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Jenkins Kia of Ocala

(2,876 reviews)
Visit Jenkins Kia of Ocala
Sales hours: 8:30am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:30am–7:00pm
Tuesday 8:30am–9:00pm 7:30am–7:00pm
Wednesday 8:30am–9:00pm 7:30am–7:00pm
Thursday 8:30am–9:00pm 7:30am–7:00pm
Friday 8:30am–9:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (352) 581-6964 (352) 581-6964
Used (352) 581-6958 (352) 581-6958
Service (352) 581-6967 (352) 581-6967

Reviews

(2,876 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jenkins Kia of Ocala from DealerRater.

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Dealership friendly efficient reasonable wait time. If more needed. Consulted with a us and Asked permission to do the additional work. Seniors are not eager to do word reviews. Please take this in consideration

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review your experience! We truly appreciate your feedback!

My service advisor is the best.

I bring my car in for regular oil changes and Mike F always makes sure everything is taken care of in a timely manner and always done right. I am always greeted with a smile and everyone is happy to help out. I love all of the people working in the service department. Haven't had a bad experience yet. Thanks Gabriel for being so kind and helping me with the new location and learning the ropes. Thank you Mike for always being kind and going above and beyond. Thank you Emma for a pleasant check out experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review your experience! We are pleased to know our service team has continued to provide you with the excellent experience we strive to provide to all of our guest. We look forward to continuing to serve you for many years to come!

Pleasant and

We walked into Jenkins Kia of Ocala to purchase a Sportage. We were pleasantly surprised to find a great group of people to work with from the receptionist at the front desk to management and Finance. We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Barbara, Thank you for the positive feedback! We look forward to seeing you again!

Oil Change

Mike and Chris in service were excellent. Clean and well kept facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good Service

Service was great, no complaints. I was in and out of the door without a hassle. I was also able to see my car get serviced via their new window, great idea Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Zernia, Thank you for the positive feedback! We appreciate your kind words and look forward to serving you for many years to come!

oil change service

Service was great and waiting area was very good. Personnel were friendly and attentive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

We brought our 2016 Kia in for an oil change and found out we were due for our 15,000 mile service. We also had a recall on the vehicle. We were given an estimate on both the price as well as the length of time. They were right on for both estimates! The facility has many amenities for those waiting. The people we dealt with were very friendly in both the service department as well as the cashier! It was a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cindy, Thank you for entrusting us with the service of your vehicle! We are pleased to know Chris provided you with an excellent service experience. We look forward to serving you for many years to come!

Great "new" service area along with GREAT SERVICE

Great place and flow pattern for customer to find different areas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love my car

I purchased a used 2015 Jeep Grand Cherokee from Fernando, Daniel and Guy at Jenkins in Ocala. I got exactly what I was looking for. The staff was very knowledgeable and friendly. They made my car buying experience as stress free as possible. I was fortunate enough to have help from the sister store Jenkins Hyundai of Leesburg, as this was the actual location of the vehicle. In Leesburg we were helped by Jean and another staff member. This is the 3rd car I have bought from a Jenkins dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to earn your business! We are happy to know our team was able to make your buying experience pleasurable and stress free! Congratulations and we look forward to serving you!

Oil Change

I love going to Kia they are always very friendly and show that they really care about their customers. I always try to work with Callie as she is super sweet and makes sure your car is taken care of while in the dealerships care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your continued business! We are pleased to know our team has continued to provide you with an excellent experience. We look forward to continuing to serve you for many years to come!