Andy Mohr Hyundai

I had a pleasant experience purchasing a car with this dealership. They were easy to work with.

The Service Desk Associate was terrible. -10 am appointment for alignment and to get a quote to repair the wheel well -2 hours in I check the status and am told the tech is still looking at my car and they’ll let me know when he’s finished -4 hours in I check again and discover no tech has looked at my car They wasted my time. I assume he lied about the tech looking at my car Bc he didn’t feel like telling me they hadn’t even started yet but had he just been honest when I dropped the car off or when I checked in I would’ve arranged to be picked up or just rescheduled the appointment. Customer service training would go a looooong way here bc this situation was completely avoidable.

BUYER BEWARE! I should have done more research on this dealership and read the countless negative reviews before traveling 3 1/2 hrs to buy this car. The first red flag was when I got my out of the door price sheet and it included $1,098 worth of dealer add ons. When asked I was told by my salesman, Justin that it’s mandatory for all vehicles leaving their lot have $299 etching, and $799 paint protection. I requested to decline these add ons. Justin went to his manager and was told no. This didn’t sound right so I contacted a colleague at the Federal Trades Commission and he informed me that Andy Mohr is in violation of the FTC’ CARS regulation which is Combating Automotive Retail Scam. The CARS Rule requires dealers to get consumers’ express, informed consent before charging them for anything. When I contacted the General Manager Rish, he agreed to take off the $799 charge but said I had to pay for the $299 etching fee. He then informed me that Illinois requires a $30 title expediting fee. Which also isn’t true. I contacted the Illinois Secretary of State office and they said this was not true, it’s a typical dealer ploy. I spoke with their finance person and he agreed that the $30 title expediting fee was not mandatory. To this day, Andy Mohr is still charging customers $1,098 extra for this unnecessary and unwanted add ons. It’s listed at the bottom of their used car description. I am in the process of filing an official complaint with the Federal Trades Commission against Andy Mohr. The second red flag was when I’d asked the salesperson, Justin to do a walk around and take pictures of any blemishes, dents or scratches, since I’m buying the car sight unseen from a handful of pictures on line. He came back to me showing a picture with one very small scratch. When I picked the car up, it was wet since it had been raining. It was until I got back home that I realized there were heavy scratches on the top of the tailgate that looks like from a garage door. I immediately sent Justin and Rish emails with pictures of the damage and neither bothered to respond. These guys are quick to take your check but service after the sale is unsatisfactory. These red flags should give any pause from buying from this dealership.

Andy Mohr Hyundai dealership and sales department were very professional and knowledgeable with buying a car.

Very friendly and my car was finished when they said it would be. Thanks so much!!!

Excellent service and coordination when they performed the first service since I purchased my Santa Cruz.

Great service. Salesman Brandon Hurst was terrific. Will use this dealership again for all my vehicles.

Completed our engine replacement. Answered all my questions. No issues. I would recommend for future service.

Good experience, salesman very knowledgable-no high pressure sales tactics.would buy from them again

Though our current vehicle is receiving complimentary checkups, I had a 15 yr old Azera, and they haven’t seemed to overcharge or recommend fixes that are unnecessary, and customers appreciate that.