Island Chrysler Dodge Jeep Ram

I came into the dealership to change my lease to a purchase. Mr. Brandon Slew helped me through the long process. He was was courteous, pleasant, thorough, and very professional. I was able to maintain my vehicle without much fuss. I cannot recommend him enough. He made the experience quite excellent.

Went to go buy a Volkswagen Tiguan after putting down a down payment I got a approval from my bank they went behind my back ran my credit and try to add on $2000 they are a bunch of scammers Chris the sales man and the finance manager 🤷🏿 nice try

I recently purchased a 2023 BMW X5 from Island Auto Group, and the experience was outstanding from start to finish. I’ve bought and leased several vehicles over the years, and this was easily one of the smoothest, most transparent car-buying processes I’ve had. From the moment I arrived, the team was professional, knowledgeable, and respectful of my time. There was no pressure, no games, and no hidden fees, which is something I really appreciated. They walked me through the details of the BMW X5, answered all my questions clearly, and made sure I understood every option before moving forward. The pricing was fair and competitive, and they were upfront about everything — trade-in value, financing, and next steps. The vehicle itself was in excellent condition, exactly as advertised, and the delivery process was seamless. What really stood out was the customer-first approach. It felt like they genuinely wanted to earn my business, not just close a deal. The entire process was efficient, professional, and stress-free. If you’re looking to buy a pre-owned luxury vehicle like a BMW X5, or honestly any car, I highly recommend Island Auto Group. They made what can be a complicated process feel easy and straightforward. I would absolutely buy from them again.

Island Auto Group is the place for 🚗 Let me share my first car buying experience in New York. As someone with zero prior knowledge of how dealerships work, it was incredibly challenging and stressful at first. For over a month, I hunted for a reliable, low-mileage car with excellent safety features, low maintenance, and something within my budget. I ultimately decided between a Subaru Crosstrek or Mazda CX-5. I checked online sites like Cars.com, Carfax, and CarGurus, visited around 10 dealerships (both independent lots and franchises), made tons of phone calls, and even explored Carvana and CarMax. Too many places baited me with low online prices, only to pile on thousands in hidden fees once I showed up—things like mandatory down payments, wear-and-tear charges, inspection fees, and dealership add-ons. But from this experience, I learned a lot about how dealerships really work and gained some valuable knowledge: never fully trust the prices posted online without confirming the true out-the-door cost in person. After five frustrating in-person visits, I was ready to give up on traditional dealerships and just overpay at CarMax to avoid the headaches. That’s when I spotted a listing on Cars.com from Island Subaru. The vehicle photos clearly stated “No hidden fees, no extra fees – fully transparent OTD price.” Skeptical after so many bad experiences, I decided to try one last time and walked in without an appointment or even a phone call. Right away, I met sales representative Christopher Chavous (everyone calls him Chris). He was patient, professional, and didn’t bombard me with unnecessary questions or personal info. He showed me the Crosstrek I was interested in, sat with me for two detailed test drives, and explained all the features thoroughly. The standout moment? Chris gave me the true out-the-door price immediately—no games, no surprises, exactly matching the online listing with zero hidden fees. In an industry full of tricks, this level of honesty instantly built trust, which is everything when buying a car. After some fair negotiation, the manager approved a solid discount, and we sealed the deal that same day. Since it was Saturday and close to closing (they couldn’t finish the NY inspection), they went the extra mile and loaned me a brand-new Subaru Crosstrek to drive until Monday when my car was ready. Finance manager Yuri Miyakawa handled the paperwork smoothly, got me a great rate, and made everything straightforward. But Chris truly went above and beyond—he guided me through the entire purchase process and even helped set up my first car insurance. The initial quotes were sky-high for a new driver, but Chris personally called the insurance company, advocated on my behalf, and somehow got my rate reduced to half the original quote! That kind of dedication is rare. The whole team—the manager, Yuri, Chris, and the rest of the staff—was genuinely helpful and made me feel valued. I drove home in my Certified Pre-Owned Subaru Crosstrek Limited with just 9k miles, at the exact negotiated price, with all documents perfect, a full tank of gas, a fresh car wash, and three free oil changes for the first year. Island Subaru transformed a potentially nightmare first-time buying experience into something positive and memorable. Their transparency, honesty, and outstanding customer service set them apart. I’ll definitely recommend them to friends and family, and I’ll be back for my next car. Thank you, Island Subaru team—especially Chris for your incredible support throughout! 🚗💯

Deceptive liars drove 2 hours to buy a truck only to see it be driven away and sold out from under me 40 dollars in tolls for zip.Zero communication between their dealership.Apologies don't pay the tolls.

Stay away from these liars!!! Deception is real here!!! Pulled me out of my lease early! Told me my first month was paid for!!! Literally told me my first bill was in September!!! An hour away to get xxxxx!! It was only one payment!!! Low life

BEWARE! DECEITFUL AND DISHONEST! DO NOT BUY FROM THIS DEALER I recently visited Island Jeep in Staten Island NY looking to purchase a 2018 Jeep Wrangler. It was advertised as having 25 miles, but really had 250 miles. It was being sold as used. Island Jeep in Staten Island, NY tried to charge me extra for a certification that was already included in the advertised price of a Jeep Wrangler!! On one visit, a Manager tells me the certification for this Jeep Wrangler is not included in the advertised price; it would be an additional cost. The following day, when speaking to a General Manager, he talks up the included certification as a selling point. When questioned if the certification was indeed included in the advertised price and he said “of course it is!” I agree to purchase the car at the price we agreed to, which includes the certification. Moments later the General Manager reneges on our deal after speaking to the Manager that I had spoken to the day before, and tells me he could not sell me the car. I couldn’t believe it! The people at Island Jeep are sneaky and deceitful. I have never experienced this type of deceit at any other dealer!

I was looking for a used car. I found one online and called. They asked me to take a number of pictures of my trade-in, understandable during COVID. I did it only to find out that it was useless. They told me I had to go there anyway because they needed to look at my car as they don't give quotes online (???). I scheduled an appointment and arrived on time. The place looked like they were going out of business. The salesperson who received me had half a sandwich behind him and rarely kept his mask on. He told me the car I wanted to see was at another location and that they would bring it in a couple of minutes. He disappeared and 35 minutes later comes back apologizing. I told him it's late and I have to go. I took a quick look at the car I was interested in, but didn't have time for a test drive. Anyway, I needed to have an idea of the value of my trade-in before even considering moving forward. When I asked him to do so he said "What? Didn't the guy come to see it?" To cut a long story short, finally someone took a quick look at my car. The manager, a few minutes later throws at me a ridiculously low trade-in value. I stand up, ready to go. They bring to me the General Manager, who knew nothing about my car and throws in a couple of 3-4 thousands more. Still too low. I packed and went out. What a waste of time.

I bought my Jeep in Jeep Chrysler Hylan Blvd Staten Island. I have been calling this repair shop for over 4 weeks. I need to have my Jeep Serviced because it is experiencing electrical issues. My car is new only 13k miles on it and it is utterly impossible to get someone to call you back. Initially I made and appointment and informed the receptionist that they could not keep my car because I have no other vehicle to commute. She stated bring the car anyway so that they can determine what is wrong with it. She informed me that all of their loaners were out therefore, if they determined it is electrical then I could take my car back home and they would contact me once a loaner was available which is typically on Tuesdays. Today after 4 weeks of calling and leaving messages with no response from their management the receptionist informed me that they no longer giving out loaners due to COVID. Are you kidding me with this response. I work in healthcare therefore, have an enormous amount of education related to COVID. This is the worst service center in Staten Island. The management needs to educate their staff on exactly what is the mission of their service center. Each time you contact this establishment they come up with yet another excuse. So unfortunate. My lease is up in 2021 and I was going to get a new lease with them...now because of their horrible customer service I will no longer entertain ever buying another vehicle from this establishment again.

I had to bring my truck in for a warranty repair. It took four days to complete this easy task. I was also told I needed thousands in Maintenance work. I have never had problems with my front brakes until they touched my truck. Now my brakes smell and are making noises. This is a sabotage dealer. All they do is xxxxxxxx you and you can't even reach your service advisor. The girl that answers the phone does a really poor job at it. They leave you on hold for as long as possible. They certainly take advantage of women. NEVER BRING YOUR VEHICLE HERE!!