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Gravity Autos Jacksonville

(91 reviews)
Visit Gravity Autos Jacksonville
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–8:00pm 9:00am–1:00pm
Sunday 12:00pm–6:00pm Closed

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New (904) 425-8270 (904) 425-8270
Used (904) 586-4661 (904) 586-4661
Service (904) 638-4893 (904) 638-4893

Inventory

See all 217 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2021.
At Gravity Autos Jacksonville, we redefine the car-buying experience with a premier selection of luxury vehicles and affordable options for every lifestyle. Located in the heart of Jacksonville, FL, our dealership offers top brands like BMW, Mercedes-Benz, Lexus, Audi, and more. We pride ourselves on transparent pricing, exceptional customer service, and a hassle-free buying process. Whether you’re searching for a high-end luxury car or a reliable daily driver, Gravity Autos Jacksonville delivers quality, value, and style you can trust.
Shop luxury and performance at Gravity Autos Jacksonville — premium cars, great prices, trusted experts.

Service center

Phone number (904) 638-4893

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
9:00am–1:00pm
Sunday
Closed

Meet our employees

Reviews

(91 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gravity Autos Jacksonville from DealerRater.

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The dealer did his best to make my payment more affordable. He was very professional, showed good manners, and very respectful.

The dealer did his best to make my payment more affordable. He was very professional, showed good manners, and very respectful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with your BMW X6 purchase. We’re pleased our team could make your payment more affordable while providing professional, respectful service. We look forward to assisting you again.

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These people suck I paid cash for a car. They delivered it. The hardtop roof didn’t Work the seat was messed up so I paid for the roof. I paid for the seat and then the radio didn’t work. Come to find out all the wires are corroded the batteries corroded. These people suck. They said they were gonna cut me a check for the repairs they won’t answer a xxxx phone call they will be sued if they don’t answer their phone do not do business with these people

These people suck I paid cash for a car. They delivered it. The hardtop roof didn’t Work the seat was messed up so I paid for the roof. I paid for the seat and then the radio didn’t work. Come to find out all the wires are corroded the batteries corroded. These people suck. They said they were gonna cut me a check for the repairs they won’t answer a xxxx phone call they will be sued if they don’t answer their phone do not do business with these people

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jennifer, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns. Please feel free to contact us directly. Thank you for your time.

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Tenacious - that is how I would describe my sales associate, Lorenzo. I was attempting to buy from 200 miles away, with many factors in the way beyond the distance. Many salesmen would have given up. Not Lorenzo. His is a polite, informed, determined young man. And a man you can work with. The clock is running on the car I bought, but I can tell you the company rep is a winner.

Tenacious - that is how I would describe my sales associate, Lorenzo. I was attempting to buy from 200 miles away, with many factors in the way beyond the distance. Many salesmen would have given up. Not Lorenzo. His is a polite, informed, determined young man. And a man you can work with. The clock is running on the car I bought, but I can tell you the company rep is a winner.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It’s great that Lorenzo’s determination and expertise made your long-distance purchase smooth. Enjoy your Lexus and please reach out if we can assist further.

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The best My experience with the dealership was an amazing experience. Everting worked out very smooth and in a timely matter.

The best My experience with the dealership was an amazing experience. Everting worked out very smooth and in a timely matter.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled to hear your visit went smoothly and everything was handled promptly. It’s great to know you’re enjoying your BMW. We look forward to assisting you in the future.

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Came in to purchase a BMW X5. Found the color I like, and they had a lot of cool cars. Lorenzo helped me out, got me approved and overall was a great experience.

Came in to purchase a BMW X5. Found the color I like, and they had a lot of cool cars. Lorenzo helped me out, got me approved and overall was a great experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing how helpful our team was when you visited to find the right color and explore our selection. Congratulations on your used Mercedes-Benz G-Class purchase, and we’re happy to hear the approval process went smoothly. Enjoy your new ride!

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I had the worst experience with this dealership in my life. We had a deal signed by myself and the dealership. Then they wanna tell me to put $2500 down after we already signed and agreed for 1000 just because the owner didn’t want to lose out on money. Not my problem. Y’all made the deal and didn’t hold up to it absolutely horrible business. It’s shady and I do not recommend to anybody.

I had the worst experience with this dealership in my life. We had a deal signed by myself and the dealership. Then they wanna tell me to put $2500 down after we already signed and agreed for 1000 just because the owner didn’t want to lose out on money. Not my problem. Y’all made the deal and didn’t hold up to it absolutely horrible business. It’s shady and I do not recommend to anybody.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around. Please reach out to us at your convenience. Thank you.

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This dealership was just ok . Other fees are too high. Then they did not fill up the tank.

This dealership was just ok . Other fees are too high. Then they did not fill up the tank.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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It was easy to talk to the salesperson. He was pleasant and friendly. However I did not like all the added charges included on the price of the car.

It was easy to talk to the salesperson. He was pleasant and friendly. However I did not like all the added charges included on the price of the car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well with Emily and truly appreciate your feedback.

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I had a great experience at the dealership from start to finish. Alex and Calvin were professional, knowledgeable, and made the entire process smooth and stress-free. They answered all of my questions, kept me informed every step of the way, and made sure I was completely satisfied. I truly appreciate their excellent customer service and would highly recommend working with Alex and Calvin if you’re looking for a great car-buying experience

I had a great experience at the dealership from start to finish. Alex and Calvin were professional, knowledgeable, and made the entire process smooth and stress-free. They answered all of my questions, kept me informed every step of the way, and made sure I was completely satisfied. I truly appreciate their excellent customer service and would highly recommend working with Alex and Calvin if you’re looking for a great car-buying experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We’re pleased to hear our team provided professional guidance and a smooth process for your Mercedes-Benz. We appreciate your recommendation and look forward to assisting you again.

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Were able to help me purchase a car from a distance and get it shipped to my location 5 hours away. Worked hard to help me from a distance.

Were able to help me purchase a car from a distance and get it shipped to my location 5 hours away. Worked hard to help me from a distance.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us assist with your Porsche purchase from afar. We’re pleased we could arrange delivery to your location five hours away and make the process smooth. We appreciate your trust and look forward to helping you again.

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