Gilland Ford

After reviewing a well constructed web-page, I called Gilland Ford and spoke with John Sanders about a new 2024 Tremor. In a few short minutes, we established an excellent rapport (Both Veterans) and quickly crunched some good numbers on both the new Tremor and the 2023 trade-in Tremor. I pride myself on being a good judge of character, and John came across as an honest man with integrity above all else! I made the 3.5 hour drive from Atlanta after he repeatedly assured me that everything would be exactly as presented over the phone. As he promised.... the whole transaction (including very painless paperwork with Elijah Shelley!) was smooth, relaxed and expeditious. The best part was John staying over an hour past closing time to help me switch over the expensive bed cover I had just purchased and several other items that were not included with the generous trade-in deal. He also spent a considerable amount of time after hours programming all the FordPass features so I could enjoy BlueCruise and all the other tech features that he knew played a big part in my decision to upgrade from a 2023 Tremor truck that I absolutely loved to a 2024 model. His product knowledge was outstanding. He quickly answered all my tech questions and made it very clear that I was to call him anytime down the road if I had any concerns. As a retired Delta Air Lines pilot, I recognize and appreciate good customer service when I see it, and I definitely saw it from John! Gilland Ford and Ford Motor Company as a whole should hold John Sanders up as the role model to compare all other salespeople with. I suggest a significant raise immediately!! Mike Mason 770 712 2118

Very friendly and accommodating. Just waiting for my Jeep to sell so I can make a decision.

I thought that the girls in the service department need to have help as I saw them running to customers to address the findings of the vehicle and helping customers and trying to answer the phone. I think they need help that could just answer calls . The janitor here has this business exceptionally clean I saw her working around the customers not sure what her pay is but it's not enough.

I had a wonderful experience with purchasing my vehicle, from the salesman Kenny Beasley to finance Parker, big shout out to the both Of them! The employees are very nice from the time you enter until you leave! Great staff. Makes buying easy and quick!!! If anyone is considering buying a vehicle give Gilliand in Ozark Al a chance .

I bought a bronco sport for Gilland ford sticker said 4 x 4 the salesman said 4 x 4 but it’s an all wheel drive vehicle not a 4 x 4 when called and confronted about it they said I didn’t know what I was talking about said oh well it’s my problem now that I have to pay for it and too bad, it’s not a real 4 x 4 so I would not recommend anyone using this dealership and less they want to throw their money down the drain they don’t care about their customers they just care about their money

I purchased a 2020 Ford Escape on 08/19/23. John Sanders was my salesman and did an excellent job! Aubrey Sullivan and all the staff were very friendly and helpful as well! It was the best car buying experience I have ever had. If you need a car, give Gilland Ford a try. You won’t regret it. I love my car and the wonderful deal they gave me, even on the trade-in. They go above and beyond to help their customers. Thank you all for an amazing experience!

Kenny and Marlos were absolutely amazing. Kenny Beasley was our salesman and he made the process so smooth, pulled the car immediately and walked me through all car features. Marlos immediately started working on my power of attorney and had all the paperwork ready to sign in a matter of 30 minutes. Kenny had patience with me and my two screaming children, allowing me to feel comfortable in my decision. I highly recommend if you are military, dealing with a POA, or just wanting a good experience.

Had our Ford F-150 taken in for a recall. They were not able to fix said recall and we had requested other services such as oil change, etc. We were informed it would cost us nearly $700 to get our truck out and they could not complete the recall procedure nor could they do an oil change due to an oil leak, non existent. Rip off. Period. Have since had the truck looked at and there is no oil leak. Do yourself a favor and bypass this establishment.

Didn't approve out credit and have call me about another truck that waiting on part some in

Great small town dealership without the high pressure sales people you’d usually find at most places. An overall relaxing experience, which ended with a great deal!