Overall I think the dealer had a good mix of vehicles for its very tight lot and a professional sales team from what I experienced. I was greeted shortly... after walking in and guided to the lounge to wait as the sales person finished her current customer. Coffee, water, and bagels were available and the sales person checked in on us occasionally as we waited about 30 minutes. The test drive was quick but enough for me to be comfortable making an offer as the price seemed reasonable online. However, the price noted online was not final. Aside from standard doc fee and taxes, the dealer asked for a significant amount as a "certification and service fee". This amount brought the good price to higher than the current market price. Certification fee I can understand, although I disagree as the car was advertised as a CPO. However when I asked what the service fee was, I was unable to get a straight answer. I was told it was to cover the dealership costs to sell. When I asked how was that different from the doc fee, they were unable to address it. I was also told that the service fee was standard in the industry. However no other dealer that I contacted had such fee. To me, I believe that it was reconditioning that was excluded from the price advised. Needless to say, no deal was made. The reason they are getting three stars instead of one is because I truly liked their inventory and sales team. I think that they see nothing wrong with their pricing model. So if you're interested in their inventory, be mindful that there will be a hidden fee and it will be much more than a standard doc fee.
I recently purchased a pre-owned vehicle at Lynnes Subaru in Bloomfield and it was one of the worst professional experiences I’ve ever had in my life.... This was my first car buying experience and how I was treated was astonishing. Pamela DeLorenzo, my sales person, did absolutely nothing to help me. As a first time car buyer, I was lied too, taken advantage of, and disrespected throughout the process. Below is a list of the multiple times I was provided with false information and mistreated. 1. I was told Lo/Jack was part of the car and it could not be removed from the deal after I expressed the fact that I did not want the additional feature, twice. Pamela stated “the Lo/Jack is required because it is part of the car” implying they would not remove it or deactivate it. As a result, she was requiring me to pay an additional $695 on the vehicle. This quote can be confirmed by the person that was with me as we discussed the additional fees that were being added onto the price of the car. 2. Pamela filled out all the paperwork for the Lo/Jack and signed me up for an extended Lo/Jack warranty without telling me. She also did not explain the document that was presented to me or prompt me to read it, simply stating “just sign this for the Lo/Jack” 3. I was drawn to the Forester because I take many trips up to Vermont during the winter as skiing is one of my favorite activities. After discussing this with Pamela she commented that “if my car ever got stolen in Vermont the Lo/Jack would assist in helping the police recover it.” I was not given anything that detailed the areas of coverage however, I was able to find a document online that provided me with that information. This document also informed me that Vermont is NOT covered under Lo/Jack making the feature useless in a location I frequent often. 4. When it came down to finances, I requested a 24 or 36 month finance. After a short time Jordan, the finance manager, informed me that a 24 month payment plan was not an option. I then explained that I preferred 36 months however, I ended up only being offered a 48 month plan that I did not want. 5. I traded in my old vehicle, however the vehicle was in my fathers name. So they informed me they would send him documents to finish the deal and they would send me a check for $500 once they got the documents. It has been over a month and I still haven't received a check. 6. After going in and talking to the sales manager, Steve, I was told I’d be able to receive a refund for the Lo/Jack. Again, they told me they would mail out a check for a full refund. It has been over a month and I still haven't received a check. 7. I’ve called over 6 times to find out the status of my checks. Talking to the receptionist, Pam, Steve, and Jordan, and every time is the same response, “Let me talk to the accounting department and I’ll give you a call back” and I’ve never been called back. This is just a short list detailing the poor quality of treatment I experienced during the buying process at their establishment. Avoid this dealership as they are dishonest and take advantage of their customers.
Zachary Carow, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and mak...e this up to you.
Hello - my experience with Lynnes Subaru in Bloomfield, NJ was awesome from beginning to end. -The professionalism and the customer service was exceptional... at each encounter over my 3 separate visits. -The manger Steve Eveillard has all the perfect skills for his role. His leadership was evident. His ability to generate trust immediately makes you comfortable. -My husband and I bought a car and left feeling like we would definitely recommend him and his location to our friends & family. - Our salesperson, Anthony Ruiz was so efficient, so personable, and very patient. I would definitely want him as an employee on my staff. I will tell friends to ask for him specifically.
Thank you Lucia for sharing your experience! We appreciate your kind words and we are so happy we were able to help you!
I would like to commend Radimir, Jordan, and Amy for being so helpful in our buying process. My son and I felt like part of the family. No rush, and... no tension. And to the internet sales Lourdes and Kalvin also thanks for following up on our application. You are an awesome team! “LOVE” that’s what makes a Subaru.....
Thank you for taking the time to let us know how we did. Thank you for your review! !
best experienced ever , in buying a car , people are nice and friendly, they processed my paper works so fast and explain everything to me about the car.
Decided to buy a car. Subaru is my choice. Went to Paul Miller and wow what a harrowing experience. No personable touch felt like a zoo. Decided to go... to Lynne’s Subaru and what a difference.Greeted by a sales associate Pamela and she couldn’t be more pleasant. By this time end of day and disappointing experience with Paul Miller I was in no mood to haggle. Explained to Pam bo patience what is your best deal. What a surprise an offer we could not refuse right out of the gate.next the financing we’ll Jordan could not be more personable and accommodating. He answered my questions and came up the best package that would work for us. Picked up our new car today and could not say enough about what a personalized experience this was. Personal touch is still alive with Lynne’s Subaru.If you are a busy person looking for no hassle buying and appreciate being treated with friendly smile and respect not someone who tries to give you that phony sales pitch go to Lynne’s.
Hi Donna S, we are very happy to have provided you with such a positive experience!