Reviews
Great Service
Oil change and inspection scheduled. Great service every time! Steve was a big help explaining what was needed. Timely and efficient environment was appreciated, too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, we're so glad you had a positive experience with Steve and our team during your recent oil change and inspection at Audi Knoxville. Providing timely and efficient service is something we take great pride in. Thank you for sharing your feedback with us!
Daniel was very efficient and a pleasure to work with -
Daniel was very efficient and a pleasure to work with - he had everything ready when we arrived. They did a great job explaining and showing us how to use all the features.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to see that you had a great experience with Daniel at Audi Knoxville, and that everything was explained well and easy to use. We appreciate your business and hope to see you again soon!
Welcome
Always feel welcome an Rachel is great to deal with treats us like family everyone there was friendly an helpful even brought my car to sevierville to me
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are thrilled to hear that you felt welcomed and treated like family during your visit to Audi Knoxville! Rachel and our team take pride in providing excellent customer service, and we're glad that it shows. Delivering your car to Sevierville was no problem. Thank you for taking the time to share your experience, and we hope to see you again soon.
We were welcomed immediately into the Harper dealership
We were welcomed immediately into the Harper dealership by a nice young man. Our sales lady was Rachel Hopper. She got us a water and we proceeded to discuss our car. Rachel is very friendly and very low pressure. We would definitely visit this dealership again!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We appreciate your business and will be sure to pass on the kind feedback to Rachel. Enjoy your new vehicle, and we hope to see you back again at Audi Knoxville!
Nice folks and competent service.
I have nothing but praise for these folks and their dealership. They are helpful and attentive to their customers and go over and above to make them comfortable. They provided me a loaner car for a couple of days until my car was finished and ready for pickup, even though I live three hours away in Kentucky. Nice and competent bunch of folks. Good service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Karen, we appreciate you taking the time to share your experience with us at Audi Knoxville. It's great to hear that our team went above and beyond to assist with your vehicle. We appreciate your support and hope to see you back again down the road!
Positive experience
Appointments are booked a little bit out in the future, but once there my work was handled promptly, and I was kept appraised of everything done on the car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Greg, we're glad to see that you enjoyed your service experience with Audi Knoxville. While we do book appointments a bit out to ensure quality service, we are happy to know that we could handle everything promptly and keep you appraised of the work done on your car. We appreciate your business!
Excellent service in getting my car fixed.
Excellent service in getting my car fixed. Thank you advisor Chris Palumbo and technician Thomas for working together. Thank you Harper Audi for 2 outstanding employees.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate you taking the time to leave us a 5-star rating! We're thrilled to hear that Chris and Thomas were both able to assist in getting your car fixed. Thank you for your kind words about Harper Audi's exceptional employees.
Buying a car on line can be scary.
Buying a car on line can be scary. Not with Harper Audi! Rachael made it easy. She sent videos of the car. She was very responsive to questions. I drove 5 hours to get the car. She had someone to pick me up from the rental car office. She had the car ready as well as the paperwork. The car was exactly what we expected. I would recommend Harper Audi and Rachael!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad you had a great experience purchasing online with us, at Audi Knoxville! We're elated that Rachael made the experience as smooth and easy as possible. Thank you for making the journey to see us, and we hope to see you again down the road!
Harper Auto Lives Up to it’s Excellent Reputation
My husband and I had an excellent experience at Harper Audi working with our sales associate, Dustin, in the selection and purchase of a leased car. Dustin was knowledgeable, attentive to our preferences, professional and yet personable as were the sales and business managers. Moreover, our sales associate was quite efficient in effectively demonstrating the operation of the vehicle and its advanced technology.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's wonderful to hear that you and your husband had an excellent experience selecting and purchasing your leased car with the help of Dustin at Audi Knoxville. We're delighted to hear that our sales and business managers showed you the same knowledge, attentiveness, professionalism, and personable service. Enjoy your new vehicle!
Great service dept.
Service dept does a great job at communicating with customers and performing work. Highest rating. Dealership is immaculate in all areas and staff is always available.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Edward, it's fantastic to hear about your positive experience with our service department at Audi Knoxville! We are thrilled to know that our staff performed quality work for you. Thank you for taking the time to share your kind words about our dealership and team. We hope to see you again for your future service needs!