White Plains Honda

Warning: Deceptive Practices and Zero Accountability I strongly suspect many of the positive reviews here are fake. Our experience with this dealership was appalling—dishonest, manipulative, and financially damaging. We went in as first-time lessees after seeing a lease offer online: $230/month for 36 months, 12K miles/year, with $3K down for a Honda HR-V Sport. After 3 hours with salesperson Paul Kim, we were told there would be nearly $5,000 in additional fees and taxes. When I questioned the discrepancy from the online price, Paul said, "Nothing is true on the internet." That should’ve been our cue to walk out. Eventually, we negotiated a price, but then I was passed off to Finance Manager Ana Diaz—whose behavior was truly deceptive. She pitched me fabric, wheel, and dent protection packages, saying I could add them now and remove them within 30 days if we changed our minds (I wanted to discuss it with my wife who had to leave). That was a lie. She also claimed to include a “free” Honda Care maintenance package—but we later discovered she rolled its cost into the Gross Capitalized Cost of the car so we're paying for it. By the time we signed, the base price had ballooned from $30,850 to nearly $38,000. Our monthly payment skyrocketed to $560/month—more than double the advertised price. The next day, I called Ana to remove the protection packages as discussed hoping to get our monthly cost back down. She told me they couldn’t be removed—only maybe deducted at the end of the lease which is a scam that only benefits the dealer. So we’re stuck paying inflated costs (plus interest) for three years. We tried contacting the general manager, Jason Graciano and Paul Kim by phone and email. No one returned our calls. Honda Financial and Honda Corporate were equally unhelpful. We've since filed a complaint with the NY State Attorney General. This experience has caused us significant stress and financial hardship. We will never buy or lease another Honda, and we strongly urge others to avoid White Plains Honda at all costs.

Bob was very helpful This is the second time getting is help to lease from wph. Good experience.

We are so pleased for the service and attention that Mr Bob Mancini gave us. He helps a lot to find the car that fit us, and always trying to do everything to keep us like Honda customers, we really appreciate his support,

We had a great experience with Bob and WP Honda! He was very straightforward and made everything quick and easy!

Bob was very helpful and informative.i got the car i wanted and I am happy with it.

Bob was great to work with during the leasing process. He answered all my questions and worked with me to get the right deal. Thank you bob!

Bad sales experience, test drove one model when I went to lease dealership swapped it out for a lower trim (cloth seats, huge difference) on top of that the finance department added on service contracts totaling nearly $3,000 without my consent then tried to gaslight me into thinking I asked for them. Stay away!

I had the best experience with delimar Diaz she was amazing and took her time with me, i will most definitely be back ! She explained everything to me and made sure I understood everything! I drove off with my brand new baby and couldn't be happier thank you delimar Diaz !!!!

Bob is very professional and kind. He is the best dealer I have we met. Give me honest answer and help me find solution for what I need. After get the car he also help me introduce how everything work. This Honda place have all good condition car even used car they did make sure that they only have the one that had take good care of. All the car are clean the place is very clean. All Honda team are work professional. Ten out of ten.

The vehicle we were originally looking at sold the same day we reached out but they worked with us on a great deal and even though we passed for now - we're definitely keeping them in mind.