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Audi Des Moines

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 5:00 PM

Audi Des Moines Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 5:00 PM

Tuesday

7:00 AM - 5:00 PM

Wednesday

7:00 AM - 5:00 PM

Thursday

7:00 AM - 5:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2015

If there's one thing we want everyone to know it's that at Audi Des Moines we are here to make you happy. Our commitment

...

to customer service extends to all areas of our dealership - far beyond your purchase of a new or used Audi.In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our Audi service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. What's more, we use certified Audi parts that are also available to the DIY-types out there.

"We're #1 For a Reason - Come See Why!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
405 lifetime reviews. Includes reviews of Audi Des Moines from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 8, 2020

    My partner and I love this dealership! Elvis has always been kind and courteous to us. He is just a nice guy that works really hard. He has shown the highest... respect for us. We have now purchased 3 vehicles from the dealership and will most certainly purchase our next there. Being a woman is sometimes hard when buying a car, Elvis is not a high pressure sales person and put us at ease.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Elvis Felic

    Sales Professional

    (5.0) 45 reviews

    Aleksandr Yanouskiy

    Sales Professional

    (4.9) 66 reviews

    Jeremy Howard

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    January 7, 2020

    The entire Audi of Des Moines team was excellent. A special thank you to George, who provided top notch customer service throughout the buying process.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Anando Sacic

    Audi Brand Specialist

    (5.0) 7 reviews

    George Meza

    Sr. Sales & Leasing Consulatnt

    (4.8) 57 reviews

  • October 28, 2016

    Great folks. Have bought several cars from George there and he's always great to work with - knowledgeable, friendly, honest, and never pushy.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jenny! Thank you for sharing your experience with us and we appreciate the feedback. We look forward to assisting you with your service and sales... needs in the future. Have a great day! Sincerely, George & The Audi Des Moines Team

  • 5.0 out of 5
    January 6, 2020

    We recently purchased a certified pre-owned 2019 SQ5 and love it! we worked directly with Elvis who was knowledgable, timely and provided us with excellent... service. The pricing was unmatchable! even with shipping costs directly to Denver, Colorado. we would definitely recommend this dealership and sales professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Elvis Felic

    Sales Professional

    (5.0) 45 reviews

  • 4.0 out of 5
    January 4, 2020

    Overall, my experience with Audi Des Moines was a very pleasant one. All of my questions were answered in a timely manner and I felt I was treated professionally.... They also arranged for a convenient mid point delivery on the day I selected. My only issue is I had some difficulty getting my final paperwork sent to me. While part of the issue was due to vacations and holidays, I felt I should have been able to take paperwork home with me when I picked up my car. But. I finally made headway and the information was sent to me. Overall, this was a positive experience and I would purchase from Des Moines Audi in the future.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Aleksandr Yanouskiy

    Sales Professional

    (4.9) 66 reviews

    Amela Redzic

    Marketing Coordinator

    NOT RATED

  • 5.0 out of 5
    January 4, 2020

    It's the third Audi I have purchased from AUDI of Des Moines. The buying process is so easy and I'm treated with the highest respect and curtesy. All... the team at Audi of Des Moines are great professional people. They go above and beyond. A special thanks to Elvis for selecting the SUV I like and for taking good care of me. Sincerely, Jonathan.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Elvis Felic

    Sales Professional

    (5.0) 45 reviews

    Aleksandr Yanouskiy

    Sales Professional

    (4.9) 66 reviews

  • 5.0 out of 5
    January 3, 2020

    The salesman was't feel very helpful and professional. Easy to deal with. Didn't feel pressured to do things on his timeline. Have bought other cars... from Rob and knew that I would get good service.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Aleksandr Yanouskiy

    Sales Professional

    (4.9) 66 reviews

    Robert Bridges

    Sales Professional

    (5.0) 19 reviews

  • 5.0 out of 5
    January 1, 2020

    Smooth and efficient experience. Timely. Good communication. Nice atmosphere. Clean environment. Friendly people. Good coffee. Overall the experience was... excellent and all went according to plan.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bryan Adams

    Service Advisor

    (4.9) 31 reviews

  • 5.0 out of 5
    December 29, 2019

    Came in without being scheduled as I travel a lot. The team got me in and actually turned me in about an hour. I really appreciated them working me in.... All of my dealings with the service department over the past 5 years have been good. I really like the new video that is sent nice touch to give a new experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bryan Adams

    Service Advisor

    (4.9) 31 reviews

    Brent Caswell

    Sales Professional

    (5.0) 24 reviews

    Brent Schettler

    General Sales Manager

    (5.0) 22 reviews

    Mark Rummans

    Service Advisor

    (4.7) 50 reviews

  • 1.0 out of 5
    December 25, 2019

    First I love my car and have felt well served until recently. However I have an unresolved issue with my S5 and feel like i now have no recourse to get... it resolved even though the car is still under warrantee. The car intermittently and unpredictable will not start. Turns on but does not engage the starter. When it occurs and u jump it ....it starts immediately. I've had the car in twice now for service and each time it is returned with no fix and no idea of next steps. When I asked what next to get this resolved I was told I should call Audi USA. ??? Lithia is my dealer...shouldn't you be calling Audi?? I have been told there are no codes and no service bulletins on the issue. I have provided a video of what the car does when the issue occurs. I know the tech was not able to recreate the problem. I get this is a challenge but I have seen no other solutions presented. Try something. Replace a computer or battery or something but telling me this is my problem and to call Audi is not acceptable. Disappointed and hopeful this will be resolved. I love the car....accept for this.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bryan Adams

    Service Advisor

    (4.9) 31 reviews

    George Meza

    Sr. Sales & Leasing Consulatnt

    (4.8) 57 reviews

    Mark Rummans

    Service Advisor

    (4.7) 50 reviews

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