CarMax Reno

The whole experience was alot better than other dealerships. No pressure take the car for a test drive and see if you like it.

From start to Finish shopping with Carmax is easy. I was able to in the comfort of my home shop on the app, have a car delivered. Then once there, Frank was amazing. Patient, helpful. Left with my clean car that day!

Paul was calm, no pressure and handled the entire test drive, trade in with ease and clarity. To verify the check, going into my bank app was simple, getting the paperwork completed took very little time. Overall this was a great experience.

Claribelle Price, the woman who helped me, was very sweet and outgoing. She made the whole process go smoothly and was cheerful the whole time. I had a great experience! I would definitely recommend getting a car from Carmax. The inside was very open and clean and professional. Everyone seemed to enjoy their job. I ordered my car online from CA and it was and still is PERFECT! They gave me a full tank of gas.

This dealership knowingly sold me a car with major electrical issues and completely bald breaks. When I took it for independent inspection, I was told to stop driving it immediately because of how dangerously disrespected the car was. What is worse is that I ordered this car from another state, and it sat at my local lot for 10 days after delivery before I was allowed to pick it up, ostensibly for "inspection." When I called about a warranty appointment, I was told the first available appointment was outside of the 30 day limited warranty window. Disgusted by this dealership.

They DO NOT honor their MaxCare, contract is clear: you're entitled to a pro-rata refund, and they cannot refuse to tell you the amount or process the cancellation. ALl around HORRIBLE people, multitudes of hangups, transfers and management is more hostile and hangup than the horrible people.

This was a great place to choose a car from, was fast easy and they were honest.

Was skeptical but couldn't have been easier. Clear cut. Not pushy. Worked with my financial institute. Friendly till the end. Couldn't be happier with my truck. Will be back in the future.

The prices kinda suck. They tend to be higher from traditional dealerships since you can't haggle. However, you also don't have to sit there and argue since it's a set price. But the Experience was good, worked with Anthony in the RENO, NV office. He was very pleasant to work with. Made the process really easy took about 2 hours, including the test drive. If I had to work with him again in the future, I would.

It was so easy to buy from CarMax. I love their computer system, it made it easy to purchase. I knew how much I would receive for my trade in and exactly how much I would pay for the vehicle I chose online. I was able to do this all from my computer without a phone call from a high pressure salesman. The paperwork at their office was fast and easy, with no doc fee, that's amazing! What other dealership does not charge a doc fee. I would definitely purchase from them again.