Capitol Ford

Sam was extremely helpful without the pressure. The experience was enjoyable and I recommend this location and specifically the sales associate I worked with.

Was able to schedule a recall visit with a few days of fix availability. Waited and worked on my computer in the lobby while the work was done. Only drawback was Ford sent the recall notice 30-45 days before the fix was available, and it 4 times. I scheduled the appointment 3’times; fortunately I called the dealership in advance to verify the fix was available. The two times it was not, I cancelled.

I went to Capitol Ford to buy my first car, and while the experience started off great, it ended in one of the most patronizing and disrespectful interactions I’ve ever had. My sales rep, Andrew, was excellent—friendly, knowledgeable, and genuinely helpful. He walked me through everything clearly, outlined pricing and warranty options without pressure, and made me feel confident enough to move forward with buying the car that same evening. Then I was sent to the finance office with Wally—and that’s where everything fell apart. At first, Wally was friendly. That lasted until I declined the warranty. I said no once—he pushed again. I said no a second time—he pushed again. I said no a third time—he STILL kept going. At that point, it stopped being “part of the process” and became blatant disregard for my decision. Things escalated further when I mentioned I would be paying in cash rather than financing through the dealership. At that point, he became increasingly condescending, repeatedly implying I didn’t understand what I was doing and pressuring me to finance and add the warranty. After I stood firm, and it became obvious he wasn’t getting any more money out of me, his entire demeanor turned hostile. Short answers, passive-aggressive comments, and just staring me down across the desk like he was intentionally trying to make me feel uncomfortable. He pushed me to finance and add the warranty TWO more times after that—so we’re now at FIVE separate attempts after I had already made my decision clear. For example, one ridiculous moment was when I asked a completely reasonable question before signing—confirming the final price, since multiple pricing options had been discussed earlier (all tied to warranties I had already declined). Instead of doing his job and answering, he snapped: “Do you even know the price? Why don’t you tell me?” That response was not only disrespectful—it was absurd. I’m the customer. It is literally his job to clearly explain what I am paying for before I sign anything. As a young woman buying a car on my own, the entire interaction felt incredibly dismissive and targeted. The second it became clear I wasn’t going to cave to his pressure tactics, his attitude completely flipped. It came across as frustration that he couldn’t upsell me—and he took that out on me directly. What makes this worse is that when we went back to Andrew to resolve an issue Wally had made seem like a huge problem, Andrew handled it calmly and immediately with simple solutions. To top it off, after completing the purchase, Wally didn’t even acknowledge, thank, or congratulate me at all. Not what I would expect from a sales person. Because of Wally alone, I would not recommend this dealership to anyone. He ruined what should have been one of the most exciting milestones for me. Because of him, I would not recommend this dealership to anyone. No customer should have to sit through that kind of disrespectful, aggressive, manipulative, and frankly outdated sales behavior.

Always excellent service! Zaki and Sam are outstanding service agents. They have provided excellent guidance and support.

Service Rep. Joey was very honest in his assessing my F250's electrical diagnostic and how long it could take to discover, then fix the problem. Luckily the problem was discovered earlier rather than later, and was at the lower end of the overall range of costs given in the wide-ranging estimate. In this instance dealing with Joey, and a prior experience dealing with Zaki, I'm becoming confident that Capitol Ford Service 1. Prides itself on its quality of work 2. Puts an emphasis on honest dealing with its customers without any upselling or gouging of the less experienced. 3. Knows that honest dealing and quality of work makes a business more successful in the long run than the opposite. As long as I have my f250, I'll keep coming here for work!

Salesman Dale is very knowledgeable and accommodating. The rest is very clean and they offer us free beverages.

The team at Capitol ford are very friendly and don't pressure you at all! Great staff!

Purchased "gold certified" 2023 F-150 as listed online only to find out the truck was not gold certified after leaving dealership. Sales Manager and final paperwork person all confirmed to my wife and I prior to completing purchase. No resolution options from dealership other than apology and options to return the truck or buy an extended warranty for several thousand dollars. Was also told new license plates and tags were coming, tags on truck were 2025 and it is 2026, they never came so I guess I'm going to DMV to get new plates. Overall, very poor purchase experience with what appears to be a dishonest sales team. I found John Basir really disrespectful, insulting, and unprofessional. I like my truck, paid cash for it, but wish the dealership was more honorable. Can't believe what I experienced after the fact is even allowed.

Great experience with this team, Cody was awesome thank you team . I love my new car!!

Bought a new 2025 Lightning on a Saturday night. I couldn't take possession of it right away, though, because it needed a software update. The following Monday, I received a message from sales letting me know the software had been updated. Really good communication from Andrew and quick work by the service department. I love the truck and the price was great; everyone I dealt with in sales (Stephen, Ryan, Andrew, and Howard), finance (Basir), and parts was helpful.