Car Castle Hours
Car Castle treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (714)992-4000.
"The Car Shield"
So we were really excited to see a Jeep at this location since they had so many. When getting there we went and saw the keeps, no one came out to meet... us which was unusual, we finally had to walk inside to try and find someone to help us out only to find out that all the employees were watching political videos on a computer and we had to interrupt them to get some help. We got a test drive and like the Jeep a lot and asked to see numbers. Online the Jeep was posted for 14,999 and when we got the paperwork with the quote it had magically gone up to 18,999. When I asked about the price difference they said all of the extras they added to the Jeep were an additional cost to the Jeep. They also said it said this online which I had to ask them to show me since I didn't see anything in it, they showed me as we were leaving and it says at the very bottom "Custom Or Chrome Wheels, And Lift KitsA Are Additional To the Price Of The Vehicle..". Nothing on how much more it would cost (cause they increase it and decrease it as needed) or any information on the actual cost of the Jeep. I was honest and said that it was absolutely rediculous that post a price that is not the actual price of the Jeep as I would not have wasted my time to go to the dealership and see if not even knowing the price. They instantly cut 2k off of the price (showing they can increase and decrease as much as they want to make even more money) but at that point we had seen and wasted enough time as it took forever to get these answers from them and they just seemed not to care at all. I would stay away from this place as they are gonna try to get as much money as they can out if you without you knowing. I did also mention how that's false advertisement and he came back with "I have been advertising for 15 years". Beware!
Overall I had a pretty good experience. I went there and got the car I wanted and there was no hassle. The guy was super friendly and helpful.
Joel, Mark, and Eddie were very helpful and friendly . My experience with them was Great! I would have given them 5 stars but this program wouldn't let... me. I felt like a king. With a Great truck to boot. Thanks to the entire staff. Check out their inventory before you buy. You won't be disappointed.
Saw this truck on cars.com on Saturday, they have a feature where you can make direct contact with the dealer with 1 click, I clicked to verify in stock... and again used Request best price 1 click option. Waited until Sunday afternoon for a response and didn't receive any. Went back on cars.com and looked at my saved vehicles and they raised the price by 10%, $1000 more so the appearance is they saw interest so they jacked up the price. BUT DIDN'T TAKE THE TIME TO TRY AND CONTACT ME ABOUT BUYING **** BAD WAY TO TREAT POTENTIAL CUSTOMERS
I bought a 2011 BMW 328I from this guys. Zabi is the man, he is the one that sold me my BMW. I have never had a better experience at a dealership until... I went to car castle. Zabi made the whole process nice, easy, and fast. I was prerry much in a out, and I was driving my new used BMW in not time. I totally recommend car castle. Thank you guys from everything, you are the best!!