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Doug Smith Chevrolet

(40 reviews)

Reviews

(40 reviews)

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Kacey and Reid are hands down the best! No pressure! Answered all of our questions and made sure we were happy with the car price. We have been customers at Doug Smith for 10+ years. Very happy with our purchase today!

Kacey and Reid are hands down the best! No pressure! Answered all of our questions and made sure we were happy with the car price. We have been customers at Doug Smith for 10+ years. Very happy with our purchase today!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

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Kacey was great to deal with. I’d prefer him to anyone. Great salesman and dealership

Kacey was great to deal with. I’d prefer him to anyone. Great salesman and dealership

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gage, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!

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Robert Pierce was awesome in helping us purchase are new truck we were very pleased with him would highly recommend him to anyone

Robert Pierce was awesome in helping us purchase are new truck we were very pleased with him would highly recommend him to anyone

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Bruce, thank you for your kind review; we are happy to pass along your comments to the team here at Doug Smith Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

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Kacey was very nice and helpful the entire purchasing process. He also rook time to show me a zR2 he had on the lot.

Kacey was very nice and helpful the entire purchasing process. He also rook time to show me a zR2 he had on the lot.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mike, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

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Approximately eighteen months ago, I acquired a Chevy Trax, emphasizing to the dealership my requirement for a dependable vehicle. They assured me of the car's reliability; however, soon after the purchase, I began experiencing frequent repair issues, culminating in the discovery that the engine is defective, as verified by two independent mechanics. The dealership boasts of conducting meticulous inspections to guarantee the quality of its vehicles. Notably, a friend who purchased a vehicle from the same dealership during the same period has encountered similar problems. Initially, I suspected an isolated incident, prompting me to investigate another vehicle at the dealership. Upon inspection by two mechanics, this vehicle was found to necessitate $500 to $1000 in repairs. Moreover, the dealership asserted that the vehicle had only one previous owner, despite evidence of ten liens and annual computer refurbishments. The dealership also provided conflicting statements regarding the rotors, initially stating they were refurbished and later claiming they were replaced. Ps updated as you can see at the bottom here they said to reach out and they will help they did nothing

Approximately eighteen months ago, I acquired a Chevy Trax, emphasizing to the dealership my requirement for a dependable vehicle. They assured me of the car's reliability; however, soon after the purchase, I began experiencing frequent repair issues, culminating in the discovery that the engine is defective, as verified by two independent mechanics. The dealership boasts of conducting meticulous inspections to guarantee the quality of its vehicles. Notably, a friend who purchased a vehicle from the same dealership during the same period has encountered similar problems. Initially, I suspected an isolated incident, prompting me to investigate another vehicle at the dealership. Upon inspection by two mechanics, this vehicle was found to necessitate $500 to $1000 in repairs. Moreover, the dealership asserted that the vehicle had only one previous owner, despite evidence of ten liens and annual computer refurbishments. The dealership also provided conflicting statements regarding the rotors, initially stating they were refurbished and later claiming they were replaced. Ps updated as you can see at the bottom here they said to reach out and they will help they did nothing

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience! Not pushy very easy and to the point would recommend to anyone in the market

Great experience! Not pushy very easy and to the point would recommend to anyone in the market

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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Zac and Robert are amazing! Extremely knowledgeable and helpful! Hands down the best car buying experience I have ever had!

Zac and Robert are amazing! Extremely knowledgeable and helpful! Hands down the best car buying experience I have ever had!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Adam, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!

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My salesman Ricky went above and beyond following through and reaching out. We made it to good deal but was shut down by the sales manager. Completely low balled for my trade after agreeing to get me in the door. Sold my truck for 11,000 more than they offered in two days. Found out fast why my contacts told me not to waist my time with this dealership.

My salesman Ricky went above and beyond following through and reaching out. We made it to good deal but was shut down by the sales manager. Completely low balled for my trade after agreeing to get me in the door. Sold my truck for 11,000 more than they offered in two days. Found out fast why my contacts told me not to waist my time with this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

James, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (801) 804-5737 when you have a chance. Thank you, and we look forward to hearing from you.

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Brevin Reynolds, Robert Pierce and Blake Littleford were amazing to work with. Very personable, took the time to explain questions, were patient, respectful, HONEST, courteous and very accommodating. I brought my 5 and 7 year olds who were pretty rowdy, they treaded them very kind and didn’t get annoyed at them or me. Thank you. I purchased a used vehicle and they did NOT try to hide anything or brush by any concerns I had, they respected me and didn’t try to sell me anything I didn’t want. They made the car buying experience a whole lot easier. Thank You! Brevin even did the “Hey Doug….” When I was joking with him. I recommend them to anyone. If you pop in to Doug Smith, ask for them. Quality of work got dinged due to detailing shop.

Brevin Reynolds, Robert Pierce and Blake Littleford were amazing to work with. Very personable, took the time to explain questions, were patient, respectful, HONEST, courteous and very accommodating. I brought my 5 and 7 year olds who were pretty rowdy, they treaded them very kind and didn’t get annoyed at them or me. Thank you. I purchased a used vehicle and they did NOT try to hide anything or brush by any concerns I had, they respected me and didn’t try to sell me anything I didn’t want. They made the car buying experience a whole lot easier. Thank You! Brevin even did the “Hey Doug….” When I was joking with him. I recommend them to anyone. If you pop in to Doug Smith, ask for them. Quality of work got dinged due to detailing shop.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
4.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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$96 is pricey for an oil change. Otherwise no problems. Will be shopping for better prices next time.

$96 is pricey for an oil change. Otherwise no problems. Will be shopping for better prices next time.

Rating breakdown (out of 5):
Customer service
3.0
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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