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Lou Sobh Kia

(1,349 reviews)
Visit Lou Sobh Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2021 state dealer award
View 5 awards
2021 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (470) 297-6988 (470) 297-6988
Used (470) 297-6970 (470) 297-6970
Service (470) 297-6972 (470) 297-6972

Reviews

(1,349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Sobh Kia from DealerRater.

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I was quoted a time of an hour to an hour and a half for

I was quoted a time of an hour to an hour and a half for an oil change service and to repair a recall. I was pleasantly surprised when my car was ready in 40 minutes!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

Quoted 1hr wait time and only had to wait 23 minutes.

Quoted 1hr wait time and only had to wait 23 minutes. Very nice staff and waiting area was very comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

Garrett Stettler Was an great service advisor i would

Garrett Stettler Was an great service advisor i would definitely recommend him to others -casey

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was quick and easy.

The service was quick and easy. As always a great experience! Happy as always! Great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

Jeff was great.

Jeff was great. The delivery was on point. I would recommend the dealership to others

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a wonderful experience at Lou Sobh Kia.

I had a wonderful experience at Lou Sobh Kia. The service department was clean and the gentleman that checked my Kia in was extremely nice and explained everything that was going to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Setting up the maintenance and recall work was very easy.

Setting up the maintenance and recall work was very easy. Helpful staff at check in. Nice waiting facilities. Quick service that appears to be top quality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome customer service disappointed in no follow up for

Awesome customer service disappointed in no follow up for tint and items I left in glove compartment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review. We apologize for the lack of follow up. We are always working to better our experience.

Always a good experience at this dealership.

Always a good experience at this dealership. Good communication and everyone is pleasant to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

Was kept up to date with phone calls and text messages.

Was kept up to date with phone calls and text messages. Best thing….Firestone told me I needed new brake pads and rotors which would have cost $1,000+…Kia Service assured me my brakes were just fine and nothing needed to be replaced!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.