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Lynnes Subaru

(132 reviews)

Reviews

(132 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lynnes Subaru from DealerRater.

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The mechanic was wrong on the TPM diagnosis. There was no hole in the rear passenger wheel. It was over inflated that caused the error light to come on.

The mechanic was wrong on the TPM diagnosis. There was no hole in the rear passenger wheel. It was over inflated that caused the error light to come on.

Rating breakdown (out of 5):
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Buying process
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out. It's important that we provide precise services, and we'd be grateful to make this right. Please give me a call when you can. Best, Wes Herrmann - Service Manager - 862-457-0396

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Update on my review of Lynne’s Subaru. When I finally received my title after waiting almost 3 months and multiple emails and phone calls, I was over charges on the Ohio sales tax and $450.50 for title and registration fees that I had to pay for out of pocket. In total the dealership owes me $469.93 for which I have requested a refund since early June. The only testy the salesman was that the refund was waiting controller approval on June 25, 2026. I gave emailed multiple times since for progress on refund with no response. I have since filed a complaint with the New Jersey attorney general’s office and the New Jersey better business bureau with no response from those agencies as to the refund request not being processed.

Update on my review of Lynne’s Subaru. When I finally received my title after waiting almost 3 months and multiple emails and phone calls, I was over charges on the Ohio sales tax and $450.50 for title and registration fees that I had to pay for out of pocket. In total the dealership owes me $469.93 for which I have requested a refund since early June. The only testy the salesman was that the refund was waiting controller approval on June 25, 2026. I gave emailed multiple times since for progress on refund with no response. I have since filed a complaint with the New Jersey attorney general’s office and the New Jersey better business bureau with no response from those agencies as to the refund request not being processed.

Rating breakdown (out of 5):
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about the frustration you've experienced. Please get in touch with me at your earliest convenience so that we can work together to resolve any outstanding issues. Thank you, Corry Spaven - General Sales Manager - (908) 574-1520

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I was a unscheduled appointment and they fit me in and took care of my vehicle repair. Service was great, communication was perfect and service repair was timely.

I was a unscheduled appointment and they fit me in and took care of my vehicle repair. Service was great, communication was perfect and service repair was timely.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for choosing Lynnes Subaru and for sharing your experience. It was our pleasure to assist you and we are always here to be of service. Take care!

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Wonderful service. My car had a battery issue, and they checked out everything and replaced it. Friendly and helpful people.

Wonderful service. My car had a battery issue, and they checked out everything and replaced it. Friendly and helpful people.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Carol, thank you for sharing your feedback about our team! We're thrilled to hear that everything was so seamless and professional. See you next time at Lynnes Subaru!

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I came for oil change and tire rotation and was surprised with quick and excellent service I have got there. Helpful staff solved all issues and answered all my questions. And the waiting area was nice and comfy.

I came for oil change and tire rotation and was surprised with quick and excellent service I have got there. Helpful staff solved all issues and answered all my questions. And the waiting area was nice and comfy.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Alex, we're glad to hear you had a quick and smooth service experience at Lynnes Subaru! We hope to see you in the future!

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Unfortunately, the worst service across the board. The staff is nice but they do not get the job done. It’s actually scary!

Unfortunately, the worst service across the board. The staff is nice but they do not get the job done. It’s actually scary!

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Deborah, we appreciate that you found our staff nice, but it is concerning that the job didn't meet expectations. Your feedback will be used for improvement, and we hope to have another opportunity to serve you better in the future. If there's anything specific you'd like us to address, please reach out. Wes Herrmann - Service Manager - 862-457-0396

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Good and very accommodating ,polite everything was explain about my Subaru express,free car wash

Good and very accommodating ,polite everything was explain about my Subaru express,free car wash

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are grateful to have earned your business, Joselito. Thanks for taking the time to leave us a review! - The Lynnes Subaru Team

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Aryana was my service advisor…professional, courteous and provided outstanding service. Explained the process thoroughly and quick to follow up when issue was resolved.

Aryana was my service advisor…professional, courteous and provided outstanding service. Explained the process thoroughly and quick to follow up when issue was resolved.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Pascal! Thank you for sharing your feedback about Aryana and the team! We appreciate your business and hope to see you again at Lynnes Subaru!

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Good place to do business but they price is too high and sometimes can’t afford it needs new car but can’t afford to pay more

Good place to do business but they price is too high and sometimes can’t afford it needs new car but can’t afford to pay more

Rating breakdown (out of 5):
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Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We always aim to provide competitive pricing and understand how important affordability is when making such a big purchase. I'd be happy to connect so we can discuss ways to work within your budget. Please reach out anytime. Best, Wes Herrmann - Service Manager - 862-457-0396

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They run a tight ship keeping u informed of progress. They keep to their take in time as well.

They run a tight ship keeping u informed of progress. They keep to their take in time as well.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Forester, great to hear that Lynnes Subaru keeps you informed and stays on schedule! Thanks for the positive feedback at Lynnes Subaru.

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