Capitol Ford

Needed 12 volt battery replaced on my Mach E. It was done quickly, and the service perso was great.

The service itself was okay but the advisor did not tell me up front about a credit card fee and I told him multiple times to please wash my car and yet when I picked it up he was still asking if I wanted it washed. I then had to wait another 10 minutes for them to wash it when it could have been done already. I also received a text to provide feedback to someone's email address if I was less than satisfied so I did and 2+ weeks later I have had zero response or follow up. I would rather take my car elsewhere for service where they understand what customer service means.

Eldin replaced a piece on my rear bumper that was damaged, I was not able to drop the truck off and they sent a team member to get the truck from my home. I am very impressed with the customer service. Thank You Very Much

The guys were so helpful and helped me throughout the process. I love how Dale sat with me in the car and showed me how all the gadgets worked.

Jose took care of the issue. The service tech was also spot on and on time!

Nice people. Service took longer than expected. I had to rush to get the car

Great service advisor. but techs can’t find / fix problems. Problem keeps coming back one / two months later. Vehicle is with dealer for one to two weeks.

The service was great and my car is running great now. The communication with the technician was wonderful!

Service department was quick and thorough and identified the issue. Everyone was nice and the experience was grade-A.

Jesus the advisor was very helpful and pleasant to work with, this is the third time he’s been my advisor and he’s always so helpful!