"Experience Clear and Simple Car Buying and Selling"
My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone... through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission. I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response. Too bad.
Worst customer service ever. Stay away from Rondel D. Methvin. Asked me to wait 15 minutes which became 30...40...and so on. And no one else would help... me either. Thank you so much. I am never going back to that place.
I was looking to replace my Saturn but had no idea what type of vehicle I wanted. I dread car lots, pushy sales staff and haggling on price. CarMax is... different and a joy to work with. After checking out over a dozen different makes, models and features on their lot, I zeroed in on a 2015 Subaru CrossTrek. My brother checked the mechanics and after test driving we both felt this vehicle was a perfect fit for me. CarMax is unique. There is no pressure in purchasing. Rick Baker was excellent in answering our questions, helping with paperwork and providing me with 1.95% financing. Outstanding! I would definitely purchase another car here.