[{"id":63673,"firstName":"Ian","lastName":"Wyre","titleText":"Service Consultant","emailTxt":"Iwyre@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":168,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/7a92715f-e9ff-4650-882a-bd47cc173b84.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":205384,"personPtyId":49115203,"firstName":"Lee","lastName":"Woodruff","titleText":"Service Consultant","emailTxt":"lwoodruff@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":130,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/90d0580216df.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":29486,"firstName":"Joe","lastName":"Gruen","titleText":"Service Manager","shortBioText":"My career in the auto industry began in 1988. I joined the Capital Eurocars family in 2005. The professionalism of the people and the teamwork in order to promote customer satisfaction is one of the best parts about working here. I moved to Florida in 2005 from Thousand Oaks, CA. I have been married for 11 years with 3 great kids; two daughters, ages 9 and 7, and a son who is almost 5. In my free time I enjoy any activity outdoors, and spending time with a great family and friends!","emailTxt":"jgruen@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/joe-gruen.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":440577,"personPtyId":40383767,"firstName":"Nick","lastName":"Haggstrom","titleText":"Sales Manager","emailTxt":"nhaggstrom@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/0b1f947c2315.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":550618,"personPtyId":51342867,"firstName":"Sam","lastName":"Lester Jr.","titleText":"Service Advisor","emailTxt":"slester@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/514b7e63edc6.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":555727,"personPtyId":52731801,"firstName":"Jeremy","lastName":"Christoph","titleText":"Sales and Lease Consultant","emailTxt":"jchristoph@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/c48b8517e98a.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":29478,"firstName":"John","lastName":"Sipay","titleText":"Pre-Owned Sales Manager","shortBioText":"I have been part of the Crown Auto family since February, 2008. I like the security of working for the Crown Group knowing that things are run \u001aby the book\u001a. I also like the management staff that I work with on a daily basis. That is huge for me. In addition, I truly love and believe in the product that we sell here at BMW/Mercedes. They are not just cars.\r\n\r\nI have had a love affair with European automobiles since I was old enough to drive. My first car was an Austin Healy and the second a Porsche. I have bought and sold cars since I was 16 years old. I formally began my automobile career in 1993.\r\n\r\nI have lived in Florida most of my life. I grew up in West Palm Beach, attended Palm Beach Junior College and then Florida State University.\r\n\r\nI was employed by the United States Cycling Federation in Colorado Springs, CO where I coached our Olympic and National Cycling Teams. I coached Lance Armstrong and George Hincapie among other notable cyclists when they were members of","emailTxt":"jsipay@crowncars.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/cf73e999-7d6d-4230-8ad2-a0af25ebc01b.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":11450,"personPtyId":40347549,"firstName":"Crawford","lastName":"Atkins","titleText":"VP & General Manager","shortBioText":"I joined the Capital Eurocars family in 2003, but my career in the automotive industry began in 1985. Mostly, I appreciate the professionalism of the people on the Capital team and their personal commitment to client satisfaction. I\u001ave been married for 25 years and have two children; a 23-year old son who attends Florida State and a 19-year old daughter who plays the violin and piano. I spend all of my free time with my family, doing anything they want to do!","emailTxt":"catkins@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/47197cd35312.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":375746,"personPtyId":40368474,"firstName":"Andrew","lastName":"Gouldbourn","titleText":"Service Advisor","emailTxt":"agouldbourn@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/4f89380af24e.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":375719,"firstName":"Brad","lastName":"Rogers","titleText":"Client Advisor","emailTxt":"brogers@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/a8427dfa2478.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":575265,"firstName":"Terrance","lastName":"Purvis","titleText":"Sales and Leasing Consultant","emailTxt":"tpurvis@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/2d3ca904e55d.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":63665,"firstName":"Lorraine","lastName":"Head","titleText":"Customer Experience Manager","shortBioText":"My name is Lorraine Head and I manage the Business Development Center. I\u001ave been employed with Capital Eurocars since early 2010. This is my first endeavor into the car industry; however what I\u001ave found is that skills acquired in my previous profession have allowed me to transition well into this new role. Although I am presented with several challenges daily, consistently I have found that I enjoy the \u001asmiles\u001a on the customer face. Whether the customer has just purchase a new vehicle or had service completed, if they are smiling as they exit, I know that we\u001ave honored our commitment to \u001aThe Better Way to buy\u001a.","emailTxt":"lhead@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/61c25f48dded.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":63664,"personPtyId":40347970,"firstName":"Lori","lastName":"Cain","titleText":"Office Manager","shortBioText":"I have worked in the auto industry since March 2003 and joined the Capital Eurocars family in May 2005. I enjoy working with all of my wonderful coworkers so much that I commute here every day from the great state of Georgia! I have a wonderful family whom I love spending time with. I have been married since 2003 and have one 10-year old daughter. In my free time I enjoy running!","emailTxt":"lcain@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/690c60f0-b73c-4d05-9ca8-31c45ba34f9f.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":590066,"firstName":"Mike","lastName":"Johnson","titleText":"Sales and Lease Consultant","emailTxt":"mrjohnson@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/4b2eaf9a0e08.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":608777,"firstName":"Ryan","lastName":"Boatwright","titleText":"Service Advisor","emailTxt":"rboatwright@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/18164/employees/51b3c7f80cf0.jpg","drDealerId":18164,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":29485,"firstName":"Danny","lastName":"Junkins","titleText":"Parts Director","shortBioText":"I have been with the Capital Group since December 2003.\r\nThe best thing about working for this company is the people I get to work with. We have a lot of very talented people. I have been in the auto industry since 1988. My first job in the auto industry was checking in parts and delivery. We moved to Florida in 2005. I drove from Albany, GA everyday (a 90 mile trip one way) for the first year until I sold my house. I was awarded Mercedes Benz Best Of The Best for 2008 and Employee of the Year in 2009. My wife Sharon and I have a son. His name is Jay. 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Capital BMW

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Capital BMW Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Reviews

4.9 out of 5 4.9
672 lifetime reviews. Includes reviews of Capital BMW from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 2, 2020

    Ian Wyre has always been my number one go to person for quality service. I can always depend on him when it comes to my vehicle and he has excellent... communication skills.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ian Wyre

    Service Consultant

    (5.0) 168 reviews

  • 5.0 out of 5
    December 19, 2019

    Ian Wyre is a great asset to Capital Eurocars, excellent communications about the car and needed service! The appointment schedule was on time and car... is running great!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ian Wyre

    Service Consultant

    (5.0) 168 reviews

  • 5.0 out of 5
    December 12, 2019

    We had the pleasure of working with Ian Wyre. He provided us extremely courteous and efficient service. He contacted us letting us know exactly when the... car was ready. Fabulous service!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ian Wyre

    Service Consultant

    (5.0) 168 reviews

  • 5.0 out of 5
    November 15, 2019

    Ian Wyre was quite helpful to me. He has a way not only being knowledgeable about his job but also making it easy to understand.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ian Wyre

    Service Consultant

    (5.0) 168 reviews

  • 5.0 out of 5
    November 11, 2019

    Mike was kind, helpful, and willing. He made me feel like I was his only client by going the extra mile. Thank you, Mike Johnson.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Johnson

    Sales and Lease Consultant

    NOT RATED

  • 5.0 out of 5
    November 5, 2019

    Ryan Boatwright was very kind, informative, and patient. I would not hesitate to recommend him or this dealership to anyone. This was my first experience... with this dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ryan Boatwright

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    November 2, 2019

    Ryan Boatwright may be new to Capital BMW, but he has brought his "A" game with him to the service department. Everything was super. When he discovered... that certain parts were not available, he offered a loaner until the car was ready. He kept me abreast of every detail of the service. It was a very pleasant experience, and I highly recommend him to all.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ryan Boatwright

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    October 24, 2019

    I could't have had a more satisfying experience at Capital BMW. I was working with Jacob Salomon. He was knowledgeable, professional and courteous. He... didn't hesitate to Let me take a test drive in one of their luxurious vehicles explaining features as we went along. Jacob went out of his way to ensure that my son and I were comfortable throughout the entire process. The "genius" Jeremy Christoph was also an integral part of the purchase of my new BMW SUV. If you are looking for a beautiful vehicle, great price and superior service...then Capital BMW is the dealer for you.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeremy Christoph

    Sales and Lease Consultant

    (5.0) 8 reviews

  • 5.0 out of 5
    October 23, 2019

    Michael Johnson was the young man who was extremely helpful in showing me a particular vehicle that I had seen on BMW Dealership website. We drove it... a short distance to get the feel of the car since I had never had a BMW before, but my sons have both had and still have them and love how they drive. Michael was with me the whole time and explained all the paperwork I needed to sign and directed me to the finance person to finalize my loan. I have since called Michael with some questions and he was right there to answer whatever I asked. I feel he will have a successful career with BMW. Sincerely, Carol Dudley

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeremy Christoph

    Sales and Lease Consultant

    (5.0) 8 reviews

    Mike Johnson

    Sales and Lease Consultant

    NOT RATED

  • 5.0 out of 5
    October 8, 2019

    Lee Woodruff has consistently created a great customer experience, through responsiveness, in depth knowledge of BMW cars and, willingness to try to understand... any issue at hand. My service center review rating is based on prior and current experience. Consistently excellent service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lee Woodruff

    Service Consultant

    (5.0) 130 reviews

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