Reviews
Exceptional service Kris Calderon diligently worked to
Exceptional service Kris Calderon diligently worked to quickly locate the CrossTrek with features that I was looking for. He kept me informed and made it easy to purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
One of the best dealerships we've ever dealt with in over
One of the best dealerships we've ever dealt with in over 45 years. Both sales are service departments are leaps and bounds ahead of anything we've known. Highly recommend this dealership to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alex was professional, helpful.
Alex was professional, helpful. patient and attentive. I had a positive experience buying my Subaru Forester.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very easy to purchase the vehicle!
Very easy to purchase the vehicle! I will be a return customer. Avi is personable and transparent- he made this purchase experience easy - this was a pleasant surprise considering historical car purchase experiences I have had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Location for us was easily accessible coming from
Location for us was easily accessible coming from Fredericksburg, Tx. The dealership was clean and welcoming (can’t wait to see it after the refresh). Alex Bridwell was very accommodating and helpful throughout the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Avi was so helpful and kind with my car buying process.
Avi was so helpful and kind with my car buying process. I went in very defensive and protective (car buying am i right) and he immediately put me at ease. Not pushy, great energy and sense of humor, helped me to understand what was realistic, and responsive to my emails / texts. A very down to earth and kind person - highly recommend him to anyone considering a vehicle without the sales pressure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was told they would reach back out to me next day once
I was told they would reach back out to me next day once 1 more bank was run to review my finances and I was ghosted idk why??
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Smooth delivery.
Smooth delivery. Great experience. Anthony and Andrew were great. Highly recommended this dealer. Thanks Kenny
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dealership very courteous, and eager to help us.
Dealership very courteous, and eager to help us. Dealership is very customer friendly, and don't have you waiting around.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Positive experience with Anthony and Alex in sales,
Positive experience with Anthony and Alex in sales, inexcusably awful repeated experience with service and parts departments. Within two months of purchasing new outback touring with several add-ons, the driver side door weather stripping had started to become loose and freely hang. Additionally the rear mudguard was installed with a slight bend defect, causing it to repeatedly brush and catch against tire and shred within same time frame. Perfection not expected but Service and Parts departments are incapable of communicating with each other or quality checking work; as per Service, I could only schedule a service appointment after I verified with Parts that item had arrived, and no one was capable of calling or emailing at any point in the process (including the manager, Liz). To keep this review reasonably short, it took three separate visits (2 failed "fixes"), repeated calls to determine part status and scheduling, and over 6 hours of personal time at dealership to replace and attach the weather stripping under warranty and be quoted 140$ to replace a 60$(!) sheet of rubber, which to my surprise was never offered as a courtesy to make up for the appalling customer service and repeated wasted time. Unfortunately not an isolated incident. Within same two month timeframe, was provided zero communication regarding part placed on backorder when vehicle was purchased, and complimentary 25$ gas gift card for sitting with representative to review features wasn't even loaded. Wouldn't trust this team with routine maintenance let alone real vehicle work, and will pursue alternative competent Subaru dealership or independent mechanic in the future.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
