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Knox Drives

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)
Visit Knox Drives
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–3:00pm
Sunday Closed
(865) 240-2036 (865) 240-2036

Inventory

See all 158 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2023.
Welcome to Knox Drives home of the best used cars in Knoxville TN. We have worked hard to build a reputation for selling high quality used cars backed by extraordinary service. Most of our business is done with individuals who've never even driven the vehicle or seen it in person prior to purchasing. Only two things make that possible: unequaled quality and a high level of service. We offer a variety of car financing programs to meet the individual needs of our customers and provide our customers with a variety of extended warranty plans to protect their used car after a purchase has been made.
We Speak Cars

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Knox Drives from DealerRater.

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We were there about 4 hours before making a decision. The first three cars we drove obviously had something wrong with them. I should’ve known this because they never test drove their car so they don’t even know what cars they sell run like. The car we ended up buying needed brakes and rotors as it was shaking real bad in the front end. No mechanic would have missed this had a test drove this car. Their attitude was that they didn’t care and I will held onto that attitude when I don’t care that I buy from them again. Anyone should have known that this car needed brake pads and rotors. They don’t check cars before selling them. They Band-Aid them if you can complain never again.

We were there about 4 hours before making a decision. The first three cars we drove obviously had something wrong with them. I should’ve known this because they never test drove their car so they don’t even know what cars they sell run like. The car we ended up buying needed brakes and rotors as it was shaking real bad in the front end. No mechanic would have missed this had a test drove this car. Their attitude was that they didn’t care and I will held onto that attitude when I don’t care that I buy from them again. Anyone should have known that this car needed brake pads and rotors. They don’t check cars before selling them. They Band-Aid them if you can complain never again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

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They never called or emailed me back. I guess they didn’t want to sell the truck.

They never called or emailed me back. I guess they didn’t want to sell the truck.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Dax, we would appreciate the opportunity to address your concerns.

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Guy was honest. He told me what he knew about the vehicle. That’s about it.

Guy was honest. He told me what he knew about the vehicle. That’s about it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Could not get them to answer me if trucks were still available. I text them several times.

Could not get them to answer me if trucks were still available. I text them several times.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Never heard back from them after taking info. Not they couldn't help us or anything.

Never heard back from them after taking info. Not they couldn't help us or anything.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Dealer NEVER responded to my inquiry on truck availability. Would not recommend to anyone if they cannot reach out to folks interested in a vehicle that they have.

Dealer NEVER responded to my inquiry on truck availability. Would not recommend to anyone if they cannot reach out to folks interested in a vehicle that they have.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Spend your money elsewhere. These guys are crooks. They sell junk vehicles and worthless warranty. Spent over $17,000 on a Jeep wrangler within days it needed a new PCM which was not covered on the warranty and an oil pan gasket also not covered on the warranty and a starter. The manager (Patrick) is a weasel and Billy the salesman is just a pawn and from what Patrick says about the owner he's not much better than his sorry employees.

Spend your money elsewhere. These guys are crooks. They sell junk vehicles and worthless warranty. Spent over $17,000 on a Jeep wrangler within days it needed a new PCM which was not covered on the warranty and an oil pan gasket also not covered on the warranty and a starter. The manager (Patrick) is a weasel and Billy the salesman is just a pawn and from what Patrick says about the owner he's not much better than his sorry employees.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
3.0
Quality of repair
1.0
Overall facilities
2.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No complete call with us I want to buy it this car the are not to give address or time to go see it

No complete call with us I want to buy it this car the are not to give address or time to go see it

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Do yourself a favor…avoid this place. Paid cash for a $17,000 piece of junk! Car started having issues within 1 week of buying and nothing but trouble less than 1 year later. They are “less than eager” to help, citing the “as is” policy on used cars. You are simply out of luck.

Do yourself a favor…avoid this place. Paid cash for a $17,000 piece of junk! Car started having issues within 1 week of buying and nothing but trouble less than 1 year later. They are “less than eager” to help, citing the “as is” policy on used cars. You are simply out of luck.

Rating breakdown (out of 5):
Customer service
2.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The most dishonest, incompetent, bunch of morons I've ever dealt with. Then when I try to review them on CarGuru they deny having dealt with me? I guess I should have expected nothing less than denying how you actually do business! I wouldn't recommend them to anyone. Buyer beware.

The most dishonest, incompetent, bunch of morons I've ever dealt with. Then when I try to review them on CarGuru they deny having dealt with me? I guess I should have expected nothing less than denying how you actually do business! I wouldn't recommend them to anyone. Buyer beware.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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