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Jensen Imports

(101 reviews)

Reviews

(101 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service department staff and managers are knowledgeable,

Service department staff and managers are knowledgeable, friendly, and efficient! They strive for excellence and it shows!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were honest and straight forward in what they

They were honest and straight forward in what they presented. Helped us get the jist of all the new things in the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The sales person was super, then manager who rated our

The sales person was super, then manager who rated our trade in was an xxx.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ted, thank you for your honest feedback. We strive to make sure every customer has a great experience.

Sale personal were patient, friendly, and worked hard to

Sale personal were patient, friendly, and worked hard to strike a deal with us. Many of the new systems were explained and this helped to make us feel confident in our decision to purchase from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The place was clean and organized the salespeople were

The place was clean and organized the salespeople were nice and welcoming! They were knowledge and will to answer any questions i had. I also taught a couple of people who Emily Bronte is. Also about the wreck of the Edmond Fitzgerald.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I purchased an Ascent and was so excited with the

I purchased an Ascent and was so excited with the vehicle, but it has been nothing but problems since the first few months… it has had repair after repair. I won’t buy another.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Em, I am very sorry that your 2020 Subaru Ascent has been having technical issues, I will be sure this issue is brought to the attention of our management team so all is involved in getting this resolved.

We worked with Troy while purchasing a 2025 Crosstrek

We worked with Troy while purchasing a 2025 Crosstrek Wilderness. He went above and beyond to meet our purchasing needs! Gina added the finishing touches by showing us how everything worked, and making the overall experience a positive one! Highly recommend working with this team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Brandy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Dealership in very honest and professional.

Dealership in very honest and professional. They really care about their customers. Thank you Robert!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Misleading, treat women other than white poorly,

Misleading, treat women other than white poorly, condescending. My white husband never has an issue. This is not my first time and it always happens. This will be my last time there! Customers: ask for written verification. Jensen: get a verification app and do better, wasted 3 hours of my day just on the drive to and fro.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mytzy, we have tried to contact you with no success. Can you please reach out to our service manager, Dan at 712-255-3000 to resolve this situation.

Had my daughter take her car there as I'm almost 1k miles

Had my daughter take her car there as I'm almost 1k miles away. I told them on the phone that I needed a piece of mind that the car will be completely solid when it's done. They didn't do me wrong!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.