show me the new models of the SUVs (EQB & EQE). I saw the General Manager was busy with another customer and took the time to say hi!.. They do care for their customers and always take steps to make you feel comfortable. highly recommend bringing your cars for service or if you are looking for a new or used car tell them that Juan Manuel Rocha send you ;-)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear about your positive experience with our team members and their exceptional customer service. We appreciate your recommendation and look forward to serving you again in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com
Just excellent service!
Just excellent service! We were able to get a same day appointment. Joshua, our Service Advisor was friendly and accommodating. Helped us figure out a minor problem. Routine service took just a little longer than anticipared but Joshua made sure we had the transportation I needed. Everything you would expect from Mercedes!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jgarvin1950, thank you for your excellent review! We're thrilled to hear that you received top-notch service from Joshua, who was friendly and accommodating. We apologize for any delay in the routine service, but we're glad that Joshua ensured you had the transportation you needed. We appreciate your support! Regards, Valerie Romero Dealer Principal Customercare@mbec.com
Franco was able to get my car into the shop the very next
Franco was able to get my car into the shop the very next day. Communication was excellent and I was very satisfied!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Randy! Thank you so much for your kind words. We're glad to hear that Franco provided you with excellent communication and that you were satisfied with our service. If you have any more feedback or need assistance in the future, feel free to reach out. Regards, Valerie Romero Dealer Principal Customercare@mbec.com
Stephanie was great!
Stephanie was great! Made my experience smooth and comfortable. Would recommend this dealer to anyone. Hassle free shopping experience. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi ishlpz1988! Thank you so much for your kind words and recommendation. We're thrilled to hear that Stephanie provided you with a smooth and comfortable experience. We strive to make shopping hassle-free for all our customers. We appreciate your support! Regards, Valerie Romero Dealer Principal Customercare@mbec.com
My Service Advisor Cesar Flores was extremely nice and
My Service Advisor Cesar Flores was extremely nice and professional to us ,very easy to drop car off over all great experience.Give 5 stars.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mike, thank you for your kind words! We're thrilled to hear that Cesar provided you with excellent service. We strive to make the car drop-off process easy and professional. We appreciate your 5-star rating and hope to see you again soon. Regards, Valerie Romero Dealer Principal Customercare@mbec.com
Mercedes-Benz always delivers the best or nothing.
Mercedes-Benz always delivers the best or nothing. Thank you very much for everything you do.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Petrikowski! Thank you so much for your kind words. We're thrilled to hear that you're happy with our service. It's our pleasure to provide you with the best. If you have any further feedback, we'd love to hear it. Thanks again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com
Outstanding service
I was driving east in my sprinter RV when it suddenly went into limp mode. Fortunately Mercedes of El Cajon CA was able to get me for service early monday morning as the part was not in stock they provided me with a loaner car. I was back on the road Tuesday afternoon. The customer service they provided as was outstanding
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Pam, thank you for sharing your positive experience! We're glad we were able to assist you promptly and provide excellent customer service. If you ever need any further assistance, feel free to reach out. Safe travels! Regards, Valerie Romero Dealer Principal Customercare@mbec.com
Excellent
Absolutely professional and classy service Highly recommended this dealership above any other dealership in San Diego, Always great service, fast courteous just excellent in all ways
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lisa, thank you so much for your kind words! We're thrilled to hear that you had a top-notch experience with us. Providing professional and classy service is our priority, and we appreciate your recommendation. We look forward to serving you again in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com
I own a 2009 SL 550.
I own a 2009 SL 550. I bought the car when it was still under the certified warranty so I’ve been going to Mercedes of El Cajon for almost 10 years. They are wonderful people and I enjoy the relationships that I have with both Franco the customer service Person for repairs and my mechanic Jose who is very skilled at figuring out what is wrong with my car when I bring it in. I think he is an expert now in 2009 SL 550s. I love my car and I love the attention that I get from Franco when I ask for an explanation about a part or service. I would never take my car anywhere else. I know my 2009 won’t last forever and when it finally does go I will be back at Mercedes of El Cajon to find a replacement. If you need your Mercedes serviced, don’t hesitate to ask for Franco as your representative he’s the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cesario, thank you for your glowing review! We're thrilled to hear about your positive experience with our team at Mercedes of El Cajon. We pride ourselves on providing exceptional customer service and expert repairs. We look forward to assisting you with any future needs. Regards, Valerie Romero Dealer Principal Customercare@mbec.com