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Leith Ford

(433 reviews)

Reviews

(433 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Leith Ford from DealerRater.

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Warranty Work

Working with John was a great experience, top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Truck repair

very pleased with my truck being repaired under warranty 'the shop found another problem while in the shop I did not know about , went ahead and fixed it. Thanks John.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceptional Customer Service

As always the staff in the service department at Leith Ford in Wendell, NC go above and beyond to provide exceptional customer service. Special thanks to John, the Service Department manager. This man never lets me down and I can not be more grateful. Thank you to the staff ateith Ford in Wendell, NC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Department

I use your Company's service only because of the professionalism and trust in John and his staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service from Peter at leith ford

Peter was extremely accommodating during my device experience at Leith Ford. He really could not of done any more and I can see that he is an excellent service representative and takes a lot of pride in his job and company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Another great experience

Came in for oil change and tire rotation but found out I needed some tires replaced. John and David were very helpful in the process and was able to take care of it all in a timely manner. I appreciated the honest customer service and will definitely be returning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Yvonne Lange

I came into the repair shop without an appointment because my car was displaying that I had low tire pressure. They said I needed to replace the tire as it had nails in it. They called me later and also said I needed rear brake pads - which was a surprise to me. But they advised that it would be unsafe to drive the car with the brake pads in the condition they wee in. When he gave me the total I was in shock - I guess he realized that the price was more than I was expecting. He was nice enough to give me a discount coupon on $50.00 to help. I bought my car in NJ but if I were in the market I would purchase from Leith. They have always been very nice and helpful when I came in.Yvibb

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I recommend Leith in Wendell

I really like Leith Ford in Wendell. I bought there a couple of years ago, and I continue to go there for service. It is worth the hour-plus drive to go there from where I live because I trust them. They are very accommodating and have never done me wrong.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Peter Munoz is the best!

Peter Munoz was my service advisor and took great care of me. He listened and documented the items I had to have serviced. He also called and kept me updated, and when a part had to be ordered, we decided I would like to have my car while I waited for the part to be delivered, and would bring my car back when it came in. He called to let me know when it came in and could be installed, and it took less than a half hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Customer Service

Great experience with the service department. I took my truck to another local dealership and they quoted me a cost 7 x's what I paid without ever looking at my vehicle. Without ever walking outside. Thanks Mr. Munoz!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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