Greenway Mazda

While José provided efficient service and initially earned a five-star rating, I discovered a significant issue regarding transparency on August 25. During the financing process, the dealership stated that a $2,000 Assurant preventive maintenance package was required to finalize the vehicle purchase. However, I have since learned this package was entirely unnecessary, as the used BMW I purchased is already covered under an active BMW extended maintenance package until 2028. Furthermore, I was explicitly told that the Assurant package could be utilized at any service center of my choice. In reality, it is only accepted at Greenway Mazda. I advise future buyers to exercise caution and thoroughly verify all financing requirements, as the dealership was not transparent regarding these required add-ons.

I inquired on a Silverado online and within 10 minutes, Paula gave me a call. When I mentioned to her that I had a pre-approval from a finance company she told me to send it over to her. I filled out the credit app online to save some time and when I got to the dealership, Paula had the truck pulled up and waiting for my test drive. They met my pre-approved terms, got my truck ready to go and I drove out the very next day. Most people hate going to the dealership because it’s a long drawn out process but not here. Paula was so helpful, so knowledgeable and so nice. I would definitely go back to Greenway just to do business with her again. Thank you Paula and thank you to all the finance team for your stellar service. If you’re looking for a new or used car, this is the place to go.

Several friends recently commented that your customer base also mentioned that your friends have been very happy with your service.

I purchased my first Mazda, a Mazda CX-5, from Greenway Mazda on August 8, 2026. Unfortunately, the overall buying experience was more complicated than I expected, and it took three visits before I was finally able to get the vehicle. I would especially like to share my concerns about the finance representative. When I asked for his name, he hesitantly told me that his name was “Mark,” and the documents were also signed under that name. However, when I later asked my salesperson, Mehmood, about his name, I was told that his name was “Dante.” This created confusion about who I was actually dealing with. More importantly, the finance representative’s attitude was very disappointing. He was rude and appeared uninterested while I was signing the documents. He did not properly answer most of my questions, and his body language made me feel as though he was simply trying to get through the process rather than help me understand what I was signing. He also did not explain or offer any protection packages, such as tire, paint, or windshield protection, which I have been offered at other dealerships. Additionally, even after I clearly explained that I wanted a new license plate, he continued trying to convince me to keep my old plate. Overall, this was one of the worst finance experiences I have had at a dealership. On the other hand, I want to sincerely recognize Mr. Mehmood and Mr. Chris for their outstanding customer service. Meh mood is one of the finest salespeople I have encountered. He answered all of my questions before the purchase and continued to assist me even after I bought the vehicle. He genuinely understands what good customer service and customer satisfaction mean, and I truly appreciate his professionalism and support. Unfortunately, because of my experience with the finance representative, it is difficult for me to confidently recommend Greenway Mazda to others. I hope management takes this feedback seriously and looks into the finance department’s customer service, because excellent salespeople like Mehmood deserve to have their efforts supported by the rest of the dealership. 2 star for Mehmood & Chris

Abdul was a great salesman making the experience pleasant and fast. The car drives great.

I would 100% NOT recommend purchasing a vehicle from this dealership. My experience from the sale through the follow-up has been incredibly frustrating, and at this point I have completely lost confidence in how my deal was handled. First, I am still convinced that the vehicle I ultimately received was not the same vehicle I originally test drove, despite being told otherwise. I know what I test drove, and I specifically remember the features that vehicle had. When you are making a purchase this large, you should not walk away questioning whether you were even given the vehicle you thought you were buying. Then, once I finally received access to my financing information, I discovered that the APR was not what I was initially told/agreed to during the purchasing process. I reached out to the person I was told was the GM about this and received no response. I was also told that my windows would be tinted. I followed up about that as well. Again, no response. The final straw was discovering that my previous vehicle loan had not been completely paid off. I contacted my previous lender and learned that the payoff check from the dealership was received two days after the payoff date, which resulted in a remaining balance. I went back to the dealership and spoke with a manager, only to be told that because my deal was finalized two days later, the remaining balance was somehow my responsibility. That explanation makes absolutely no sense to me. If the dealership requests and receives a payoff letter showing a payoff amount that is valid through a specific date, then it is the dealership’s responsibility to make sure payment is sent appropriately or obtain an updated payoff amount. I had no control over when their check was issued or delivered. What made the interaction even worse was the way it was handled. After explaining everything, instead of acknowledging the problem and looking for a solution, I felt like the manager was trying to shift responsibility back onto me. I eventually got up and walked out, and he asked where I was going because he was “trying to help.” Telling me why a dealership error is supposedly my responsibility is not helping. There has been a complete lack of communication throughout this process: unanswered messages regarding my financing, unanswered messages about the promised tint, questions about the vehicle itself, and now an issue with my trade-in payoff. I also find it very concerning that I never received the manufacturer/dealership survey after purchasing this vehicle, especially since I received one after my previous vehicle purchase. Whether that was intentional or not, given everything else that has happened, it certainly does not make this experience look any better. Buying a vehicle should not require a customer to constantly follow up, investigate their own financing, contact their previous lender to figure out why a balance remains, and then return to the dealership only to have responsibility pushed back onto them. Based on my experience, I would strongly recommend that anyone considering purchasing here carefully review every document, verify the exact vehicle/VIN you are purchasing, confirm your APR before signing, verify any promises in writing, and personally follow up on your trade-in payoff. I regret purchasing my vehicle here, and based on the way my concerns have been handled afterward, I would not purchase another vehicle from this dealership.

I would 100% NOT recommend purchasing a vehicle from this dealership. My experience from the sale through the follow-up has been incredibly frustrating, and at this point I have completely lost confidence in how my deal was handled. First, I am still convinced that the vehicle I ultimately received was not the same vehicle I originally test drove, despite being told otherwise. I know what I test drove, and I specifically remember the features that vehicle had. When you are making a purchase this large, you should not walk away questioning whether you were even given the vehicle you thought you were buying. Then, once I finally received access to my financing information, I discovered that the APR was not what I was initially told/agreed to during the purchasing process. I reached out to the person I was told was the GM about this and received no response. I was also told that my windows would be tinted. I followed up about that as well. Again, no response. The final straw was discovering that my previous vehicle loan had not been completely paid off. I contacted my previous lender and learned that the payoff check from the dealership was received two days after the payoff date, which resulted in a remaining balance. I went back to the dealership and spoke with a manager, only to be told that because my deal was finalized two days later, the remaining balance was somehow my responsibility. That explanation makes absolutely no sense to me. If the dealership requests and receives a payoff letter showing a payoff amount that is valid through a specific date, then it is the dealership’s responsibility to make sure payment is sent appropriately or obtain an updated payoff amount. I had no control over when their check was issued or delivered. What made the interaction even worse was the way it was handled. After explaining everything, instead of acknowledging the problem and looking for a solution, I felt like the manager was trying to shift responsibility back onto me. I eventually got up and walked out, and he asked where I was going because he was “trying to help.” Telling me why a dealership error is supposedly my responsibility is not helping. There has been a complete lack of communication throughout this process: unanswered messages regarding my financing, unanswered messages about the promised tint, questions about the vehicle itself, and now an issue with my trade-in payoff. I also find it very concerning that I never received the manufacturer/dealership survey after purchasing this vehicle, especially since I received one after my previous vehicle purchase. Whether that was intentional or not, given everything else that has happened, it certainly does not make this experience look any better. Buying a vehicle should not require a customer to constantly follow up, investigate their own financing, contact their previous lender to figure out why a balance remains, and then return to the dealership only to have responsibility pushed back onto them. Based on my experience, I would strongly recommend that anyone considering purchasing here carefully review every document, verify the exact vehicle/VIN you are purchasing, confirm your APR before signing, verify any promises in writing, and personally follow up on your trade-in payoff. I regret purchasing my vehicle here, and based on the way my concerns have been handled afterward, I would not purchase another vehicle from this dealership.

Eric was a great salesman. Kept us informed and engaged during the whole process. Thank you for your kindness and positivity.

Great service. The video they shot explaining the entire process was very informative as well. And everything was inspected and done in under 2 hours.

Arif was the best service advisor since I been a Greenway Mazda customer starting on 2017.