Audi Knoxville

A super nice and knowlegable salesman. Trevor was. a pleasure to work with. The entire dealership experience was great.

Great service and friendly professional staff. Scheduling is convenient and straightforward. Always informed about conditions and work being performed

Good personnel but i don’t like these xxxx evalations any more than an earlier audi survey that wanted to know my approximate income. None of Audi’s xxxx business!

Planned 75K service for my 2014 AUDI Q7.diesel and also had issue with mirror assistance light. Gave them a cal and has appointment scheduled in 3 days with the loaner. Dropped car in the morning and received the video of the inspection before afternoon. Make story short, service was done with superb quality. The failed side assistant parts parts had been replaced by extended warranty which I bought when purchased the vehicle, They also found small leak in the steering pump and replaced it as well. Warranty paid for all the parts and some labour cost. Russell was a great help and make everything went flawlessly. I worked with Russell a few times on both of my cars and every time he is taking care of my cars and me in very friendly and professional manners, Also want to thank the Mechanics (unfortunately can't find his name in the receipt) who work on my car to service and repair it. He did a great job of taking care of my car. I am very satisfied with the services done here and recommend Knoxville AUDI dealership to everyone. Outstanding dealership! Good friendly people and great service A+++! Thank you.

Dear Management, I am writing to formally express my extreme disappointment with the experience I recently had at Harper Audi Knoxville while attempting to purchase a used 2025 Tesla Model 3 Performance and trade in my 2023 Lexus IS500. As a former two-time Audi A7 owner, I expected a high standard of customer service, transparency, and professional communication. Instead, my experience was characterized by lowball offers, unsolicited add-ons, poor communication, and ultimately a complete lack of faith in your sales process. Below is a brief outline of the events: Initial Lowball Trade-In Offer: I was initially offered a trade-in value for my Lexus that was $7,000 below Lexus of Knoxville's valuation and $6,000 below Tesla's. It was only after I left the dealership that sales representative Kay called to match the fair trade-in value of $58,000. Unwanted Add-ons: When the work-up sheet was provided, an unrequested $1,499 charge for "ECP Plus" (paint and interior protection) had been tacked on. I requested its removal before moving forward. Supercharging Issue & Contradictory Claims: The Tesla displayed a "Paid charging unavailable" error. I informed Kay I would proceed with the purchase provided this issue was resolved, as restricted Supercharging severely limits the vehicle's utility. Shortly after, Kay claimed the vehicle was taken to Tesla, but that neither your dealership nor Tesla could find a solution. Lack of Follow-Up: Knowing this error often occurs simply because the previous owner hasn't removed the vehicle from their Tesla account, I sent instructions detailing how to resolve it. I followed up via text and left a voicemail for Sales Manager Tyler expressing my clear intent to buy the vehicle once addressed. I received no response. Abrupt Notification of Sale: After ignoring my outreach, Kay texted me days later stating the vehicle had been sold "as-is" late Wednesday evening—the exact day she had claimed the dealership was actively working with Tesla on a fix for me. To feel as though I had to "chase" a sales team to purchase a vehicle, only to be fed contradictory information and ultimately brushed off, is completely unacceptable. Attempting to slip in forced add-ons and mishandling basic customer communication does a disservice to the Audi brand. Because of this experience, I will never consider purchasing a vehicle from Harper Audi Knoxville again, nor will I recommend your dealership to others. I am sharing this feedback so upper management is aware of how prospective buyers—and loyal Audi customers—are being treated by your team.

Dear Management, I am writing to formally express my extreme disappointment with the experience I recently had at Harper Audi Knoxville while attempting to purchase a used 2025 Tesla Model 3 Performance and trade in my 2023 Lexus IS500. As a former two-time Audi A7 owner, I expected a high standard of customer service, transparency, and professional communication. Instead, my experience was characterized by lowball offers, unsolicited add-ons, poor communication, and ultimately a complete lack of faith in your sales process. Below is a brief outline of the events: Initial Lowball Trade-In Offer: I was initially offered a trade-in value for my Lexus that was $7,000 below Lexus of Knoxville's valuation and $6,000 below Tesla's. It was only after I left the dealership that sales representative Kay called to match the fair trade-in value of $58,000. Unwanted Add-ons: When the work-up sheet was provided, an unrequested $1,499 charge for "ECP Plus" (paint and interior protection) had been tacked on. I requested its removal before moving forward. Supercharging Issue & Contradictory Claims: The Tesla displayed a "Paid charging unavailable" error. I informed Kay I would proceed with the purchase provided this issue was resolved, as restricted Supercharging severely limits the vehicle's utility. Shortly after, Kay claimed the vehicle was taken to Tesla, but that neither your dealership nor Tesla could find a solution. Lack of Follow-Up: Knowing this error often occurs simply because the previous owner hasn't removed the vehicle from their Tesla account, I sent instructions detailing how to resolve it. I followed up via text and left a voicemail for Sales Manager Tyler expressing my clear intent to buy the vehicle once addressed. I received no response. Abrupt Notification of Sale: After ignoring my outreach, Kay texted me days later stating the vehicle had been sold "as-is" late Wednesday evening—the exact day she had claimed the dealership was actively working with Tesla on a fix for me. To feel as though I had to "chase" a sales team to purchase a vehicle, only to be fed contradictory information and ultimately brushed off, is completely unacceptable. Attempting to slip in forced add-ons and mishandling basic customer communication does a disservice to the Audi brand. Because of this experience, I will never consider purchasing a vehicle from Harper Audi Knoxville again, nor will I recommend your dealership to others. I am sharing this feedback so upper management is aware of how prospective buyers—and loyal Audi customers—are being treated by your team.

Cliff did a great job addressing the concerns we had,always receive great service from Audi of Knoxville.

Audi dealership in Knoxville is excellent, they always take very good care of our vehicle, and if there’s a concern they make the time to take our vehicle in to address our concerns

Unbelievable service. Issues were taken care of and everyone was courteous. A loaner vehicle provided.

Very good customer service, and I had a great experience. They even cleaned my vehicle. Tod was great!