Greenway Mazda

Bought a new vehicle from Greenway Mazda. Came in 2 months later to get an oil change and was offered a complementary car was. They ruined my paint during the car wash and so far have been unresponsive in fixing the issue despite reaching out by phone, email, and in person visits. Do not use this service ceter, and I will also not recomended someone purchase a vehicle from this palce due to the shady service center.

Erfan was very kind and helpful. We appreciated his transparency and willingness to help us, it made us more inclined to listen to him.

I am writing to formally express my disappointment regarding my recent experience at your Mazda showroom involving your manager, Mr. Collin Gauvey. I visited the showroom with genuine interest in purchasing a vehicle and was seriously considering moving forward with the deal. During the discussion, I was quoted a price of $36,500, and I respectfully asked whether the vehicle could be offered at $36,000 instead. I believe this is a normal part of any vehicle negotiation process. Unfortunately, the discussion unexpectedly became argumentative and uncomfortable. During the interaction, Mr. Collin Gauvey asked us to leave the showroom and stated that he would call the police, which I found completely inappropriate for a standard pricing discussion. As a customer, I expected respectful and professional communication even if we were unable to agree on the final price. Instead, the interaction left me feeling embarrassed, upset, and disappointed with the overall experience at your dealership. I respectfully request that this matter be reviewed seriously and that appropriate action or guidance be provided to ensure customers are treated professionally and respectfully in the future. Thank you for your attention to this matter. Sincerely,

Greenway Mazda – Avoid at All Costs From start to finish, this was an extremely unprofessional experience at Greenway Mazda. The entire process dragged on for over two weeks, and I constantly had to follow up just to get basic updates or keep things moving. I drove over 4 hours expecting a smooth transaction, but instead ran into disorganization, poor communication, and a complete lack of respect for my time. Communication was inconsistent from the beginning — I was mostly left texting without real updates, bouncing between sales rep Dee and manager Jose with no clear point of contact. When I arrived, no one greeted me, offered water, or even asked how my drive was. I was told to wait while paperwork was brought out. The waiting area was unkempt and uninviting. My credit was run multiple times despite arriving with pre-approved financing through PenFed and Navy Federal at 5%. They refused to honor it, claimed they “don’t do outside financing,” and pushed me toward an 8% rate instead. The vehicle had NO gas and smelled strongly of cigarette smoke. When I asked for gas I was told they “don’t typically do that for used vehicles.” The finance manager (Dantae/Dalton) was flat-out hostile — repeatedly making rude comments about where I traveled from and saying things like “you can drive off just like the way you came.” After agreeing on financing terms, I was aggressively pressured to add a ~$5,000 service package that was never mentioned during negotiations. General Sales Manager Collin did nothing to address any of this. I left with multiple hard credit inquiries and no car. I would not recommend this dealership to anyone.

When we arrived, the experience immediately felt disorganized compared to other dealerships. There was no greeting, no basic customer service, and no effort to acknowledge us. We were simply told to wait, and the overall environment felt unclean and poorly maintained. After waiting 30 minutes for a test drive, the vehicle had no gas and smelled strongly of cigarette smoke. When we asked for gas, we were told they “don’t typically do that for used vehicles,” which was very disappointing given the circumstances. Other dealerships would at least have gas in the car. JUST WOW. Communication throughout the process was inconsistent, and the finance manager was dismissive and made unnecessary comments about our travel distance. Remarks like “you can drive off just like the way you came” were unprofessional and unnecessary. We were also pressured to add an approximately $5,000 service package that had not been disclosed earlier in the process and was presented in a way that suggested it could not be removed, which felt misleading and not transparent. In Texas, dealerships are not permitted to misrepresent optional add-ons as mandatory or include charges that the consumer has not knowingly agreed to. This portion of the process felt deceptive, non-transparent, and inconsistent with standard dealership disclosure practices. We also experienced issues with credit handling, credit inquiries were run without clear communication or notice during the process, which added to the lack of transparency overall. Additionally, we observed concerning behavior toward other customers that raised further questions about how transparent the sales process is across the board. "So, your car has too many miles, so we have to do ___" I felt bad for those people were also being taken advantage of. Overall, the experience felt disorganized, high-pressure, and lacking basic professionalism. Based on our experience, we would not recommend this dealership.

Keith is AWESOME!!! He knows what hes selling and as a salesman myself knowing your product is important but his costumer service, IMMACULATE

Kiet, awesome dude, great sales and great costumer service, if I had more money i would be buying with him all the time

The dealership is a functioning dealership with the basic essentials. I dealt with Duke and Angel. Both of the sales reps were very knowledgeable and great to work with. They were patient and understanding of my budget and requirements. If you visit Greenway be sure to ask for Angel or Duke.

Working with Daveren At Greenway Mazda was fantastic experience. They were incredibly knowledgeable and patient answering all my questions.

Eric is really helpful. Greenway Mazda is a good place to shop your new car.