Audi Bridgewater

Ed, the service advisor, was great! Service was excellent, as usual. This service department is Honest and does excellent work.

From the moment we walked in, Khalid was an amazing partner. He heard our needs for a new SUV, spent personal time with us and found the perfect match! Carlos and Kristen completed a fantastic visit and we left with our dream SUV. We're so thankful for this exceptional experience.

I dropped off the car at 7:30am.  The service rep asked me if I am going to wait or not.  I said depends on how long will this take.  I then asked how long will this take, she said impatiently that she is alone and it will take time for her to assist all the customersa d take the car to the service.  It is not my fault that she is by herself.  I am not sure why the service rep has to drive the car to the service.  Any other service place, it is done by the service people or the delicate person who is outside to greet the customer.  Obviously, there was no one.  We'll,  the rep never got back to me on the time.  2 hrs or so later, they told me that they replaced the light bulb but still require another part to get the light working.  They did not have the part.  I needed it working as soon as possible, so I can other service location.  I called Audi Milburn, they checked and told me that they did not have the part, but right away told me that Audi Englewood has it.  Why didn't this place check and tell me.  They never offer and just told me no where would have it in stock.  The bill came up to closed to $800 for a light bulb changed.  I paid the bill and drove to Audi Englewood.  I arrived there about an hour later.  I told the rep there the light bulb was replaced and that it just needed that part as I was told by the people @ Bridgewater.  An hour later, the people @ Englewood told me that the whole headlight needs to be changed.  They ran diagnostic.  They gave me a 10 pages report.  Since they did not have the headlight, there was no point in replace that part which would have cost me another $1000.00.  They said I can just take back the car with no cost.  I called Audi Bridgewater and told the person on the phone what happened and that the issue was not the lightbulb.  The person said I should speak to my rep, Sara, and she is not available.  She would call me back.   About 4 hrs later, no call back.   So I called and Sara picked up the phone.  I asked if she knew what happened.  She said no.  So basically no one told her what happened.  After telling her what happened, I asked if she can do anything for me since I am out $800 and that was not the issue.  She said I still need a light bulb.  Would it be fair for me to pay for labor and then I will have to drive elsewhere and then be charged more to replace other part.  She said $800 for the lightbulb is fair.  I asked her if they ran any diagnostic before replacing the lightbulb.  She did not answer me.  Why even replace the lightbulb if that is not going to fix the issue.  I told her I am going to let them do the right thing before I called the credit card company to dispute the charge.

Great experience here. Luis went above and beyond for my vehicle and everyone was very accommodating to my needs. Thank you

Excellent service! Sara was great, will never switch dealers as long as she's here.

Great service, clean facility very friendly staff and they keep me informed. They emailed me a video of the mechanic overviewing my car.

The best experience of buying a car Best sales rep - Chip made the deal quick and smooth

Super excellent. Highly satisfying Very nice Vedio was presented Team was highly curious. Service performed in very timely manner. I was very impressed. Dr. Srivastava. MD

No I needed service on my vehicle. Ed got me in and out very fast. Explained what they found and made me feel very comfortable with the problem. Thanks!

My car was serviced yesterday. My service rep , Ed, was informative, knowledgeable and friendly. He is definitely an asset to the Audi service dept.