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(56 reviews)

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Great Experience @Burdick Lexus (NY)

After a few months of working w/ Will Hawkins & the team @Burdick Lexus, I finally pulled the trigger on an IS-250 & I'm pleased to have done so. Will was very attentive to my specifications & was great w/ his follow up on model availability. He & I ultimately found ourselves in the right place at the right time & agreed on the deal. Will was most accommodating by picking me up in my new Lexus when I arrived in town from traveling as an out of town new customer to Burdick Lexus & Driver's Village, that simple little favor was most appreciated! The team handled all document filing & transfers needed w/ NYSDMV, huge help & very efficient... thank you all! Now 3 months later, my vehicle is running well & the team @Burdick Lexus continue to keep in contact periodically about any needs I may have & to ensure my satisfaction. Thank you Will Hawkins & Burdick Lexus, I had a great experience overall doing business w/ your dealership & I look forward to future business & my next visit to Driver's Village in Syracuse, New York!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New car trip

Bought a new Lexus RX350 at Burdick Lexus and had a great experience with everything in the process. No pressure from our salesman who was very well versed in the features of our car and made the car buying process fun and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Customer Service

Our entire experience at Burdick Lexus was amazing and the staff is focused on providing outstanding customer service. Our sales consultant Debra went above and beyond to make this deal as seamless as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer

Excellent service. Very accommodating in regards to scheduling and coordination of required paperwork. Thorough review of all warranties and car function buy the car dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Extraordinary Experience

This was, by far, the easiest and most enjoyable vehicle-buying experience. Debra is a consummate professional who worked with me throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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exceptional service

Burdick and sales consultant Debra are simply the best option when looking for a Lexus. The experience was seamless, professional and Debra was phenomenal. Best car buying experience I've ever had. Kudos

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Leasing a new car

Had a great experience with Tharith ! He helped to answer any questions we had since it was our first time leasing . He even went above and beyond delivered the car for us to save a trip back to the dealership !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jim Billings

Pat Boylan did an excellent job in explaining everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Burdick Lexus

Great experience with Pat Boylan. Very professional ,curtious and a lot of fun. Would recommend him to anyone buying a car from Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Leasing service

Great service at burdick lexus. Fast and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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