Freeway Toyota of Hanford

Would have given 5 stars but the service team members rarely acknowledge my existence when I walk in and always seem to avoid eye contact. That’s why I try to do all business transactions with Patrice or Terra.

As always Mike Cook and his staff and advisors did an outstanding job with 5 star rating.

Fernando in the sales department was very helpful and professional in showing me the vehicle I was interested in.

Cody is amazing very knowledgeable and extremely customer oriented. I felt like family with him ! Overall great experience. Even signing the contract the gentleman explained everything and made sure I understood what the contract said. Thank you for stress free shopping, and being transparent and no hidden agenda. Thank you.

Again poor service. Dealership service is supposed to be the highest quality but for some reason I have yet to receive it from Toyota! My brakes were changed in July of 2024 and the rotors were shaved down. Now the car is shaking again. The service rep had the audacity to insinuate it was me that is braking too hard after he satiated that “sometimes” the parts installed can be faulty! It is ridiculous that it’s only been a year and my rotors are damaged again. The policy you have to shave them down instead of being replaced is not the way it should be. So in reality the problem with the rotors was never resolved, it was only a matter of time before the car started shaking again.

Efficient, professional, he was very nice to talk to and was helpful I appreciated it

Friendly staff. Service was Quick, easy and detailed. Definitely returning for all my future car service

Fast and friendly service. Very comfortable waiting room as well. I enjoyed the atmosphere as well.

I was informed that my filters needed to be replaced. I appreciate that heads up. I informed the service advisor that I would replace them myself. I immediately purchased new filters. I arrived home and began to replace the engine air filter. This is where I found the air filter box completely disconnected from the engine air intake. I immediately called the service dept, I asked to speak with a manager or service advisor. I was informed that neither were available I was transferred to an available and spoke with Elias? He listened to concern and told me that he would pass the information on to my advisor and request that he call me. I am yet to receive the call.

Friendly staff smooth buying process great sales who went above and beyond like always to make purchase easy