Reviews
No fuss, no muss.
No fuss, no muss...very start to finish as promised. Easy to work with. I purchased my vehicle here at NW Chevrolet. And about a year later developed an intermittent false alert issue. (It turned out to be an electrical issue.) But since the distance was about an hour of travel I decided to take my vehicle to another Chevy dealer closer to home. Well long story short they spent over a year of "swapping parts out" with my vehicle in/out of their shop. (They even consulted GMs regional expert tech.) Finally I took it back to NW Chevrolet (who by the way has a gr8 electrical guy) where they did "proper troubleshooting" and figured out the "root problem" within a day or two. It took longer to wait for the parts. It's been all good since over... bottom line NW Chevy has gr8, experienced technicians. Only problem I have is no shuttle service or Uber service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your detailed review, Darrell! We're thrilled to hear that you had a smooth experience purchasing your vehicle at Northwest Chevrolet and that our skilled technicians were able to identify and resolve your electrical issue efficiently. We pride ourselves on providing expert service and appreciate your acknowledgment of our team. We understand your concern about not having a shuttle or Uber service and will take your feedback into consideration. We look forward to assisting you again in the future! Sincerely, The Northwest Chevrolet Team
Customer service was very easy to get along with.
Customer service was very easy to get along with. Elijah and Liz were not pushy on getting me in to purchase from them. Gave me top dollar for my trade in towards a new vehicle. Finance department was amazing as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, James! We're thrilled to hear that you had such a positive experience with our team at Northwest Chevrolet, especially with Elijah and Liz. It's great to know that our finance department also impressed you. We appreciate your feedback and look forward to assisting you with your future vehicle needs! Safe travels in your new ride! Sincerely, The Northwest Chevrolet Team
the crew went way above water on this one.
the crew went way above water on this one. pretty much thought I was going to have to park the truck for a while because of parts availability. part came in I was out of town Chris called and arranged to have the truck picked up and fixed. Thank you Chris and the whole crew
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Robert! We're thrilled to hear that our team, especially Chris, was able to help get your truck fixed despite the parts availability challenges. At Northwest Chevrolet, we always strive to go above and beyond for our customers. We appreciate your kind words and hope to see you again soon! Safe travels! Sincerely, The Northwest Chevrolet Team
Professional and friendly They were very accommodating to
Professional and friendly They were very accommodating to me and took time to understand my concerns
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We truly appreciate your kind words about our team at Northwest Chevrolet. It's great to hear that you felt accommodated and that we took the time to understand your concerns. We look forward to seeing you again soon! Sincerely, The Northwest Chevrolet Team
When I first pulled in, Eli greeted me and I promptly
When I first pulled in, Eli greeted me and I promptly told him I was just looking, not buying. He gave me his card and told me to look around and if I needed anything to come in and ask for him. The fact that he gave me the time, on my own, to look around was refreshing. Most lots you have someone dogging you every step trying to sell you everything under the sun. I appreciated being given the time to just "look" without any pressure.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Sheri, for sharing your experience at Northwest Chevrolet. We're delighted to hear that Eli provided you with a pressure-free environment to explore. We believe in allowing our customers to take their time while looking around. If you have any questions or need assistance in the future, don't hesitate to reach out. We look forward to welcoming you back! Sincerely, The Northwest Chevrolet Team
The service was excellent.
The service was excellent. Probably the smoothest experience buying a new truck I've ever had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Peter! We're thrilled to hear that you had an excellent experience buying a new truck from Northwest Chevrolet. Our team strives to provide smooth and enjoyable service, and it’s rewarding to know we achieved that with you. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Northwest Chevrolet Team
James was an excellent salesperson and not pushy.
James was an excellent salesperson and not pushy. Troy was also very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Gregory, for your wonderful feedback! We're thrilled to hear that you had a positive experience at Northwest Chevrolet with both James and Troy. Our team is dedicated to providing excellent service without any pressure. We appreciate your support and hope to see you again soon! Sincerely, The Northwest Chevrolet Team
Everything completed on time for service.
Everything completed on time for service. Additional appointment for twilight made for next week.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive feedback, Charles! We're thrilled to hear that your service was completed on time, and we're looking forward to seeing you again for your twilight appointment. At Northwest Chevrolet, we strive to provide the best experience possible. If you have any questions or need assistance in the future, feel free to reach out! Sincerely, The Northwest Chevrolet Team
I never had such a great and easy experience buying a
I never had such a great and easy experience buying a vehicle before…special thanks to James, Justin, Catherine,Kayla and service department for there kindness and in-depth knowledge of the vehicle I purchased. Love it…
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, George! We’re thrilled to hear that you had such a great and easy experience at Northwest Chevrolet. A special shoutout to our team members James, Justin, Catherine, and Kayla for their dedication to our customers. We're glad you love your new vehicle, and we look forward to assisting you again in the future! Sincerely, The Northwest Chevrolet Team
My 2021 C8 Corvette had been having an ongoing issue for
My 2021 C8 Corvette had been having an ongoing issue for over a year. It was being worked on by the dealer in Federal Way, WA because it was closer to my home. GM even brought in their "regional service technician" and still the problem persisted. Finally Jamie (svc mgr) from NW Chevy in McKenna, WA was tasked to work this persistent issue. Within a day or so her team was able to isolate the problem by doing some good ole fashion troubleshooting. Soon after receiving the part(s) i got my Sebring Orange C8 back and so far after putting 50 miles or so on it, no problems. (With winter arriving I have not driven my C8.) Once spring and better weather arrives i will put more miles on it. I am very confident that Jamie and her crew corrected the "false" front trunk open (short circuit error code) alarm. And I won't have to have GM replace my C8 Corvette! Mahalo to Jamie and her crew...GM needs to reward her and her crew with a bonus of some kind, a big one!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Darrell! We're thrilled to hear that Jamie and her team at Northwest Chevrolet were able to successfully troubleshoot and resolve the issues with your Sebring Orange 2021 C8 Corvette. Your confidence in our service means a lot, and we appreciate your kind words about Jamie and her crew. We look forward to hearing about your experiences once you take your Corvette out for spring drives. If you need anything in the meantime, please don't hesitate to reach out. Enjoy the road ahead! Sincerely, The Northwest Chevrolet Team