Skip to main content

Gilland Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (60 reviews)
Visit Gilland Ford
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–6:30pm 7:30am–5:30pm
Tuesday 8:30am–6:30pm 7:30am–5:30pm
Wednesday 8:30am–6:30pm 7:30am–5:30pm
Thursday 8:30am–6:30pm 7:30am–5:30pm
Friday 8:30am–6:30pm 7:30am–5:30pm
Saturday 9:00am–5:30pm Closed
Sunday Closed Closed
New (334) 635-9239 (334) 635-9239
Used (334) 316-4262 (334) 316-4262
Service (334) 635-9251 (334) 635-9251

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (60 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gilland Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Awful service

Sales staff was great. Very friendly and honest. I'm sorry that I can't say the same for the body shop, or the owner, Tim Gilliland. We purchased a new explorer and there were some paint imperfections. We were assured the body shop could fix it. Over 10 visits and 4 months later they are worse than before. We requested a meeting with the owner. He ducked out on us 3 times and will not meet with us. We are now in contact with ford and the lemon law. This could have been resolved with a competent body shop and a dealer who tries to work with customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Joseph

Excellent dealership. Sales and service staff are the best in this area. Will buy another vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great car lot

Staff was friendly and greeted me immediately. My salesman was Kenny and he did everything he could to get me a great deal and the best price for my trade. It was nice to be talked to properly as a woman buyer, he talked to me directly and not my husband. Overall, it was a positive experience and I recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great place

Had a great experience, would highly recommend! Staff was courteous and friendly. Tracy was our sales rep, he was extremely patient with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service

Excellent customer service. Worked is completed when said it will be done. I plan on buying a 3rd vehicle in the future from Gilland Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

remarkably efficient

I've been to over 30 dealerships the past few months none were? as willing to work as Gilland Ford they worked with me so well I went 300 miles out of the way to visit! Shout out to Mr. Cody Ellis for heading the best car buying experience of my life so far

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Pleased

Pleasure to do business. Sales rep jordan did fine job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

11111

Had my 08 f250 super duty serviced. Pleased with the service department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Got a great deal, I'll buy and service my car here

I will buy and service my car from here. Haggle and hassle free. They are up beat and personable. Can't not say enough about Jon and Amanda in service as well as April in parts getting me the best deals. I highly recommend this dealership for all your needs. Thanks, Gilland Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

PATHETIC!

Scheduled an appointment to have vehicle serviced and when arrived to pick up vehicle it had not even been pulled into to be worked on. Was told to leave the vehicle till tomorrow and maybe they could service it then. Unbelievable!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
Yes No